Mercedes-Benz of Sudbury

Sales associate Nycolas was excellent to work with! He made us feel ar ease and did not use sales pressure tactics He made us feel ar ease and did not use sales pressure tactics More

Abdul was extremely helpful in explaining a recent estimate and scheduling a repair appointment. It is an extreme pleasure to work with such a ethical professional. estimate and scheduling a repair appointment. It is an extreme pleasure to work with such a ethical professional. More

Jonny was very friendly, very informative and detailed in his instruction lesson on my new GLC pickup. Vito was my salesman very kind and immediate responses when working with. Yatin was helpful and knowled his instruction lesson on my new GLC pickup. Vito was my salesman very kind and immediate responses when working with. Yatin was helpful and knowledgeable as well. More

It was my pleasure to work with very professional sales team at Mercedes-Benz of Natick. They made the whole process flawless. I sincerely appreciate the assistance of Andrew, Vito and Jonny. Definitel team at Mercedes-Benz of Natick. They made the whole process flawless. I sincerely appreciate the assistance of Andrew, Vito and Jonny. Definitely an A+ team. More

The experience with Jonny was fantastic. He's so professional and helpful in helping me get to know my new Mercedes. I probably would never know so much information years later without him! He's so professional and helpful in helping me get to know my new Mercedes. I probably would never know so much information years later without him! More

Very professional and always willing to help. The price is right. Always give very professional suggestions. The price is right. Always give very professional suggestions. More

Best place for Mercedes Benz service and repairs. Brian has been great to work with who responded to our specific situation having the car serviced in a timely and efficient manner. We have had MB ca Brian has been great to work with who responded to our specific situation having the car serviced in a timely and efficient manner. We have had MB cars for 50 years and Herb Chambers in Natick has been the most outstanding in service and repairs. Kudos or Brian in Service and the outstanding technicians. More

Great service from the Natick team. Rafic and Jonny took care of me and I got my car as easy as possible. Rafic and Jonny took care of me and I got my car as easy as possible. More

We chose to purchase our new Mercedes from Mercedes Benz of Natick after having a less than pleasant experience with another Mercedes dealership a bit further west of this dealership. When I called to make of Natick after having a less than pleasant experience with another Mercedes dealership a bit further west of this dealership. When I called to make an appointment to come in and look at cars, I’ll let them know that I had experienced poor customer service at a rival dealership and was hoping that they’d be able to at least meet my expectations. I am so pleased to say that they went beyond my expectations, and really reestablished our trust in both the value of Mercedes as well as working with a reputable dealership. Our sales person, Francisco Roblebo (Franco) was extremely competent. He explained the process of ordering a new car and also the benefits of considering purchasing a car that had already been pre-ordered from the dealership. He worked with me to help me understand all of the options that I was selecting and never put pressure on us one way or another just basically guided us. That’s the hallmark of a very good sales person. Once our car was in and we went to pick it up, we met the other members of the team. Yatim in the finance department was a delight, and we sincerely appreciated getting to know him on both a professional and a personal level, he shared all of the options that were available to us to add on to our car aftermarket. He was thorough and precise in his explanation of all of the options. The crown jewel of this team has got to be Jonny Pham. When our car was ready for pick up, we were told that we would have a “tech appointment“ with Jonny so that we could understand how our car operated. Not having purchased a car recently we really had no idea how significant this appointment would be. He took well over two hours to walk us through the basics of the car so that we have a good understanding of what options are available to us. We intend on going back to visit with him so we can understand even more about the car. Again, just like Yatim and Franco, after spending time with Jonny we feel like we know him on both a professional personal level (ask him about Football!). The whole team was exceptional from beginning to end, and I would not hesitate to send family members and our own children into see them when they’re considering purchasing a new Mercedes. Thank you for your reinstatement of faith in the car industry! More

When ever I have service done on my C43 Convertible, Scott Masterson is my go to for everything. Gets me set up in a loaner and always provides updates on status. Scott makes me feel special. To me Sco Scott Masterson is my go to for everything. Gets me set up in a loaner and always provides updates on status. Scott makes me feel special. To me Scott is the special one and am lucky to have access to him. More