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Mercedes-Benz of St. Charles

4.8

203 Lifetime Reviews

225 N. Randall Road, St. Charles, Illinois 60174
Call (888) 742-6095

203 Reviews of Mercedes-Benz of St. Charles

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September 14, 2018

"Excellent service per usual "

- Jackeb7

The staff at the St Charles dealership is always accommodating and a pleasure to work with. It’s never a hassle to have my car serviced! I highly recommend this dealership and will continue to buy our cars from here because of the high standards the uphold

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Customer Service
Quality of Work
Friendliness
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Bill and the service people and car valets
Sep 18, 2018 -

Mercedes-Benz of St. Charles responded

We are thrilled to have you as our loyal customer and appreciate you sharing your thoughts on working with Mercedes-Benz of St. Charles!

August 14, 2018

"Service and Purchase"

- Bob

Always had good experience with the Service Dept. Now have had a good experience with the Sales Dept. Love my new Mercedes Benz!! Great Job Mercedes Benz of St Charles!!

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Customer Service
Quality of Work
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Andrew Sofiakis
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Mark Matuszewski
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Gene Woods
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Craig Falkenthal
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Steve Heinking
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Graham Swidenbank
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Aug 15, 2018 -

Mercedes-Benz of St. Charles responded

We are thrilled to have you as our loyal customer, Bob!

August 10, 2018

"Great service "

- Jo- nonnie

From the purchase with Lou Scaramuzzo to the special pick up & delivery service we couldn’t be happier and highly recommend Mercedes of St Charles!

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Customer Service
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Lou Scaramuzzo
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Aug 10, 2018 -

Mercedes-Benz of St. Charles responded

We are thrilled to have you as our customer! Thanks for sharing!

August 03, 2018

"Maintenance & Repair"

- Jberbeka

As always I have a good experience with services department. Always a professional demeanor along with a family approach to advising solutions to the maintenance issues.

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Customer Service
Quality of Work
Friendliness
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Dean Pontrelli
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Aug 03, 2018 -

Mercedes-Benz of St. Charles responded

Thanks for your kind words! We are thrilled to have you as our customer!

July 20, 2018

"Bill S. Is the best..."

- Pretzel

They greeted me professionally, gave me my loaner, diagnostic performed, fixed, and gave follow up notice when complete. Extremely efficient...I will purchase again from Carol.

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Recommend Dealer
Yes
Employees Worked With
Bill Spencer
Jul 20, 2018 -

Mercedes-Benz of St. Charles responded

We are happy to assist you with all your auto needs. Thanks for being loyal to Carol and Mercedes-Benz of St. Charles.

July 20, 2018

"Everybody helpful and nice "

- Coca94

Every time I go I have never had a bad experience like I said before what ever you need and ask people are polite and nice and knowledgeable

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Dean Pontrelli
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jul 20, 2018 -

Mercedes-Benz of St. Charles responded

We are thrilled to have wonderful customers like you!

July 13, 2018

"Outstanding "

- Bobeast

Great service Derek Stevens was very helpful. I will return for service again. I live in Park Ridge and go out of my way to go to this dealership.

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Recommend Dealer
Yes
Employees Worked With
Derek Stevens
Jul 13, 2018 -

Mercedes-Benz of St. Charles responded

Thanks for being our loyal customer and coming all that way to work with us, Bob!

July 03, 2018

"Pick up and loaner for routine service"

- Andy

Courteous at all times. Pick up of my vehicle made at a convenient time. A loaner left for my use. Perfect experience in every way.!

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Mark Matuszewski
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Ron, Tony
Jul 09, 2018 -

Mercedes-Benz of St. Charles responded

Thanks for sharing your experience, Andy! We are here to accommodate your needs!

June 21, 2018

"Generous service received."

- buster

Had a problem with my Air Conditioner, and was just out of warranty, but they covered the service. I am again driving in cool comfort and luxury again.

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Customer Service
Quality of Work
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Zach Smith
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Mark Matuszewski
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Dean Pontrelli
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jun 22, 2018 -

Mercedes-Benz of St. Charles responded

Glad we were able to help with the warranty! Thanks for sharing and for being our customer!

June 14, 2018

"Always pleased with service"

- Happy camper

Mark is always professional, Listens to my questions and gives good advice. I am glad I have a Sprinter service center close to me. I have called him with questions when in the road and he has helped me out.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Mark Matuszewski
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jun 14, 2018 -

Mercedes-Benz of St. Charles responded

We are hear to help! Thanks for sharing, Happy Camper!

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