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Mercedes-Benz of Sudbury - Service Center

Natick, MA

4.7
873 Reviews
Call Service Center (508) 655-5350

873 Reviews of Mercedes-Benz of Sudbury - Service Center

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November 08, 2023

After being misinformed about the start, time for a required car inspection, the service manager were able to start earlier. Avoided the need to return.. More

by nldiver1
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve
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Nov 08, 2023 -

Mercedes-Benz of Sudbury responded

Thank you for sharing your experience. We apologize for any initial confusion and appreciate you giving our team the opportunity to sort things out. Thanks for visiting Mercedes-Benz of Natick and please don't hesitate to reach out if we can be of service again in the future!

November 08, 2023

Although they were extremely busy and short staffed they were able to deliver my car the same day. They communicated with me well so I knew what to expect More

by deanna.szeto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeison
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Nov 09, 2023 -

Mercedes-Benz of Sudbury responded

Hi Deanna! We're glad to know that despite being busy and short-staffed, our team at Mercedes-Benz of Natick was able to deliver your car on the same day. Thanks for highlighting our communication efforts!

October 29, 2023

The dealership completed all work on time. Everything done as promised. We are very satisfied. More

by John Doughty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Aguasvivas
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Oct 31, 2023 -

Mercedes-Benz of Sudbury responded

Hi John! Thank you for taking the time to provide us with your feedback. We're thrilled to hear that your recent experience with our dealership was a positive one at Mercedes-Benz of Natick. Our team always strives to ensure that all work is completed on time and as promised.

October 28, 2023

Fred is very professional. He is the Best. Liked him for 30 years and many Mercedes More

by johnplukas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred Romsey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 30, 2023 -

Mercedes-Benz of Sudbury responded

We're so glad Fred continues to earn your support, John! Thanks so much for your loyal business and we'll see you next time here at Mercedes-Benz of Natick!

October 28, 2023

Brian has always been knowledgeable and straightforward each time I visit the Natick dealership. Went out of his way today to honor a prior commitment, which was much appreciated. More

by Tom Scanlon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Breidegam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 31, 2023 -

Mercedes-Benz of Sudbury responded

Hey Tom, thank you for the great review! We're glad to know Brian's knowledge and dedication made a positive impact on your visits to Mercedes-Benz of Natick. We appreciate the feedback and look forward to seeing you again! Have a great ride!

October 27, 2023

Great communication with Brian with him letting me know the status update of my repairs in real time. More

by Lisa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Breidegam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 30, 2023 -

Mercedes-Benz of Sudbury responded

Hey Lisa, thank you for the positive review! We're glad to know Brian kept you well-informed about your repairs at Mercedes-Benz of Natick. We'll see you next time! Have a great day!

October 27, 2023

Jonny was great Very patient with me and got the job done!! Awesome!!! Recommend him More

by Glo
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Fred Romsey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonny Pham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonny Pham
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Oct 30, 2023 -

Mercedes-Benz of Sudbury responded

We're happy to hear Jonny provided you with excellent service! Thanks for the recommendation and please don't hesitate to reach out if our Mercedes-Benz of Natick team can assist you again in the future!

October 27, 2023

If I could give a zero , I would . Very rude. Don’t understand about quality and time! More

by Cjulien123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian Breidegam
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sales -poor , Kolls Oloko
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Nov 01, 2023 -

Mercedes-Benz of Sudbury responded

Thank you for the review. I'm sorry to hear we didn't leave you with a better impression and would like the opportunity to get some additional details about your experience so I can make sure I'm addressing the situation appropriately with our team. If you have a moment, would you please reach out to me directly? Thanks again, Fahad Arshad - General Manager - farshad@herbchambers.com

October 27, 2023

Jonny was amazing, his expertise on all the new Mercedes software and the clear explanation made the learning easy. He was polite and professional and knowledgeable. He downloaded all the Mercedes apps on o More

by lmanganella
Recommend Dealer
Yes
Employees Worked With
Charles Scrymgeour
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yatin Kamble
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonny Pham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 27, 2023 -

Mercedes-Benz of Sudbury responded

We're delighted to know that Jonny's expertise and professionalism made your experience at Mercedes-Benz of Natick a 5-star one! We'll make sure he knows how much you appreciated his help. Don't hesitate to reach out if you need anything else in the future.

October 25, 2023

I have been buying/ Easing from M-B of Natick for 20 years. They have always gone the extra mile with meeting my sales and service needs. More

by glkaplan48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred Romsey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 26, 2023 -

Mercedes-Benz of Sudbury responded

Thank you for trusting the Mercedes-Benz of Natick team with your automotive needs! We're truly grateful for all of your support over the past 20 years and look forward to serving you for many more. Take care!

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