Mercedes-Benz of Sudbury

Sale leads to service review We bought a used BMW from this dealer, they were fine before the sale. But after we paid for the car, drove the car for a week, and found some problem We bought a used BMW from this dealer, they were fine before the sale. But after we paid for the car, drove the car for a week, and found some problems that we'd like to discuss with them for the next procedure under the warranty, they would not return to us at all. We tried emailing, calling the salesperson many times, but he just abandoned us totally. I hope the service would improve after my review, however, we will continue pursuing our state mandatory warranty work from them. More

Excellent service I got all the attention I needed. They made the transaction easy and seamless. I really appreciated the the training of how to use my car.( it is ver I got all the attention I needed. They made the transaction easy and seamless. I really appreciated the the training of how to use my car.( it is very techy) More

I had a great experience I can see how Seana is on top, I had a great experiene buying my car with her help. She made the process so easy and fun and straight to the point. An I can see how Seana is on top, I had a great experiene buying my car with her help. She made the process so easy and fun and straight to the point. And also a great host. I will recommend anyone to ask for Seana to help you get your dream car. More

My "Forever" Dealership! From the salespeople to the service this dealership is #1! I've been going to them for over 20 years, and plan on going to them for the next 20! Fred From the salespeople to the service this dealership is #1! I've been going to them for over 20 years, and plan on going to them for the next 20! Fred, Danny and Abdul are all wonderful. Friendly, accessible, and very easy to deal with. Such a pleasure to work with everyone. More

Leasing a new 2019 GLC 300 Professional, personable, courteous, helpful, compassionate, willing to listen and spend time with me, I would recommend Vito to any prospective buyer Professional, personable, courteous, helpful, compassionate, willing to listen and spend time with me, I would recommend Vito to any prospective buyers or lessee, Check out MB of Natick and their entire team More

Mercedes Benz purchase Howard Rosenberg went above and beyond in his customer service. He is extremely professional in his position. He is personable, courteous and very hel Howard Rosenberg went above and beyond in his customer service. He is extremely professional in his position. He is personable, courteous and very helpful. I would highly recommend him to any of my family members or friends to help with their car purchases. More

Exceptional Customer Service! I loved working with Danny and Saena! Both were very helpful in helping me find the car of my dreams. Saena is such a joy to work with. The moment you I loved working with Danny and Saena! Both were very helpful in helping me find the car of my dreams. Saena is such a joy to work with. The moment you walk into Mercedes Benz of Natick, you feel so welcomed by everyone in the showroom. From start to finish, the team helped answer all my question and were a HUGE asset in helping me find my GLC. Danny, Saena, Russ and Caroline made the whole process so easy and I cannot stress how much I highly recommend them all. If it wasn’t for them I would not be in the car I am in today. Dream Team! More

What a dealership! I have been looking for the right car in a while, and Mercedes Benz came in first with the features and safety that I was looking for. Mercedes Benz I have been looking for the right car in a while, and Mercedes Benz came in first with the features and safety that I was looking for. Mercedes Benz of Natick just sealed the deal with an amazing customer service and honesty on my deal, Worked with Vito a long side with Danny, and they made the process simple and transparent. I’m incredibly satisfied with all the service and process from this dealership and would very much recommend it!! More

Not What I expected - EVEN BETTER! After shopping the local dealerships for a Mercedes, I purchased a new E-class from Mercede in Natick! This dealership was different than the one in B After shopping the local dealerships for a Mercedes, I purchased a new E-class from Mercede in Natick! This dealership was different than the one in Burlington. The people were friendlier and more knowledgable. The salesperson took the time to explain the product and its technology. Andrew Prichard assisted in making the numbers work in my favor which clinched the deal for me. I did not feel presured as I had been at the previous delaership. I felt respected and listened to. I was very impressed with the overall experience that I received at the dealership. My car was ready when they said it would be. I will buy my next car from them! More

5 Star Service Thank you Mercedes-Benz of Natick and Thank you Saena Nikolas for helping my mother purchase her dream car! Saena is an amazing sales consultant who i Thank you Mercedes-Benz of Natick and Thank you Saena Nikolas for helping my mother purchase her dream car! Saena is an amazing sales consultant who is extremely knowledgeable. More