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Mercedes-Benz of St. Charles
St. Charles, IL
344 Reviews
Welcome to Mercedes-Benz of St. Charles. Located at 225 N. Randall Road in St. Charles, IL, we are dedicated to offering a wide selection of new Mercedes-Benz and pre-owned Mercedes-Benz vehicles for you to choose from. We pride ourselves on our knowledgeable and friendly sales associates who always offer a no-pressure sales environment. Our straightforward buying process will get you behind the wheel of a Mercedes-Benz in no time.
Mercedes-Benz of St. Charles is the proud recipient of the prestigious Mercedes-Benz
"Best of the Best Dealer Recognition Award" for 2012
Mercedes-Benz of St. Charles has received the prestigious Mercedes-Benz
Best of the Best Dealer Recognition Award based on its outstanding performance
in 2012. The award was presented as a tribute to its success as
an independent entrepreneur who routinely exceeds the expectations of Mercedes-Benz owners.
The award, which is presented annually, goes to top performing Mercedes-Benz
dealerships for demonstrating superior performance in various areas
of their business, including customer satisfaction, new vehicle sales,
certified pre-owned sales, leadership and management, parts operations,
and market penetration. "These dealers are exemplary representatives
of the Mercedes-Benz brand: an entrepreneurial spirit fueled by a commitment
to excellence and strengthened by a total focus on customer satisfaction,"
said Steve Cannon, president and CEO of Mercedes-Benz USA.
"Supported by their exceptional performance, 2012 proved to be one of the
most successful years in the history of Mercedes-Benz USA.
I thank them for their hard work and dedication."
Mercedes-Benz of St. Charles is the only Mercedes-Benz dealer in the State of Illinois
to receive this prestigious award for 2012.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
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Showing 257 service reviews
October 17, 2025
I have had Merc Benz of st. Charles service my glc 300 since 2018. Service has always been efficient and reliable. Brad is very kind and courteous. Very helpful in every way. Charles service my glc 300 since 2018. Service has always been efficient and reliable. Brad is very kind and courteous. Very helpful in every way. More
by daisymack
Employees Worked With
Brad
October 14, 2025
Very professional and kept me informed of the status of the service being done to my car. Car repairs were done quickly and efficiently. the service being done to my car. Car repairs were done quickly and efficiently. More
by julie.clemens
October 01, 2025
Worst service department ever. If it's not 'under warranty' they won't go the extra mile. I've owned at least cars by 12 manufacturer's and they are by far the worst If it's not 'under warranty' they won't go the extra mile. I've owned at least cars by 12 manufacturer's and they are by far the worst More
by mbanias1
Employees Worked With
Ron Neal
September 23, 2025
There was a delay in getting my car serviced, but Dean made it right for me, and that is why I buy and get my cars serviced at St. Charles. made it right for me, and that is why I buy and get my cars serviced at St. Charles. More
by Chriswall4
June 05, 2025
Prompt, Courteous and professional service. They provided me a loaner car, so no disruption in my daily activities They provided me a loaner car, so no disruption in my daily activities More
by mmackenzie5
Employees Worked With
May 15, 2025
It's the best Mercedes dealership in all of the Chicagoland area run by Craig Falkenthal Chicagoland area run by Craig Falkenthal More
by tellymanken
Employees Worked With
April 09, 2025
They are welcoming, listen, on top of things, and accommodating. I have never had an issue getting my car serviced there. accommodating. I have never had an issue getting my car serviced there. More
by CS
Employees Worked With
