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Mercedes-Benz of St. Charles - Service Center

St. Charles, IL

4.9
195 Lifetime Reviews Review Dealership

195 Reviews of Mercedes-Benz of St. Charles - Service Center

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May 07, 2021

"Corey Weaver was especially attentive and supportive. A..."

- rcimming

Corey Weaver was especially attentive and supportive. A very good rep for your dealership. Earlie, we were unable to reach anyone by phone. No one answered. I was Corey that met my wife and handled everything. Much appreciated.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Corey Weaver
May 07, 2021 -

Mercedes-Benz of St. Charles responded

Our apologies for the phone issue. Thanks for sharing your thoughts. We really appreciate your support!

May 01, 2021

"Mark is very professional and trustworthy! We service all..."

- Vmvbogies

Mark is very professional and trustworthy! We service all our Mercedes at this dealership. I request that the senior technician work on the cars and Mark honors this request.

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Recommend Dealer
Yes
Employees Worked With
May 03, 2021 -

Mercedes-Benz of St. Charles responded

Glad we can accommodate! Thanks for sharing. Your support is appreciated!

April 28, 2021

"Any dealership that wants to be the best they can be..."

- Mobb77

Any dealership that wants to be the best they can be should take a close look at this one! Excellent place! Keep up the good work guys! Thank you!!!

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Recommend Dealer
Yes
Employees Worked With
Ron! Scott! Corey!
Apr 29, 2021 -

Mercedes-Benz of St. Charles responded

Thanks for being our customer and giving us a wonderful review. Your support is appreciated!

March 06, 2021

"Service personnel were helpful, kind, efficient and..."

- EliRoe

Service personnel were helpful, kind, efficient and accommodating. Waiting area was clean, warm and inviting. I was able to easily schedule a time to visit and work was done quickly while I waited. Love that a vehicle was offered to me!

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Recommend Dealer
Yes
Employees Worked With
Mar 10, 2021 -

Mercedes-Benz of St. Charles responded

We are thrilled to have you as our customer! Thanks for sharing. Your support is appreciated.

January 22, 2021

"Excellent service , professional, knowledgeable and..."

- RP -pizza

Excellent service , professional, knowledgeable and prompt. Service Department was exceptional especially Service Manager Ron Neal who went above and beyond to keep us updated and accommodate all of our needs. He explained every step of the way.

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Yes
Employees Worked With
Ron Neal
Jan 25, 2021 -

Mercedes-Benz of St. Charles responded

We are thrilled to assist in your service needs. Thanks for the 5 stars. Your support is appreciated!

January 20, 2021

"Great service but a little pricey for a glorified oil..."

- deaglebenefitgrp

Great service but a little pricey for a glorified oil change. I would recommend trying to get your service prices down just a bit. Overall good experience.

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Yes
Employees Worked With
Jan 20, 2021 -

Mercedes-Benz of St. Charles responded

We do our best to be competitive with area pricing. Thanks again for servicing with us and sharing your thoughts! We appreciate your input.

December 23, 2020

"Great place to get your vehicle serviced! The staff is..."

- henry_joern

Great place to get your vehicle serviced! The staff is friendly and the service is very quick and efficient. I would recommend them to anyone who owns a Mercedes Benz

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Yes
Employees Worked With
Dec 29, 2020 -

Mercedes-Benz of St. Charles responded

Thanks for being our long time, loyal customer and for the wonderful 5 star review. Your support is appreciated, Henry!

October 28, 2020

"Always a great experience. Customer Service at this..."

- CJ19

Always a great experience. Customer Service at this dealership is amazing. The service department is always so helpful, friendly and accommodating to my needs. Thanks for everything!

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Recommend Dealer
Yes
Employees Worked With
Oct 28, 2020 -

Mercedes-Benz of St. Charles responded

Thank you for being our customer and for sharing your thoughts! Your support is really appreciated!

October 15, 2020

"Friendly professional staff answer all your questions,..."

- Bob D

Friendly professional staff answer all your questions, explain what services are being performed and any safety issues being addressed. If you choose to wait there. the waiting room is comfortable with nice amenities, and if not the loaner process is quick and simple

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Recommend Dealer
Yes
Employees Worked With
Oct 19, 2020 -

Mercedes-Benz of St. Charles responded

Thrilled to have you as our customer, Bob! Thanks for sharing!

September 02, 2020

"I've been going here for service for 8 years and receive..."

- SilverGLS

I've been going here for service for 8 years and receive VIP treatment every time. Dean and Mark are awesome to work with. Issues are taken care of in a timely manner and they make sure I have the best loaner on the floor.

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Recommend Dealer
Yes
Employees Worked With
Sep 04, 2020 -

Mercedes-Benz of St. Charles responded

We are thrilled to have you as our long time loyal customer and look forward to many more years of assisting you with your auto needs. Thanks for the 5 stars, we really appreciate your support!

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