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Mercedes-Benz of Sudbury
Sudbury, MA
2,948 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 AM
Tuesday 8:30 AM - 8:00 AM
Wednesday 8:30 AM - 8:00 AM
Thursday 8:30 AM - 8:00 AM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,948 reviews
March 01, 2021
I’ve been coming there for over 35 years. At one point a few years ago, the quality of service was really bed. I’ve seen a market improvement over the last year! Keep it up! few years ago, the quality of service was really bed. I’ve seen a market improvement over the last year! Keep it up! More
by Johnnycllc
Employees Worked With
Scott Masterson
February 27, 2021
Probably the best service for your Mercedes in the MA. Uber clean process and Scott tries to ensure your experience is very positive every time you visit. Service is always exceptional and they provide a Uber clean process and Scott tries to ensure your experience is very positive every time you visit. Service is always exceptional and they provide an honest assessment without any pressure. Top quality! More
by Andy S
Employees Worked With
Scott Masterson
February 26, 2021
Scott is my service advisor and he definitely lives up to my expectations 🙌🏽 of the Mercedes slogan “the best or nothing” I love this dealership ❤️🏎 my expectations 🙌🏽 of the Mercedes slogan “the best or nothing” I love this dealership ❤️🏎 More
by Salongeorgedemello
Employees Worked With
Scott Masterson
February 24, 2021
Exceptional customer service, competent staff, and amazing experience!!! Highly recommend, Vito Argote and Nick Salem. I had a wonderful experience and i will go back in a heart beet. amazing experience!!! Highly recommend, Vito Argote and Nick Salem. I had a wonderful experience and i will go back in a heart beet. More
by Tony R
February 23, 2021
Everyone at this place was amazing. They were very patient in explaining every details to my parents who are not fluent in English, which was really nice of them. I am definitely coming back to leave patient in explaining every details to my parents who are not fluent in English, which was really nice of them. I am definitely coming back to leave my Mercedes back at this place because I know that they will do a top notch job. Very friendly and welcoming. More
by KatieK
February 22, 2021
Scott was excellent. He was very knowledgeable about the car I was getting serviced. Everything went smooth and not complaints. I will recommend him to others who are looking forward to get their car servic car I was getting serviced. Everything went smooth and not complaints. I will recommend him to others who are looking forward to get their car service done. More
by vikram.muthyala
Employees Worked With
Scott Masterson
February 22, 2021
Scott did a great job setting everything up and following through on a recall and a parts installation plus a complimentary car wash. Thanks again. through on a recall and a parts installation plus a complimentary car wash. Thanks again. More
by EdW
Employees Worked With
Scott Masterson
February 22, 2021
Scott was a pleasure to deal with:candid about error made and helpful. Good communicator. This is the best service organization I have experienced in the last 60 years. and helpful. Good communicator. This is the best service organization I have experienced in the last 60 years. More
by mecpc1
Employees Worked With
Scott Masterson
February 18, 2021
This was the fastest and easiest car purchase I have ever experienced. Vito was very knowledgeable about the car I was buying. He was upfront and honest, which I knew because I had already done my own resear experienced. Vito was very knowledgeable about the car I was buying. He was upfront and honest, which I knew because I had already done my own research on the car and price. He helped with every step of the purchase including the registration. Thanks Vito!! Regards, Nikitha & Avinash More
by Nikitha Devegowda
Employees Worked With
February 17, 2021
I originally went to a different Mercedes-Benz location in search for a car. I was very underwhelmed and even disappointed by the service there, or lack thereof. Mercedes-Benz of Natick was my next stop, a in search for a car. I was very underwhelmed and even disappointed by the service there, or lack thereof. Mercedes-Benz of Natick was my next stop, and I couldn’t be happier. I wish I went here in the beginning. Vito was very welcoming and knowledgeable; he was able to easily answer all of my questions and concerns. Vito made the entire car buying process quick and easy. I would definitely recommend him to my friends and family who are also looking into Mercedes-Benz vehicles in the future. More
by Lynnt72
Employees Worked With
