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Mercedes-Benz of St. Charles - Service Center

St. Charles, IL

4.8
218 Reviews

218 Reviews of Mercedes-Benz of St. Charles - Service Center

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November 01, 2022

Professional and without reservation the best service any one can hope for and more , the people are superior. Great service!! More

by hprzekop
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Mark Matuszewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dean Pontrelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2022 -

Mercedes-Benz of St. Charles responded

Thanks for all your kind words. It's wonderful having customers like you!

October 17, 2022

Dean was very helpful and professional. Fantastic service, great team in the Mercedes-Benz of St. Charles!! I got my service done and tire fixed efficiently. I am very pleased with their s More

by helen chan
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Dean Pontrelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 17, 2022 -

helen chan responded

Dean was very helpful and professional. Fantastic service, great team in the Mercedes-Benz of St. Charles!! I got my service done and tire fixed efficiently. I am very pleased with their service!!

August 27, 2022

They have always been friendly, responsive, knowledgeable and willing to get the job done in a timely manner More

by johnjmillner
Customer Service
Quality of Work
Friendliness
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Mark Matuszewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 29, 2022 -

Mercedes-Benz of St. Charles responded

Glad we can help! Thanks for sharing. Your support is appreciated.

August 16, 2022

Service department addressed my issue in a timely manner and provided a loaner vehicle. Car drives great! More

by Fscotello
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jake
Aug 18, 2022 -

Mercedes-Benz of St. Charles responded

Always here to assist with your service needs! Thanks for sharing.

August 14, 2022

Mark M was fantastic for getting the repair done as quick as possible! Truly a reputable company! More

by emolenhouse
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Mark Matuszewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2022 -

Mercedes-Benz of St. Charles responded

Thanks for being our customer!!!

June 11, 2022

This is the first time I’ve brought my car in for service, a helpful technician showed me where to pull the car in, another got me squared away. Everyone so kind and efficient. I was told the fix wou More

by Abg
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Mark Matuszewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dean Pontrelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2022 -

Mercedes-Benz of St. Charles responded

Glad we were able to assist in your repair! Thanks for sharing. We appreciate your support.

April 24, 2022

Dealership always provides exceptional service. I would never go to any other MB dealer for my car. More

by ecseaberg
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Mark Matuszewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dean Pontrelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brad
Apr 25, 2022 -

Mercedes-Benz of St. Charles responded

We are thrilled to have you as our customer! Thanks for sharing!

April 08, 2022

Convenient, quick analysis, loaner car during service. Washed and vacuumed car as an extra perk. More

by Curt B.
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Mark Matuszewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dean Pontrelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2022 -

Mercedes-Benz of St. Charles responded

Thanks for sharing your thoughts, Curt! We appreciated your support.

April 04, 2022

My car need same work and oil change . Dealer work on my car maybe a day and keep for another two weeks without any work on it . They are very creative with excuses why they keep a car for More

by TOM
Customer Service
Quality of Work
Friendliness
Overall Experience
Recommend Dealer
No
Employees Worked With
Mark Matuszewski
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 07, 2022 -

Mercedes-Benz of St. Charles responded

We apologize for your dissatisfaction of your service experience. Ron Neal, service manager has reached out to you to resolve any issues you may have. Again, our apologies!

Apr 07, 2022 -

TOM responded

Please don't make him embrace himself. He should not be in posirion to make any decision or advice costumes !!!!!! Two weeks car was in your facility and you only be able to change oil !!!!!!!

March 21, 2022

Great service department with an outstanding staff. Love working with Dean. He is knowledgeable and always has a smile on his face. More

by Jsalomon
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Dean Pontrelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dean Pontrelli
Mar 23, 2022 -

Mercedes-Benz of St. Charles responded

It is always our pleasure working with you! Thanks for sharing.

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