Mercedes-Benz of Sudbury

Brought my car in for scheduled maintenance. My customer service specialist Luis identified additional items, worn out tires and wheel alignment issues, which were taken care of. In addition my My customer service specialist Luis identified additional items, worn out tires and wheel alignment issues, which were taken care of. In addition my passenger seat needed refinishing. Luis coordinated this repair with an outside shop. Everything was done perfectly and Luis oversaw to make sure work was done well. Luis was very professional and thorough Very pleased. More

Very friendly & helpful staff. I live an hour & a half away & they made it so I only had to come down twice 😊 I live an hour & a half away & they made it so I only had to come down twice 😊 More

Saena and Jonny at Mercedes-Benz of Natick are so amazing. Saena helped me through the whole purchase process and cared a lot for my family needs. She made me feel the purchase is so correct, and s amazing. Saena helped me through the whole purchase process and cared a lot for my family needs. She made me feel the purchase is so correct, and she was one of the major reasons that I eventually purchased my vehicle at MB of Natick. Jonny is also such a great and knowledgable person and he was very patient to introduce every necessary details and functionalities of the new vehicle and helped us setup every useful things on the first day. More

I have never worked with a better dealership in my life. They made what seems unrealistic, realistic. Saena was super sweet and was straightforward and honest about everything. This made me feel comfortable They made what seems unrealistic, realistic. Saena was super sweet and was straightforward and honest about everything. This made me feel comfortable and happy with my decision and I will continue to do business with her for as long as I am alive! Thank you Saena!!! More

Professional, friendly staff and excellent sales and service. I have purchased three vehicles at MB of Natick and was happy with each. Low pressure, informative and demonstrating attention to detail. service. I have purchased three vehicles at MB of Natick and was happy with each. Low pressure, informative and demonstrating attention to detail. More

Jonny spent two hours walking us through all functionalities of our car. He was super knowledgeable, patient, and fun to work with! He went above and beyond introducing all features that we neve functionalities of our car. He was super knowledgeable, patient, and fun to work with! He went above and beyond introducing all features that we never thought existed, and you could feel his passion about cars during the whole session. We are definitely going back for another session with him! More

Saena and everyone at Mercedes of Natick are amazing. The customer service is next level. Gave me everything I was looking for in my new car. I’ve leased to cars from Saena and Mercedes of Natick, and I The customer service is next level. Gave me everything I was looking for in my new car. I’ve leased to cars from Saena and Mercedes of Natick, and I will get all future cars with them. More

Jonny was amazing, so knowledge, taught me how to use every feature in my new car. Took his time and made sure I was familiar and comforter with all the information. Before meeting with him I barely knew every feature in my new car. Took his time and made sure I was familiar and comforter with all the information. Before meeting with him I barely knew how to use, and take advantage, of all the features. Thank you Jonny for all your help! More

Very professional and helpful. You are very dedicated to help your customers and Keep it up. You are very dedicated to help your customers and Keep it up. More

The entire staff was very professional and knowledgeable and helpful. My concerns were.addressed successfully and helpful. My concerns were.addressed successfully More