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Mercedes-Benz of St. Charles - Service Center

4.8

123 Lifetime Service Reviews

225 N. Randall Road, St. Charles, Illinois 60174

123 Reviews of Mercedes-Benz of St. Charles - Service Center

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November 15, 2017

"Excellent service. "

- DDD13

Ron Neal is my service advisor. Always providing excellent service every time I? have my car serviced. Thank you to continue making a satisfied customer.

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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Ron Neal
Nov 17, 2017 -

Mercedes-Benz of St. Charles responded

Thanks for being our customer and for sharing your thoughts on your experiences with us!

November 10, 2017

"Annual Service"

- cyn86

Visiting the dealership is always a fun experience. The atmosphere is very relaxing and has an at home feel. The service is efficient and very professional. Great positive energy too!

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Recommend Dealer
Yes
Employees Worked With
Dean Pontrelli
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Craig Falkenthal
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Nov 10, 2017 -

Mercedes-Benz of St. Charles responded

We are pleased to have you visit! Thanks for sharing!

October 28, 2017

"Service "

- MaryAnn

Helpful,personable and fast Walked in and took my car then, was repaired the same day when I picked my car up, it was even washed.

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Recommend Dealer
Yes
Employees Worked With
Bill Spencer
Oct 30, 2017 -

Mercedes-Benz of St. Charles responded

Thanks for sharing, MaryAnn!

October 27, 2017

"Amazing as always!"

- Svog83

I always have a great experience at this particular dealership because My service advisor Ron always makes sure that I’m updated during the process and makes sure everything goes smoothly.

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Quality of Work
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Ron Neal
September 22, 2017

"Scheduled service"

- Bridun1

Prompt, honest and friendly service. Always willing to go the extra mile to make the experience as quick and as painless as possible. Upfront on all aspects of service.

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Customer Service
Quality of Work
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Ron Neal
Sep 22, 2017 -

Mercedes-Benz of St. Charles responded

Thanks for being our customer and sharing your thoughts!

September 15, 2017

"Great service"

- Mlkwcar1

Dean was very helpful and always goes out of his way to get things done righti can always get a loaner car when I need it

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Dean Pontrelli
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Sep 15, 2017 -

Mercedes-Benz of St. Charles responded

Glad your well taken care of! Thanks for being our customer!

August 31, 2017

"Updating software"

- fefike

I brought my car in for a software update. The software update was completed in a timely period. Bill the service mgr. made sure I was informed of its process, and assured me of its completion. The car was washed, and I was totally satisfied.

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Customer Service
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Bill ?
Aug 31, 2017 -

Mercedes-Benz of St. Charles responded

Thanks for sharing your thoughts!

August 31, 2017

"they have a wonderful dealership and every one is very nice!"

- bb4joy

I purchased the car from a different dealership only cause I used true car and this time St Charles dealership was not list and the dealership I purchased the smart car only gave me on key and I had to order a new key so I got it from St Charles cause the dealership I got the car from was not a smart car dealership the Smart dealership was not that nice so I had bought a smart car from St Charles before and they were willing to help me the one in Madison Wi was not wanted to charge tons more money in the end I ended up paying 400.00 but better then paying more money from the smart dealer in Madison wi, and for now on before I buy ever another car hey better have two keys plus I'm from Beloit Wi!!!

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Recommend Dealer
Yes
Employees Worked With
Mark Matuszewski
4.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Aug 31, 2017 -

Mercedes-Benz of St. Charles responded

Glad we could help. Thanks for sharing!

August 01, 2017

"Great service, fast and very friendly people"

- Mauro P Trevisani

They were sharp on time and no major hassle. Mark did a great job by keeping me posted on the status of my vehicle. Great service

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Customer Service
Quality of Work
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Recommend Dealer
Yes
Employees Worked With
Mark Matuszewski
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Aug 01, 2017 -

Mercedes-Benz of St. Charles responded

Thanks for sharing, Mauro!

July 05, 2017

"professional service"

- Brad Vanderheyden

very professional service team! I love Mark's comunication! They worked hard to turn our truck around in the shortest time possible! I would highly recomend the service team there.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Mark Matuszewski
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jul 05, 2017 -

Mercedes-Benz of St. Charles responded

We are pleased Mark got you done quickly, Brad. Thanks for being our customer and sharing your experience!

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