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873 Reviews of Mercedes-Benz of Sudbury - Service Center
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November 03, 2020
We have been customers of this dealership for 20 years. Frederick Romsey is the best service representative we have ever had! He was extremely attentive to our service needs making sure no detail was misse Frederick Romsey is the best service representative we have ever had! He was extremely attentive to our service needs making sure no detail was missed. We have two cars serviced here so it is very important that we have confidence in the quality of the work as well. Mercedes Benz of Natick gets the job done for us! More
by Morecis
November 02, 2020
Everyone was prompt and on time. My service advisor was wonderful (think his name was Scott??), but he was professional, attentive, called me twice with updates and pricing. He was very informative and I wonderful (think his name was Scott??), but he was professional, attentive, called me twice with updates and pricing. He was very informative and I really appreciated the help he gave me. Also the loaner went easy and was perfect. Abdul was quick and efficient signing me out and up immediately to take care of me. Everyone was great - which always keeps me coming back! More
by G. Jackson
Employees Worked With
Abdul Khalid, Scott Masterson
October 28, 2020
Very happy with my vehicles first service and the crew at Natick MB. Recommend them to anyone. Will return for all future appointments as I usually clock about 3000 miles per month. Natick MB. Recommend them to anyone. Will return for all future appointments as I usually clock about 3000 miles per month. More
by Powercrush
Employees Worked With
Luis Aguasvivas
October 23, 2020
Brought in my car for replacement of an interior part. I worked with Scott Masterson. My standards and expectations are very high. Scott met and exceeded those high standards. Scott is professional, polite, worked with Scott Masterson. My standards and expectations are very high. Scott met and exceeded those high standards. Scott is professional, polite, friendly, respectful, communicates well, follows through on commitments - just a terrific adviser. Made sure the work was done well, which it was. It’s refreshing to work with an adviser who is dedicated to taking care of the customer. Chambers is fortunate to have Scott on its team. I look forward to my next visit working with Scott. More
by LarryfromSudbury
Employees Worked With
Scott Masterson
October 06, 2020
I brought in my Mercedes C-300 for its annual service (Service A) and inspection and received prompt and efficient service. Luis Aguasvivas, was courteous, knowledgable and accommodating. He explained th (Service A) and inspection and received prompt and efficient service. Luis Aguasvivas, was courteous, knowledgable and accommodating. He explained the service for the car and when I picked it up, he went over everything that was included in the car's service and pointed out a couple of items that will need to be attended to in the near future. He went out of his way to make this experience seamless. Thank you. More
by mgmackavey
Employees Worked With
Luis Aguasvivas
October 05, 2020
All precautions were taken during the pandemic and I felt very comfortable during my entire service experience. Prompt and efficient check in and out, and my service advisor, Brian, was polite and knowledgea very comfortable during my entire service experience. Prompt and efficient check in and out, and my service advisor, Brian, was polite and knowledgeable. More
by bfw
Employees Worked With
September 30, 2020
I get excellent service from Fred Romsey, my service representative. He is the best...always professional, courteous, friendly and very knowledgeable. He has been an employee there for a long time. representative. He is the best...always professional, courteous, friendly and very knowledgeable. He has been an employee there for a long time. More
by Mary Lou Mei
Employees Worked With
September 01, 2020
Great service, friendly people, good customer communications. Our family has a long term relationship with this dealership and have never been disappointed. Carefully set up COVID-19 procedures. communications. Our family has a long term relationship with this dealership and have never been disappointed. Carefully set up COVID-19 procedures. More
by Roger S.
Employees Worked With
August 30, 2020
Brian did an outstanding job ..did what he said he was going to do, very good follow through and communication. You check-out Cashier was was also very nice! Thanks! going to do, very good follow through and communication. You check-out Cashier was was also very nice! Thanks! More
by chipgoode
Employees Worked With
August 23, 2020
I called with a tire pressure issue and within 2 hours of my calling it was resolved. In fact it was so fast that I only read 2 pages of the book I brought to read in the waiting area. My first service expe my calling it was resolved. In fact it was so fast that I only read 2 pages of the book I brought to read in the waiting area. My first service experience here with my new car and it was great! More
by cbronner
Employees Worked With
He had a mask on
