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Mercedes-Benz of Springfield
Chicopee, MA
73 Reviews
Mercedes-Benz of Springfield is a proud recipient of the 2026 Cars.com Consumer Satisfaction Award and is consistently recognized as one of the highest-rated luxury dealerships in Western Massachusetts.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Top Reviewed Employees
Latest Reviews
May 15, 2026
Excellent service all around by all departments of this
dealership.Matt Boutress was very helpful in the sale and the follow up.
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by josephrgreco
Employees Worked With
matt boutress
March 14, 2026
November 19, 2025
Very professional in all areas.
This is the second time I worked with Alex. She took care of me the first time I brought my car to the dealership. So I knew right then I was in good
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by richard
Employees Worked With
Alex
Dealership Inventory (164 Vehicles)
Photos & Amenities
- Authorized Accessories Store
- Authorized Parts Store
- Cable TV
- Customer Lounge Area
- Free Coffee
- Free Drinks
- Free WiFi
