Mercedes-Benz of Union - Service Center

Great customer service Dawn was fantastic and she kept me posted of what was going on at all times me posted of what was going on at all times More

Dawn help me a lot in servicing my car. I can recommend her to all my friends. Leon Rodriguez I can recommend her to all my friends. Leon Rodriguez More

Dawn was an exemplary service advisor Very knowledgeable Very courteous Very helpful Very obliging Very passionate about her job knowledgeable Very courteous Very helpful Very obliging Very passionate about her job More

I just would like to take the time to appreciate Dawn my advisor for such wonderful service she always gives me. Thank You advisor for such wonderful service she always gives me. Thank You More

Ichiaka Doumbia always assist me when I bring in my car for service, He is very knowledgeable and efficient. for service, He is very knowledgeable and efficient. More

The only reason we go to this branch of Ray Catena is because of Dawn. If they assign anyone else to you, insist on working only with Dawn. She is on top of everything, promptly answering texts and calls because of Dawn. If they assign anyone else to you, insist on working only with Dawn. She is on top of everything, promptly answering texts and calls (which as everyone knows can be very important to alleviate car issue anxiety), arranging pick up and drop off, and overall just being so knowledgeable about processes and timelines. One time I called her and I heard her literally walk to the mechanic and give an update right then and there. Who does that? Dawn is the best and I wish every car shop had someone just as diligent and amazing as her. More

Service is always top notch. Dawn was my service Consultant. Arranged Ubers for me to make getting my Mercedes GLS service done without any inconvenience. She was to the point Dawn was my service Consultant. Arranged Ubers for me to make getting my Mercedes GLS service done without any inconvenience. She was to the point and helped me understand things I needed to be aware of or should plan to get fixed in the near future. Loved the gift bag and the car wash and tire polish upon pickup. More

In mid September 2024 I had my SL55 serviced. It was a brilliant experience. Everyone genuinely cared from the moment I arrived, through drop off, and the few days needed to perform all the tas It was a brilliant experience. Everyone genuinely cared from the moment I arrived, through drop off, and the few days needed to perform all the tasks. I don't know all the Team in the background, but much of the follow through is orchestrated by Dawn D'Argenio. Dawn is a kind, warm, and knowledgeable communicator keeping me up to date on a regular schedule. She also made me aware of special savings that were available. I do recommend the RC Union service team, and for that matter sale team too. I am grateful. Thank you! Thank you!! More

Thumbs up and great assistance from Roni Taha. You are the best. Awesome job always. You are the best. Awesome job always. More

I have had great experience at this dealership. Especially dealing with Dawn. She is so upbeat and professional! Especially dealing with Dawn. She is so upbeat and professional! More