Mercedes-Benz of Union

I met Dawn, my service advisor, for the first time when I brought my Mercedes GLA 250 in last Wednesday and Thursday. I was not fond of my last experience there back in 2/2024, so I had not returned until n brought my Mercedes GLA 250 in last Wednesday and Thursday. I was not fond of my last experience there back in 2/2024, so I had not returned until now. Dawn changed that. She sent a service video showing exactly what needed to be done. We discussed the services and costs, and she gave me time to think about it - no pressure. Last week I had four new tires and an alignment done. The dealership provided transportation home Wednesday and picked me up Thursday. My car was washed when I got it back. I received several calls, texts, and emails keeping me updated. Clear communication, fair pricing, and respect for my time. Dawn's expertise is evident. Prov 22:1 "A good name is rather to be chosen than great riches." Thank you, Angela Genecki More

The Service experience was excellent. My Service Adviser is Mo A. He and the rest of the staff were very courteous. The service took about 2 weeks due to need for certain parts and a "l My Service Adviser is Mo A. He and the rest of the staff were very courteous. The service took about 2 weeks due to need for certain parts and a "loaner" was provided for the entire period adding to the convenience of the whole experience. The quality of the service advisor and repair were great. More

Let me start by saying I never leave reviews, and it took a lot for me to even get involved in this, but I truly feel my mother was taken advantage of at Mercedes-Benz of Union. My mother brought her cer a lot for me to even get involved in this, but I truly feel my mother was taken advantage of at Mercedes-Benz of Union. My mother brought her certified pre-owned Mercedes GLA in for first year maintenance at only around 7,000 miles and was quoted almost $1,500 as a “package” for an oil change, oil filter change, and brake fluid flush. After questioning it, they lowered it to around $1,000, which already made the original quote feel inflated. We still ended up paying over $700 in labor alone, which equates to over 3 hours of labor charges for an oil change and brake fluid flush, which is absolutely ridiculous. Be careful and always ask for an itemized breakdown before agreeing to any service packages. More

My service advisor JAIME is by far the best I have ever worked with!! Besides being a total gentleman and always makes me feel special , he is soo knowledgeable is all aspects of Mercedes service! I was th worked with!! Besides being a total gentleman and always makes me feel special , he is soo knowledgeable is all aspects of Mercedes service! I was there last week and the computer system had a bad glitch . Jaime not only fixed the problem for me but for other customers with the same issue. He really saved the day calmly and with expertise!! Because of him and Patty I would never go anywhere else for Mercedes service! The level of customer care is totally in another league! More

Joseph P. was AMAZING! He is kind, patient and beyond professional. He is by far the best service advisor I’ve ever worked with! I’ve worked with countless ove was AMAZING! He is kind, patient and beyond professional. He is by far the best service advisor I’ve ever worked with! I’ve worked with countless over the past 9 years between my company’s vehicles and personal, and no one has ever given me the level of care and attention I did for a simple tire change on a newly purchased c43. If he’s the example of the caliber of people that are at Ray catena in Union, then you owe it to yourself to get your Mercedes serviced there, you won’t regret it. More

They had our vehicle in their care for about 10 weeks, sent it to body shop as per service rep, and was told by body shop they can not return car to us because nothing was fixed. Body shop which was excel sent it to body shop as per service rep, and was told by body shop they can not return car to us because nothing was fixed. Body shop which was excellent had to clean up the mess. Took another 2 weeks but did the job to the T, not Union Ray Catena Service department. Embarrassment. More

Thank you Ichiaka Doumbia for a good service. It takes so quickly during my coffee time. It takes so quickly during my coffee time. More

My service advisor Dawn D'Angelo is great. She's pleasant, professional and very helpful! She's pleasant, professional and very helpful! More

Dawn A'rgenio is my service advisor and is always fantastic to work with. Responsive, prompt, efficient, and reliable. She makes sure that everything is done and always accommodates my crazy schedul fantastic to work with. Responsive, prompt, efficient, and reliable. She makes sure that everything is done and always accommodates my crazy schedule. A+ More