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Mercedes-Benz of Sudbury
Sudbury, MA
2,934 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 AM
Tuesday 8:30 AM - 8:00 AM
Wednesday 8:30 AM - 8:00 AM
Thursday 8:30 AM - 8:00 AM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,934 reviews
April 20, 2022
Scott, was great at Mercedes-Benz in Natick. Super attentive and intuitive about my needs with my vehicle. Explained everything and honored rebates that were important to me. Very lucky to have Super attentive and intuitive about my needs with my vehicle. Explained everything and honored rebates that were important to me. Very lucky to have found him as an advisor after many long years of happiness with another vendor. Young lady that handles loaner vehicles was fantastic and i only wish I remembered her name! More
by twikdonovan
Employees Worked With
Scott Masterson
April 20, 2022
The experience was great - work was done and I received information on upcoming work that would be needed. Nice not to have surprises. information on upcoming work that would be needed. Nice not to have surprises. More
by NH
Employees Worked With
April 19, 2022
Amazing people. Fransisco,Johnnny,Danny were amazing salesmen and manager. Thank to johnny, I know how to use my info screen and more. Great experience Fransisco,Johnnny,Danny were amazing salesmen and manager. Thank to johnny, I know how to use my info screen and more. Great experience More
by DannyToufas
April 18, 2022
Dealing with Charles was an absolute pleasure while purchasing my new Mercedes, and I will look forward to doing more business in the future. purchasing my new Mercedes, and I will look forward to doing more business in the future. More
by cortfacteau
Employees Worked With
April 17, 2022
Great delivery experience after building and ordering my GLE with MB Natick. Everyone was so nice. And all promises were kept. GLE with MB Natick. Everyone was so nice. And all promises were kept. More
by ericemoon
April 17, 2022
Johnny was patient and terrific clarifying all of the newest technology on my new car. He is a true asset to MB of Natick. newest technology on my new car. He is a true asset to MB of Natick. More
by cortfacteau
April 15, 2022
I have been a customer of this dealership location for over 25 years. It is conveniently located near where I live so it makes it easy to drop off and pickup my car for service over 25 years. It is conveniently located near where I live so it makes it easy to drop off and pickup my car for service More
by bestsaleseast
Employees Worked With
Steve Boston , Luis Aguasvivas
April 15, 2022
Fast safety recall inspection. Good performance. Very clean car. Thanks! Very good communication with personal. Personal thanks to Ms. Morales andMr. Abdul. Thank guys. Good performance. Very clean car. Thanks! Very good communication with personal. Personal thanks to Ms. Morales andMr. Abdul. Thank guys. More
by sergeybzk
Employees Worked With
Abdul Khalid
April 15, 2022
I’ve tried a few Mercedes dealerships in the area for both sales and service and can say, without reservation, that Natick is the best dealership in the area. The service department is top notch, and the both sales and service and can say, without reservation, that Natick is the best dealership in the area. The service department is top notch, and the customer service provided by Scott Masterson is extraordinary. Communication is excellent, and they always go above and beyond to make sure you and your car are taken care of. More
by LML
Employees Worked With
Scott Masterson
