Mercedes-Benz of Springfield

Mercedes-Benz of Springfield responded

Jason, thank you for making the time to share your experience. My name is Peter and I am the owner of Mercedes-Benz of Springfield. I couldn't agree more with your feedback. As a matter of fact we pride ourselves on making it easy to do business with us. That did not happen here and we apologize. When you scheduled your appointment you spoke to one of our new team members and we definitely identified an opportunity for more training and coaching. I learned from Felicia that she made contact with you since and I hope we handled the situation to your satisfaction. Please don't hesitate to contact me directly if you would like to share any more information about your experience: 413 624 4110. Peter

jrosario998 responded

Hi Peter, thanks for getting back to me and I appreciate your feedback. Felicia was able to assist me and she was very polite and helpful. I understand the challenges of a new employee and I understand situations like these could happen. The situation was handled in a timely manner and I appreciate you reaching out to resolve the issue. Thanks so much Peter. Jason