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Mercedes-Benz of St. Charles - Service Center

4.8

138 Lifetime Service Reviews

225 N. Randall Road, St. Charles, Illinois 60174

138 Reviews of Mercedes-Benz of St. Charles - Service Center

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July 13, 2018

"Outstanding "

- Bobeast

Great service Derek Stevens was very helpful. I will return for service again. I live in Park Ridge and go out of my way to go to this dealership.

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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Derek Stevens
Jul 13, 2018 -

Mercedes-Benz of St. Charles responded

Thanks for being our loyal customer and coming all that way to work with us, Bob!

July 03, 2018

"Pick up and loaner for routine service"

- Andy

Courteous at all times. Pick up of my vehicle made at a convenient time. A loaner left for my use. Perfect experience in every way.!

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Recommend Dealer
Yes
Employees Worked With
Mark Matuszewski
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Ron, Tony
Jul 09, 2018 -

Mercedes-Benz of St. Charles responded

Thanks for sharing your experience, Andy! We are here to accommodate your needs!

June 21, 2018

"Generous service received."

- buster

Had a problem with my Air Conditioner, and was just out of warranty, but they covered the service. I am again driving in cool comfort and luxury again.

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Recommend Dealer
Yes
Employees Worked With
Zach Smith
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Mark Matuszewski
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Dean Pontrelli
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jun 22, 2018 -

Mercedes-Benz of St. Charles responded

Glad we were able to help with the warranty! Thanks for sharing and for being our customer!

June 14, 2018

"Always pleased with service"

- Happy camper

Mark is always professional, Listens to my questions and gives good advice. I am glad I have a Sprinter service center close to me. I have called him with questions when in the road and he has helped me out.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Mark Matuszewski
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jun 14, 2018 -

Mercedes-Benz of St. Charles responded

We are hear to help! Thanks for sharing, Happy Camper!

June 05, 2018

"Excellent service!"

- Lori27

Love love love this dealership and their service department! They have serviced my car for many years and go beyond to make sure the car is running great and I am Happy!

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Customer Service
Quality of Work
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Dean Pontrelli
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jun 05, 2018 -

Mercedes-Benz of St. Charles responded

Thanks for being our loyal customer and for sharing your thoughts, Lori!

April 25, 2018

"Bill was an awesome service advisor"

- CLack

After purchasing a used SL55 from another dealer I brought into MB of Saint Charles for an inspection. Bill Spencer was very patient with me in explaining the service recommendations and items that needed to be fixed. I've taken my car to other MB service locations but none had the expertise, patience and customer service that MB of Saint Charles had.

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Recommend Dealer
Yes
Employees Worked With
Bill Spencer
Apr 27, 2018 -

Mercedes-Benz of St. Charles responded

We were happy to assist you and pleased to have you as our customer!!!

April 13, 2018

"Sprinter Sevice"

- Maal

I have had the best service on my Sprinter at St Charles Mercedes. I’ve visited other locations when I travel, but none have matched the customer service at St Charles.

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Customer Service
Quality of Work
Friendliness
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Mark Matuszewski
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Apr 13, 2018 -

Mercedes-Benz of St. Charles responded

Thanks for the great review! We look forward to seeing you next time!!!

March 23, 2018

"Ron and The Service Dept are simply amazing!"

- Truecustexp

I brought my car from another dealership of Mercedes to Mercedes of St Charles. They not only charged me much less than the other Mercedes dealership but brought the car to my work when I couldn’t make it there. I intend to let all my friends that drive Mercedes to know to go to Mercedes of St Charles. I was not just impressed, I was humbled by their excellent customer service after dealing with another dealership that was the opposite. Thanks Ron and The Service Team.

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Recommend Dealer
Yes
Employees Worked With
Ronald. That’s the person that worked with me. His name should be up there
Mar 27, 2018 -

Mercedes-Benz of St. Charles responded

We are thrilled to have you as our customer! Thanks for sharing and for the referrals!

March 22, 2018

"Mercedes of St Charles is the most honest car dealership (no"

- Ghp2015

Mercedes of St Charles is the most honest car dealership (not just Mercedes) I have ever dealt with, and I'm 50 years old and between my husband and I we have driven many cars!. I never write reviews online but this good deed must not go unpublicized. My E350 didn't start one night after work last week, I had it towed to Mercedes of Naperville since it was the nearest one. Here is where my review becomes necessary for the benefit of any Mercedes owner within a decent the radius of the different dealers. They told me in Naperville that it was not the battery, which was my first thought since the battery has never been changed. they told me it was something called EIS and the Key and my total bill was $1773. I told my husband. We called Mercedes of St Charles, Ron and his incredible team not only fixed my car for about $500 but because I was stuck at work in Naperville, they BROUGHT it to me yesterday!!! Thanks a lot Ron and the incredible service team at St Charles. I usually don't write reviews. you deserve it and I will tell all my friends that ride Mercedes where they should go.

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Recommend Dealer
Yes
Employees Worked With
Ron and Service team
Mar 23, 2018 -

Mercedes-Benz of St. Charles responded

We are pleased to be able to help! Thanks for being our loyal customer and for sharing your experience!

March 09, 2018

"oil change"

- mickey

the service department was very helpful . they were very kind to my needs. there is only one thing wrong with my sprinter and I hope someone from Mercedes - Benz could help me out with. I am having service rust coming out on my sprinter. the van is only 4 years old can you tell me who I can talk to about this ! thank you Mickey Damhauser

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Mark Matuszewski
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Mar 12, 2018 -

Mercedes-Benz of St. Charles responded

I will have Mark look in to this for you and get back to you. Thanks for sharing, Mickey!

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