Mercedes-Benz of St. Charles - Service Center

This is the first time I’ve brought my car in for service, a helpful technician showed me where to pull the car in, another got me squared away. Everyone so kind and efficient. I was told the fix wou service, a helpful technician showed me where to pull the car in, another got me squared away. Everyone so kind and efficient. I was told the fix would take about 1 1/2 hrs and that was exactly right. More

Dealership always provides exceptional service. I would never go to any other MB dealer for my car. I would never go to any other MB dealer for my car. More

Convenient, quick analysis, loaner car during service. Washed and vacuumed car as an extra perk. Washed and vacuumed car as an extra perk. More

My car need same work and oil change . Dealer work on my car maybe a day and keep for another two weeks without any work on it . They are very creative with excuses why they keep a car for Dealer work on my car maybe a day and keep for another two weeks without any work on it . They are very creative with excuses why they keep a car for soooo long and don't do everything .!!!!! I pick yup car and I hope another dealer can do a better job. Stay away from this place !!!!!!!!!! More

Great service department with an outstanding staff. Love working with Dean. He is knowledgeable and always has a smile on his face. Love working with Dean. He is knowledgeable and always has a smile on his face. More

Thorough diagnostic procedures and quality repair combined with the service advisor Mark's communication kept me informed. Excellent service experience. combined with the service advisor Mark's communication kept me informed. Excellent service experience. More

Overall good service maybe improving the waiting time for an advisor will be gladly appreciated an advisor will be gladly appreciated More

Great service, as always! Very thorough and my car came back clean as well. I appreciate the attention to detail with things going on with my car. back clean as well. I appreciate the attention to detail with things going on with my car. More

Excellent Customer service. Mark Matuszewski is always very helpful when we bring our Mercedes Sprinter in. very helpful when we bring our Mercedes Sprinter in. More

Appointment was on time, loaner was ready and waiting and all went smooth. I was in and out in less than 15 minutes. And was contacted as soon as the car was ready for pickup which took just a few minutes. all went smooth. I was in and out in less than 15 minutes. And was contacted as soon as the car was ready for pickup which took just a few minutes. More