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Mercedes-Benz of St. Charles - Service Center

4.8

127 Lifetime Service Reviews

225 N. Randall Road, St. Charles, Illinois 60174

127 Reviews of Mercedes-Benz of St. Charles - Service Center

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January 20, 2018

"Always the best"

- Mick

The entire team shows the care every customer wants and deserves. Prompt, courteous, accurate and friendly. Top to bottom they make you glad you bought a Mercedes.

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Customer Service
Quality of Work
Friendliness
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Dean Pontrelli
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jan 26, 2018 -

Mercedes-Benz of St. Charles responded

We are pleased to have you as our customer, Mick! Thanks for sharing!

January 11, 2018

"Annual check up"

- dave2018

Excellent service -- nice waiting area. The car is 14 years old and Dean helps make it look like it just was delivered new. Can't thank him enough!

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Customer Service
Quality of Work
Friendliness
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Dean Pontrelli
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jan 11, 2018 -

Mercedes-Benz of St. Charles responded

Thank you for being our loyal customer, Dave!

January 05, 2018

"Radio and noise service."

- Gerry

After several visits, they finally determined that the radio system, which was cutting out intermittently, was not accepting updates, and needed to be replaced, which they did. They could not replicate a humming noise from the drivers seat, even though it was noted by the shop foreman noted the noise during diagnosis during an previous appointment. They said it was not unusually loud. They did put some sound dampening around a motor in the drivers seat, but we can still hear the noise. It somewhat defeats the purpose of engineering a quiet cab enclosure when the noise of the inside motors become annoying. At any rate, they did replace the radio, and provided a free loaner since the parts needed to be ordered, and took several days to arrive and install. Since we live in the loop (about an hour away), they were kind enough to have the car delivered and pick up the loaner. I must say they were very cooperative and went out of their way to provide the best service they could. I was very satisfied with their efforts. Thank you, Gerard P. Hand

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Customer Service
Quality of Work
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Recommend Dealer
Yes
Employees Worked With
Dean Pontrelli
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jan 05, 2018 -

Mercedes-Benz of St. Charles responded

We do our best to ensure your complete satisfaction. Thanks for being our customer and sharing your thoughts!

December 03, 2017

"EXCELLENT"

- JOHN1120

STEVE, THE SERVICE MANAGER WAS VERY PROFESSIONAL WENT OUT OF HIS WAY TO ASSIST ME. I WOULD HIGHLY RECOMMEND HIM TO MY FRIENDS WHO OWN MERCEDES BENZ .

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Quality of Work
Friendliness
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Steve Heinking
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Dec 06, 2017 -

Mercedes-Benz of St. Charles responded

Thanks for servicing with us and sharing your experience, John!

November 15, 2017

"Excellent service. "

- DDD13

Ron Neal is my service advisor. Always providing excellent service every time I? have my car serviced. Thank you to continue making a satisfied customer.

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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Ron Neal
Nov 17, 2017 -

Mercedes-Benz of St. Charles responded

Thanks for being our customer and for sharing your thoughts on your experiences with us!

November 10, 2017

"Annual Service"

- cyn86

Visiting the dealership is always a fun experience. The atmosphere is very relaxing and has an at home feel. The service is efficient and very professional. Great positive energy too!

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Customer Service
Quality of Work
Friendliness
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Dean Pontrelli
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Craig Falkenthal
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Nov 10, 2017 -

Mercedes-Benz of St. Charles responded

We are pleased to have you visit! Thanks for sharing!

October 28, 2017

"Service "

- MaryAnn

Helpful,personable and fast Walked in and took my car then, was repaired the same day when I picked my car up, it was even washed.

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Recommend Dealer
Yes
Employees Worked With
Bill Spencer
Oct 30, 2017 -

Mercedes-Benz of St. Charles responded

Thanks for sharing, MaryAnn!

October 27, 2017

"Amazing as always!"

- Svog83

I always have a great experience at this particular dealership because My service advisor Ron always makes sure that I’m updated during the process and makes sure everything goes smoothly.

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Recommend Dealer
Yes
Employees Worked With
Ron Neal
September 22, 2017

"Scheduled service"

- Bridun1

Prompt, honest and friendly service. Always willing to go the extra mile to make the experience as quick and as painless as possible. Upfront on all aspects of service.

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Customer Service
Quality of Work
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Recommend Dealer
Yes
Employees Worked With
Ron Neal
Sep 22, 2017 -

Mercedes-Benz of St. Charles responded

Thanks for being our customer and sharing your thoughts!

September 15, 2017

"Great service"

- Mlkwcar1

Dean was very helpful and always goes out of his way to get things done righti can always get a loaner car when I need it

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Dean Pontrelli
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Sep 15, 2017 -

Mercedes-Benz of St. Charles responded

Glad your well taken care of! Thanks for being our customer!

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