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Mercedes-Benz of Sudbury
Sudbury, MA
2,938 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 AM
Tuesday 8:30 AM - 8:00 AM
Wednesday 8:30 AM - 8:00 AM
Thursday 8:30 AM - 8:00 AM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,938 reviews
September 18, 2022
Very professional and friendly staff. They were very eager to help us find a car to fit our search. They were very eager to help us find a car to fit our search. More
by Ola
September 18, 2022
I purchased my GLC last Month and Was introduced to Jonny by Rafic . It was such an incredible experience. Thank you Jonny for your kindness and taking the time to teach me the new features on my vehicle . I by Rafic . It was such an incredible experience. Thank you Jonny for your kindness and taking the time to teach me the new features on my vehicle . I Can’t wait to come back for Part 2 :) . Also big Shoutout to my Sale representative Rafic, you’re Amazing Thank you! Thank you ! And I will forget to express my gratitude to Mr. Kolls for making the process so smooth. More
by Tisha
September 17, 2022
It took a long time to get the car from original order, but customer service from Howard Rosenberg and Johnny Pham were terrific. but customer service from Howard Rosenberg and Johnny Pham were terrific. More
by CWH
September 17, 2022
Johnny was great. Quick to troubleshoot and easily guided me through the fix. Definitely would return to him for any tech issues. Quick to troubleshoot and easily guided me through the fix. Definitely would return to him for any tech issues. More
by mcarb
September 16, 2022
Jonny was able to straight out my accounts with ease and get me on the right track for the Mercedes app. He also gave me nice short cuts suggestions on certain features of the car. He is a great asset to th get me on the right track for the Mercedes app. He also gave me nice short cuts suggestions on certain features of the car. He is a great asset to the Herb Chambers organization. More
by bobsueromer
Employees Worked With
September 14, 2022
Professional efficient Fred is one of the best service consultants I’ve ever came across. consultants I’ve ever came across. More
by Marty928
Employees Worked With
September 13, 2022
Saena was amazing, she helped us find the right SUV for our family. She was knowledgeable and great to work with. Wonderful experience. Johnny in tech was terrific, he spent over an hour and half with us t our family. She was knowledgeable and great to work with. Wonderful experience. Johnny in tech was terrific, he spent over an hour and half with us teaching us the ins and outs of the car. Super smart, and made me feel more comfortable about using all the great features. More
by Nicholssj
Employees Worked With
Saena Nikolas
September 13, 2022
Best dealership I have ever used. Competent, professional attitude, outstanding customer service, efficient and well trained to perform their jobs. It was a pleasure Competent, professional attitude, outstanding customer service, efficient and well trained to perform their jobs. It was a pleasure More
by Sas
September 13, 2022
Went to see Jonney because I had questions about my new Mercedes and he was outstanding. He knew the ins and outs of the car, spent the time explaining everything to me and making sure that everything work Mercedes and he was outstanding. He knew the ins and outs of the car, spent the time explaining everything to me and making sure that everything worked correctly. Amazing experience More
by Ashley
Employees Worked With
September 12, 2022
Had to replace a battery and the issue occurred at the last minute, so I had to come without an appointment. Scott was very helpful and very professional. The car was fixed on the same day. I am excited t last minute, so I had to come without an appointment. Scott was very helpful and very professional. The car was fixed on the same day. I am excited to work with Scott! More
by Yulia Merkushina
Employees Worked With
Scott Masterson
