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Mercedes-Benz of Sudbury
Sudbury, MA
2,934 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 AM
Tuesday 8:30 AM - 8:00 AM
Wednesday 8:30 AM - 8:00 AM
Thursday 8:30 AM - 8:00 AM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,934 reviews
February 09, 2021
We got off to a bumpy start but thanks to Vito and his help I am now driving the vehicle I was hoping to. Thank you! help I am now driving the vehicle I was hoping to. Thank you! More
by bridget664
Employees Worked With
February 08, 2021
Scott consistently provides excellent service which is appreciated. He is professional and knowledgeable as well. The team at MB Natick has provided great service for me for many years. Many thanks. appreciated. He is professional and knowledgeable as well. The team at MB Natick has provided great service for me for many years. Many thanks. More
by Daniel.sutherby
Employees Worked With
Scott Masterson
February 08, 2021
Sparse, due to Covid. I’d like to see all employees Sparse, due to Covid. I’d like to see all employees wearing FDA recommended masks instead of personal ineffective styles. Maybe Herb Chambers logo d Sparse, due to Covid. I’d like to see all employees wearing FDA recommended masks instead of personal ineffective styles. Maybe Herb Chambers logo design More
by Nan.karis
Employees Worked With
Scott Masterson
February 08, 2021
Scott is the best and the service he provides is second to none. Everyone I interact with is friendly and professional. They have my highest recommendation. to none. Everyone I interact with is friendly and professional. They have my highest recommendation. More
by 12345678
Employees Worked With
Scott Masterson
February 06, 2021
I'd recently been hit and my car was being repaired. On a whim, my husband and I pulled into this dealership, although we had no intention of buying a car. We were presented with options, as opposed to feeli whim, my husband and I pulled into this dealership, although we had no intention of buying a car. We were presented with options, as opposed to feeling like we were being pushed to purchase which made us stay. That, and the obvious quality and safety of the car itself. We dealt with Vito Argote who went well beyond any salesperson I've ever known to insure we were certain our needs were met. He was professional, gracious, and more than accommodating. Everything was seamless from start to finish. We are in our early 60's, so we've dealt with many dealerships. None compare to this dealership or to Vito. We are grateful and satisfied, to say the least. More
by salmajen
February 04, 2021
Scott in service department went above and beyond making sure something was completed properly. He kept me informed with timely updates and let me better plan. Plus the loaner was great. sure something was completed properly. He kept me informed with timely updates and let me better plan. Plus the loaner was great. More
by Anthony D.
Employees Worked With
Ted in Loaner department , Scott Masterson
February 04, 2021
a battery for a 2009 ml 350 is a little steep.$550 is way too much.norwood cadillac replaced my battery yesterday in my escalade at a cost of $268. she's looking for a new vehicle even though her 13 yr old c too much.norwood cadillac replaced my battery yesterday in my escalade at a cost of $268. she's looking for a new vehicle even though her 13 yr old car only has 39000 mi on it.I think we'll be looking at caddy's.your dealership is great, your replacements cost are way over the top. AGAIN-$550 for a battery.I think I'm looking elswhere. rich diatalevi 508-259-7218 dd7218@comcast.net More
by dd7218
Employees Worked With
Scott Masterson
February 02, 2021
We have been leasing with them for over 12 years.Very attentive,fair pricing,easy exchanges for new vehicle.Highly recommended for commercial vehicles. SPEEN FAMILY DENTAL attentive,fair pricing,easy exchanges for new vehicle.Highly recommended for commercial vehicles. SPEEN FAMILY DENTAL More
by SpeenDental
Employees Worked With
Abdul Khalid, Scott Masterson
February 01, 2021
Excellent support, attention and communication skills. Scott Masterson is one of the best I've worked with at this dealership. Makes me look forward to bringing my car in for service as I know I will be Scott Masterson is one of the best I've worked with at this dealership. Makes me look forward to bringing my car in for service as I know I will be well informed and get the best result. More
by Bob123
Employees Worked With
Scott Masterson
February 01, 2021
Scott was the best service advisor I have worked with in my 10 years at this dealership. He took me on time, quickly processed the appointment and had the car done exactly when he said it would be ready. my 10 years at this dealership. He took me on time, quickly processed the appointment and had the car done exactly when he said it would be ready. More
by DAP
Employees Worked With
Scott Masterson
