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Mercedes-Benz of St. Charles - Service Center

St. Charles, IL

4.8
252 Reviews

252 Reviews of Mercedes-Benz of St. Charles - Service Center

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May 22, 2015

Another great service experience As always, I was taken care of very well. In fact I kind of felt bad that I kept the loaner vehicle for an extra day due to my schedule. Everything More

by reker
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
May 25, 2015 -

Mercedes-Benz of St. Charles responded

Thank you for sharing your comments. We appreciate your business.

May 09, 2015

Excellent service Dean was so helpful, enjoy the good service that we got. Dean does not sell unnecessary service and he is upfront and honest with the service that i More

by menfel1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
May 14, 2015 -

Mercedes-Benz of St. Charles responded

Thank you for sharing your experience with us!

May 25, 2015 -

Mercedes-Benz of St. Charles responded

We appreciate your comments. Thank you!

April 16, 2015

recall service recall was uneventful and finished rapidly. service agent was knowledgeable about the recall and promptly arranged the service.The repair was More

by Jack Burr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
May 25, 2015 -

Mercedes-Benz of St. Charles responded

Thank you!

March 29, 2015

can't beat 'em Top notch service every step of the way. Detailed explanation as to what was needed, the cost and time of getting it done and a call prior to work bei More

by warrendominick
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Jack
Mar 31, 2015 -

Mercedes-Benz of St. Charles responded

Thank you for being a loyal Mercedes-Benz customer!!!

Apr 07, 2015 -

Mercedes-Benz of St. Charles responded

Thank you for sharing your experience with us!!!

February 25, 2015

Outstanding Service Dean Pontrelli was once again great on updating me on the status of what was wrong with my car, estimated cost to repair, timeframe to repair and call More

by Silky
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Feb 27, 2015 -

Mercedes-Benz of St. Charles responded

Thank you for sharing this. We will let Dean know.

February 20, 2015

Great service experience Stopped in for regular service on my GL550. Erv always expedites, gets me out of there quickly, gives me necessary updates & gets it done sooner than More

by jjr1400
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Feb 27, 2015 -

Mercedes-Benz of St. Charles responded

Thank you!

February 15, 2015

Thoughtful Requested a car for loaner - weather was frigid and VERY windy. Erv pulled up in a C class vehicle and, upon consideration of my height and the horre More

by sndyr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Feb 27, 2015 -

Mercedes-Benz of St. Charles responded

Thank you! We will share this with Erv.

February 08, 2015

Positive Service Experience I had a check engine indicator light come on and the service department took me in on a Saturday morning with no appointment. The technician did all More

by John
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I did not catch the names of the service manager or the technician who worked on my car.
Feb 27, 2015 -

Mercedes-Benz of St. Charles responded

Thank you.

January 04, 2015

Exceptionally Pleased Exceptionally pleased with my recent service visit. Timely follow up, complete updates, deep knowledge/expertise, attention to detail, pleasant inter More

by Hammer212
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Steve Heinking
December 17, 2014

Steve Heinking, Excellence in Service! I have never been to an auto service center like this. Steve Heinking and his staff treat you like family when you walk in the door. I have never ha More

by SuperdutySam1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Steve Heinking
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