Mercedes-Benz of Sudbury

This service visit was for the scheduled maintenance B, sticky parking break release and state inspection. Requested services were done to my satisfaction except the cost of service. Oil leak was found and sticky parking break release and state inspection. Requested services were done to my satisfaction except the cost of service. Oil leak was found and reported to me, but it was conveyed as not urgent therefore postponed for future visit (too much money for one visit). The parking break pedal assembly was apparently not in stock, therefore I had to leave for one more day. Could they have known stock status and communicated earlier before I had to ask? This vehicles is 2016 E400 model with just 26800 miles and only cruised and driven leisurely, but the parking break pedal has to be replaced and the oil leaks already? I understand any machine can break down at any time, but what about the Mercedes quality the manufacturer is advertising all the time? I am very much disappointed with the Mercedes quality and reliability. I like this dealership for both sales and services. I have purchased two Mercedes cars and serviced here, but I get sticker shocks almost every time I visit for services once the warranty expires. I am not sure what anyone can do about that as long as services get done at the dealership. More

Exceptional dealer, very friendly environment, David our sales person very knowledgeable, nice and friendly we are very satisfied with the great service special thanks to David. sales person very knowledgeable, nice and friendly we are very satisfied with the great service special thanks to David. More

Rafic and Johnny. They are awesome for advising all the process for my purchase of E450 They are awesome for advising all the process for my purchase of E450 More

It was a pleasure working with Mercedes Benze of the Natick Team - Twana Yoon for great coordination, prompt follow ups and responses. It was such a pleasant experience.  Vito Argote is knowledgeable Natick Team - Twana Yoon for great coordination, prompt follow ups and responses. It was such a pleasant experience.  Vito Argote is knowledgeable and took great effort throughout the process. Very appreciative of his time for showing us around and clearing our questions.  Andrew Torrico was just fantastic. He understood what we were looking for and offered a straight great deal.  Jonny Pham provided a superb delivery experience. Gave a clear and thorough walkthrough of the vehicle features. Extremely happy with my recent vehicle purchase.  Thank you again for the awesome services given by the Natick Mercedes team!! More

Good dealership and great customer service. Saena (Sales) and Jonny (Produce Specialist ) did professional customer service for me. I am happy with them. Saena (Sales) and Jonny (Produce Specialist ) did professional customer service for me. I am happy with them. More

Mercedes Benz Of Natick is a great dealership to work with with their sales and service team I can’t say enough about them with with their sales and service team I can’t say enough about them More

Very good dealership Have 2 cars that only get serviced here. Brian is the service guy a use. Very knowledgeable and never try’s to upsell me on service. Been using this dealership for many years. here. Brian is the service guy a use. Very knowledgeable and never try’s to upsell me on service. Been using this dealership for many years. Trust them. More

Pleasure to deal with howard in sales and product specialist Jonny did a great job at delivery going thru all the awesome features on my beautiful Mercedes. Twana was super helpful in getting me in t specialist Jonny did a great job at delivery going thru all the awesome features on my beautiful Mercedes. Twana was super helpful in getting me in the door. Overall a good experience dealing with MB of Natick dealership More

Professional. Wee-managed, very well-trained staff of sales people as well as a service department that excels at rapid response times. Wee-managed, very well-trained staff of sales people as well as a service department that excels at rapid response times. More

Amazing customer service. Howard is extremely knowledgeable , patient, kind and helpful. Jonny was fantastic and took extra time to help me acclimate to my car. He has made hi Howard is extremely knowledgeable , patient, kind and helpful. Jonny was fantastic and took extra time to help me acclimate to my car. He has made himself very available to answer all my questions. A great experience all around. More