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Mercedes-Benz of St. Charles - Service Center

St. Charles, IL

4.9
234 Reviews

234 Reviews of Mercedes-Benz of St. Charles - Service Center

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November 17, 2023

Once again, MB of St. Charles treated me like a friend. Marco and Ron got it done promptly and at a fair price. More

by helfrichc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Rep Marco and Service Manager Ron
Nov 17, 2023 -

Mercedes-Benz of St. Charles responded

Glad we were able to help! Thanks for sharing. Your support is appreciated.

October 11, 2023

I use Mercedes-Benz of St. Charles because they are able to service my Metris van. Above all Mark in service always comes through for me. Every time he provides first class ser More

by whausner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Matuszewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2023 -

Mercedes-Benz of St. Charles responded

We are thrilled to have you as our customer! Thanks for sharing!

September 17, 2023

Excellent job by Mark Matuszewski in Service. He is the reason why we use this dealership More

by Greg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Matuszewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dean Pontrelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2023 -

Mercedes-Benz of St. Charles responded

We are thrilled to have you as our customer, Greg!

August 31, 2023

Fast service and friendly service providers. I recently moved into the area and I am happy to have found a quality dealership. Thanks for the great experience. More

by ron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Corey
Aug 31, 2023 -

Mercedes-Benz of St. Charles responded

We are thrilled to have you, Ron! Thanks for sharing.

August 18, 2023

Expedient, knowledgeable, and great professional customer service. They take great care and service to my Mercedes . More

by acenterprises
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Matuszewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dean Pontrelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cory Weaver
Aug 21, 2023 -

Mercedes-Benz of St. Charles responded

Glad we can help! Thanks for sharing. Your support is appreciated!

August 12, 2023

I always bring my Mercedes for service at Mercedes of St. Charles because of the excellent service . My service advisor Mark M. Is very knowledgeable and courteous. More

by Hfaelnar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Matuszewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 14, 2023 -

Mercedes-Benz of St. Charles responded

Thank you for letting us assist you with your auto needs!

July 23, 2023

Going to Mercedes Benz of St Charles is the best dealer experience I've had, ever. I would even say this is the best Mercedes dealer in the area. Every time I've had to come into this dealer, all of the s More

by ALEX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob & Brad
Jul 24, 2023 -

Mercedes-Benz of St. Charles responded

We are thrilled to have you as our customer, Alex! Thanks for coming the extra miles to visit us! We look forward to working with you for many years to come!

July 05, 2023

My car had water damage that was very hard to get out. Jacob made sure it was done right. More

by Elvisfan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob
Jul 05, 2023 -

Mercedes-Benz of St. Charles responded

Glad we could help! Thanks for sharing!

July 03, 2023

Was traveling thru and my Sprinter had a problem. Brad made room in the service schedule for a same day repair that got us back on the road. First class professional service. Would definitely use th More

by baileyg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Schrank
Jul 05, 2023 -

Mercedes-Benz of St. Charles responded

Thanks for the wonderful review! Your support is appreciated.

Jul 05, 2023 -

baileyg responded

👍

April 14, 2023

Great service on my Mercedes Benz Sprinter 3500. I would recommend them to all MB customers. More

by bcarey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Matuszewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2023 -

Mercedes-Benz of St. Charles responded

Happy to assist! Thanks for sharing!

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