Mercedes-Benz of St. Charles - Service Center

Ron and The Service Dept are simply amazing! I brought my car from another dealership of Mercedes to Mercedes of St Charles. They not only charged me much less than the other Mercedes dealership I brought my car from another dealership of Mercedes to Mercedes of St Charles. They not only charged me much less than the other Mercedes dealership but brought the car to my work when I couldn’t make it there. I intend to let all my friends that drive Mercedes to know to go to Mercedes of St Charles. I was not just impressed, I was humbled by their excellent customer service after dealing with another dealership that was the opposite. Thanks Ron and The Service Team. More

Mercedes of St Charles is the most honest car dealership (no t just Mercedes) I have ever dealt with, and I'm 50 years old and between my husband and I we have driven many cars!. I never write reviews online but t just Mercedes) I have ever dealt with, and I'm 50 years old and between my husband and I we have driven many cars!. I never write reviews online but this good deed must not go unpublicized. My E350 didn't start one night after work last week, I had it towed to Mercedes of Naperville since it was the nearest one. Here is where my review becomes necessary for the benefit of any Mercedes owner within a decent the radius of the different dealers. They told me in Naperville that it was not the battery, which was my first thought since the battery has never been changed. they told me it was something called EIS and the Key and my total bill was $1773. I told my husband. We called Mercedes of St Charles, Ron and his incredible team not only fixed my car for about $500 but because I was stuck at work in Naperville, they BROUGHT it to me yesterday!!! Thanks a lot Ron and the incredible service team at St Charles. I usually don't write reviews. you deserve it and I will tell all my friends that ride Mercedes where they should go. More

oil change the service department was very helpful . they were very kind to my needs. there is only one thing wrong with my sprinter and I hope someone from Merc the service department was very helpful . they were very kind to my needs. there is only one thing wrong with my sprinter and I hope someone from Mercedes - Benz could help me out with. I am having service rust coming out on my sprinter. the van is only 4 years old can you tell me who I can talk to about this ! thank you Mickey Damhauser More

Thank you Mark I brought our Mercedes/Winnebago van in for its first annual service. Mark took care of everything and had me out in less than an hour. Thank you al I brought our Mercedes/Winnebago van in for its first annual service. Mark took care of everything and had me out in less than an hour. Thank you all! John &Janis Steel. More

Always the best The entire team shows the care every customer wants and deserves. Prompt, courteous, accurate and friendly. Top to bottom they make you glad you bough The entire team shows the care every customer wants and deserves. Prompt, courteous, accurate and friendly. Top to bottom they make you glad you bought a Mercedes. More

Annual check up Excellent service -- nice waiting area. The car is 14 years old and Dean helps make it look like it just was delivered new. Can't thank him enough! Excellent service -- nice waiting area. The car is 14 years old and Dean helps make it look like it just was delivered new. Can't thank him enough! More

Radio and noise service. After several visits, they finally determined that the radio system, which was cutting out intermittently, was not accepting updates, and needed to b After several visits, they finally determined that the radio system, which was cutting out intermittently, was not accepting updates, and needed to be replaced, which they did. They could not replicate a humming noise from the drivers seat, even though it was noted by the shop foreman noted the noise during diagnosis during an previous appointment. They said it was not unusually loud. They did put some sound dampening around a motor in the drivers seat, but we can still hear the noise. It somewhat defeats the purpose of engineering a quiet cab enclosure when the noise of the inside motors become annoying. At any rate, they did replace the radio, and provided a free loaner since the parts needed to be ordered, and took several days to arrive and install. Since we live in the loop (about an hour away), they were kind enough to have the car delivered and pick up the loaner. I must say they were very cooperative and went out of their way to provide the best service they could. I was very satisfied with their efforts. Thank you, Gerard P. Hand More

EXCELLENT STEVE, THE SERVICE MANAGER WAS VERY PROFESSIONAL WENT OUT OF HIS WAY TO ASSIST ME. I WOULD HIGHLY RECOMMEND HIM TO MY FRIENDS WHO OWN MERCEDES BENZ . STEVE, THE SERVICE MANAGER WAS VERY PROFESSIONAL WENT OUT OF HIS WAY TO ASSIST ME. I WOULD HIGHLY RECOMMEND HIM TO MY FRIENDS WHO OWN MERCEDES BENZ . More

Excellent service. Ron Neal is my service advisor. Always providing excellent service every time I? have my car serviced. Thank you to continue making a satisfied custom Ron Neal is my service advisor. Always providing excellent service every time I? have my car serviced. Thank you to continue making a satisfied customer. More

Annual Service Visiting the dealership is always a fun experience. The atmosphere is very relaxing and has an at home feel. The service is efficient and very profe Visiting the dealership is always a fun experience. The atmosphere is very relaxing and has an at home feel. The service is efficient and very professional. Great positive energy too! More