Mercedes-Benz of Sudbury

Great cars, sales person is very knowledgeable and patient. Return for the second time in two years to purchase a vehicle. I first purchased a vehicle from them in 2016 and I had a good experience in patient. Return for the second time in two years to purchase a vehicle. I first purchased a vehicle from them in 2016 and I had a good experience in buying from them. Fast forward, my experience drove me there to purchase another vehicle. As I tried negotiating with the sales team on my purchased, I asked if they could sweeting up the deal since I am a returning costumer and I had to wait 3 weeks for the title to come in for me to purchase the car. quite frankly I was not expecting them to budge since I had already spent 3 days prior trying to negotiate. I felt very insulted, shamed, and disrespected when the salesperson walked into the room to offer me the deal. His offering which he stated came down from the general manager was two hats, one for me and one for my son. I could not believe what I heard so I paused and asked the financial manager if that was in fact the offer made to me. I almost walked out without purchasing the car. As I felt it was in insult to my intelligence or in fact just pure arrogance. The least they could have said was, Sir the price is nonnegotiable, but we appreciate your loyalty and service. but to offer me hats was insulting and an embarrassing experience. Very bad way to insult another mans intelligence. Besides that Charles, the sales person has always been a good sales person, very insightful and helpful More

Fast service, kept me up to the minute in repair and cost. Highly recommend! cost. Highly recommend! More

Service provider was helpfulalthough quote for tire replacement from service provider was incorrect. .Ended up paying more for tire than originally quoted. replacement from service provider was incorrect. .Ended up paying more for tire than originally quoted. More

Very professional staff and having a loaner car makes all the difference. the difference. More

When I went in for a service appointment I was helped immediately. The staff were very helpful and helped me take care of the problem I was having. immediately. The staff were very helpful and helped me take care of the problem I was having. More

Brian my service rep is amazing. Kept me informed, followed up , no surprises. followed up , no surprises. More

Rafi is the best, great guy and super friendly. He goes a miles for you. He even pick us up from our home to the dealer. Thank you so much Rafi we appreciate you. miles for you. He even pick us up from our home to the dealer. Thank you so much Rafi we appreciate you. More

Customer service is seamless, every step from sales to service. Customer care is always considerate, consistent, conscientious. Communication with my service advisor is excellent! In 11 years+, I trust & service. Customer care is always considerate, consistent, conscientious. Communication with my service advisor is excellent! In 11 years+, I trust & depend on Mercedes-Benz of Natick to take good care of me & all my vehicle needs! More

Awesome staff. Clear about work expectations and cost. I really appreciate being able to have loaner while work is done. really appreciate being able to have loaner while work is done. More

No delays, my car was done right on time and in the same condition appearance wise as when I got there condition appearance wise as when I got there More