Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Mercedes-Benz of St. Charles
St. Charles, IL
364 Reviews
Welcome to Mercedes-Benz of St. Charles. Located at 225 N. Randall Road in St. Charles, IL, we are dedicated to offering a wide selection of new Mercedes-Benz and pre-owned Mercedes-Benz vehicles for you to choose from. We pride ourselves on our knowledgeable and friendly sales associates who always offer a no-pressure sales environment. Our straightforward buying process will get you behind the wheel of a Mercedes-Benz in no time.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 364 reviews
October 16, 2026
My service went excellent. Everybody was on time it was done. It was easy. Everybody was very friendly and nice. Everybody was on time it was done. It was easy. Everybody was very friendly and nice. More
by Local1759
October 02, 2026
They are all very friendly courteous knowledgeable and very respectful people very nice helpful and answered all questions very satisfactorily very respectful people very nice helpful and answered all questions very satisfactorily More
by nviswaraju
Employees Worked With
September 23, 2026
Very prompt service and good explanations of my service problem and the process taken to fix it. problem and the process taken to fix it. More
by vaderente
Employees Worked With
September 03, 2026
The sales dept and finance department were very courteous and helpful in navigating the sale of my 2027 S580. They also went above and beyond in going over all the new features. I would definitely courteous and helpful in navigating the sale of my 2027 S580. They also went above and beyond in going over all the new features. I would definitely recommend this dealership More
by lvanert
Employees Worked With
Marc Poncher Jim Bloom
August 28, 2026
The staff at Mercedes-Benz of xx. Charles were very knowledge of the product and accommodating throughout the purchase process. Charles were very knowledge of the product and accommodating throughout the purchase process. More
by Kurt
August 20, 2026
The service team is always very friendly. I love that I can get a loaner car for the day of the service. I love that I can get a loaner car for the day of the service. More
by Mary
August 20, 2026
Dean the Service Manager and the main service tech were great. Mercedes Roadside assistance was great too. great. Mercedes Roadside assistance was great too. More
by Bill
August 17, 2026
Great service as always. Dean P. Provides top notch service. Really appreciate the loaner car. Dean P. Provides top notch service. Really appreciate the loaner car. More
by bethverzani
August 07, 2026
I was very happy with the service and didn’t have to wait long. Waiting area was comfortable, but would prefer news channel on TV instead of home remodeling channel. long. Waiting area was comfortable, but would prefer news channel on TV instead of home remodeling channel. More
by Dickinson
Employees Worked With
Not known
August 04, 2026
Always excellent service from this dealership! Dean is a professional service adviser. All my cars are serviced at this dealership. Excellent! Dean is a professional service adviser. All my cars are serviced at this dealership. Excellent! More
by emgragasin
