Mercedes-Benz of St. Charles

The service team is always very friendly. I love that I can get a loaner car for the day of the service. I love that I can get a loaner car for the day of the service. More

Dean the Service Manager and the main service tech were great. Mercedes Roadside assistance was great too. great. Mercedes Roadside assistance was great too. More

Great service as always. Dean P. Provides top notch service. Really appreciate the loaner car. Dean P. Provides top notch service. Really appreciate the loaner car. More

I was very happy with the service and didn’t have to wait long. Waiting area was comfortable, but would prefer news channel on TV instead of home remodeling channel. long. Waiting area was comfortable, but would prefer news channel on TV instead of home remodeling channel. More

Always excellent service from this dealership! Dean is a professional service adviser. All my cars are serviced at this dealership. Excellent! Dean is a professional service adviser. All my cars are serviced at this dealership. Excellent! More

Met with Heather a few months ago but wasn't quite the time for us to purchase. Returned early July and because of timing, interacted with Andrew. Our overall experience was friendly, professional, and v time for us to purchase. Returned early July and because of timing, interacted with Andrew. Our overall experience was friendly, professional, and very knowledgeable without a high-pressure sales approach. My husband and I had the pleasure to work with Emal again and our experience with each of these employees was wonderful. Taylor is an amazing asset to your team with an extremely customer oriented informational session on what our car offers and how to utilize the functions. More

I wanted to wait a few months before placing a review. Heather was absolutely wonderful through the whole process of buying a used 2023 Land Rover defender. They also were super kind to my dog who we had Heather was absolutely wonderful through the whole process of buying a used 2023 Land Rover defender. They also were super kind to my dog who we had with us during the purchasing process. Heather went above and beyond to make sure we were comfortable and it was an all-around great experience even trading in my 2022 Jeep Wrangler Rubicon Hybrid. Thank you for the wonderful experience. I'm very happy with my purchase. More

Service, especially from Taylor and Corey, is always courteous, professional, and knowledgable. Even though I know next to nothing about the mechanics, I always leave feeling that I have been thoroughl courteous, professional, and knowledgable. Even though I know next to nothing about the mechanics, I always leave feeling that I have been thoroughly made aware of the condition of my car. Thanks to all of you. More

I am a loyal Mercedes owner and have been 30+ years. I have purchased MBs from all over the country. Every now and then, unforeseen things arise and you need help from the dealership. About a week ago I I have purchased MBs from all over the country. Every now and then, unforeseen things arise and you need help from the dealership. About a week ago I bought a CPO car for cash remotely and paid full price plus shipping. It was a gift for my wife, and she just wasn’t a fan of the car. I immediately called them and asked if they would take the car back and allow me to pay whatever it took so they would not be out of pocket. I got a hard no. So there is a dealer in my city who agreed to take the car on consignment and needed the dealership to help him with the transaction. Another hard no. Their advice to me: trade it in on what you want, you won’t take much of a hit. “There is nothing we can do to help you.” Which is a lie. They could have helped but they didn’t want to. 5 years ago I bought a MB from a dealer in Orlando, there were issues with the car, and they took it back— they did the right thing even though they could have said no. MB St Charles is good at saying no. Everything is nice until something comes up after the sale and you need their help. You wont get it. Sometimes you do the thing that helps a customer, even when you don’t have to. That is going over and beyond, but sadly these guys don’t even know what that means. Buyer Beware of this pathetic dealership. More

Clean courteous and expedient. They let me know what to expect for time and adhered to it. No unnecessary up-charges. Will continue to utilize their service department. They let me know what to expect for time and adhered to it. No unnecessary up-charges. Will continue to utilize their service department. More