Mercedes-Benz of Sudbury

Technical support and car wash Everyone at the dealership is very pleasant. Technical Support I am still trying to learn my new car and had some navigation, phone and some other Everyone at the dealership is very pleasant. Technical Support I am still trying to learn my new car and had some navigation, phone and some other random questions. I was directed to Shobeiri Shahien. He is a tech guru, very knowledgeable, patient and answered all my questions. Andrez Patino - OUTSTANDING customer service. His attention to detail is commendable, very thorough and patient. My car is washed and cleaned perfectly. He and his team are an asset to the dealership. Thank you, Huma More

Great people and great dealership Every person we dealt with at the dealership was kind and knowledgeable. We will definitely go back when looking for our next car. We went in for a sp Every person we dealt with at the dealership was kind and knowledgeable. We will definitely go back when looking for our next car. We went in for a specific car but they had a great selection of beautiful cars. More

Rude Finance Manager This was my first Mercedes Benz buying experience. I was hopping from one dealership to another trying to get the best deal. Very rude finance manager This was my first Mercedes Benz buying experience. I was hopping from one dealership to another trying to get the best deal. Very rude finance manager. Sales consultant was awesome though! More

Always a great experience This dealership knows how to take care of its customers. From sales to service, they treat you like a real person and always do the right thing to ma This dealership knows how to take care of its customers. From sales to service, they treat you like a real person and always do the right thing to make it convenient and enjoyable. More

Excellent Service with Tire Problem Hit pot hole and tire went flat. Concerned! Called MB and talked with Ian Costello who put me at ease. We worked everything out quickly and go me back Hit pot hole and tire went flat. Concerned! Called MB and talked with Ian Costello who put me at ease. We worked everything out quickly and go me back in operation faster than I thought possible. I will call Ian the next time I need MB service. More

Enjoyed our first new MB experience Sales person extremely personal and professional. He educated us on options to secure the new car, and spent time searching for the exact color and m Sales person extremely personal and professional. He educated us on options to secure the new car, and spent time searching for the exact color and model that we wanted. More

Excellent Customer Service John Ziedins, ( Pre owned general Manager ) He was extremely accommodating. Will recommend and buy again from this dealership. John actually paint John Ziedins, ( Pre owned general Manager ) He was extremely accommodating. Will recommend and buy again from this dealership. John actually painted a mark on the door of a used vehicle to satisfy me, and made the vehicle look brand new. Within weeks, I realized that I wanted a car instead of a SUV, John allowed me to trade the car in for another vehicle and actually had the other vehicle shipped to the Natick dealership for me. Extremely professional, kind, caring gentleman. I give him all thumbs up.. Sales person - David Shobeiri Excellent care Overall great experience Great dealership Jamie McCracken in finance - great to work with More

Service My last 6 cars from this dealership, they treat me like Family!! Had hit a huge pothole and needed to drop off car at night and get loner. In and out My last 6 cars from this dealership, they treat me like Family!! Had hit a huge pothole and needed to drop off car at night and get loner. In and out within minutes. Love them More

Always Amazing! I would not go anywhere but here! I even chose to have my car towed FROM NH, cause I only trust this dealership. Thanks Savannah + Team for great serv I would not go anywhere but here! I even chose to have my car towed FROM NH, cause I only trust this dealership. Thanks Savannah + Team for great service! More

Roadside assistance = great First time ever (in 5+ years across 2 different SUVs) calling to take advantage of the included roadside assistance. I needed to change to the "donut First time ever (in 5+ years across 2 different SUVs) calling to take advantage of the included roadside assistance. I needed to change to the "donut" spare for a flat tire (SUV parked in my driveway), so that I could get the replacement tire installed, but I couldn't budge the lug nuts using the included stubby bar in the in-car kit. Called service, found out that it's not contracted out to AAA or other tow service - it's an actual M-B dealership employee in a white GLE service SUV that comes to you. The M-B service includes a GPS-based tracking website that tells you exactly where the service person is while on his or her way to you. He zipped right over, and had the wheel swap done in like 5 minutes, on a Friday night. Better than expected; definitely softened the blow of having a 5th (!!!) puncture to a Continental 4x4 Contact tire in 2 years. More