Nicholas Bradfield

I rarely leave reviews, but after two visits to this dealership, I feel it's important to share my experience. My first visit was on July 15, 2026 to look at a 2022 Mercedes-AMG CLA 35 that had alrea dealership, I feel it's important to share my experience. My first visit was on July 15, 2026 to look at a 2022 Mercedes-AMG CLA 35 that had already been listed for sale on the dealership's website for over a month. To my surprise, the vehicle wasn't even ready to be shown. The wheels had been removed because they were being repaired, the front bumper was heavily scuffed, the "T" was missing from the Turbo badge, and the car couldn't even be test driven. I left expecting the vehicle would be properly reconditioned soon. I returned on July 26, 2026, nearly two weeks later, expecting the vehicle to finally be ready. It still wasn't. Despite that, there was continued pressure to leave a deposit on a vehicle I had never been able to drive. Unfortunately, the sales experience became even worse. During the appraisal of my trade, the salesperson Daymond asked, "What are you looking to do?" I replied that I was "trying to get a better deal." He immediately stopped and questioned my response in a way that made me feel like I had said something wrong. I actually asked him, "Was that the wrong thing to say?" and he responded, "Yeah." When I explained that comparable vehicles with more miles and fewer options were selling for more money elsewhere and asked if he could take a look, his response was, "That's not my job. My job is to sell the cars that are here." The conversation became unnecessarily confrontational when he then asked me, "Did you come here to argue with me?" At that point, I requested to continue the process with the sales manager instead. The sales manager was professional. Unfortunately, the finance process created another issue when my credit application was submitted with incorrect employment information, including the wrong length of employment and incorrect previous employer. Those errors affected the financing process and should never happen when someone is making such a significant financial decision. Another thing that stood out was the repeated emphasis on "market value" when discussing my trade-in, while there seemed to be little acknowledgment that the dealership prices its own inventory aggressively as well. Every additional $1,000 they considered adding to my trade allowance up to about $2,000 was presented as though they were doing me a personal favor rather than simply negotiating a fair deal. I understand every dealership needs to make a profit, and I respect that. What I don't respect is advertising vehicles that aren't ready to be shown, encouraging customers to leave deposits on cars they haven't been able to test drive, confrontational communication, and inaccurate handling of a customer's financial information. I expected a much higher level of professionalism from a Mercedes-Benz dealership. More

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The Service experience was excellent. My Service Adviser is Mo A. He and the rest of the staff were very courteous. The service took about 2 weeks due to need for certain parts and a "l My Service Adviser is Mo A. He and the rest of the staff were very courteous. The service took about 2 weeks due to need for certain parts and a "loaner" was provided for the entire period adding to the convenience of the whole experience. The quality of the service advisor and repair were great. More

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I am a very loyal and happy customer of Ray Catena Mercedes Benz of Union. I have been buying cars there since the dealership opened and I have always been treated well and handled like a VIP custome Mercedes Benz of Union. I have been buying cars there since the dealership opened and I have always been treated well and handled like a VIP customer. Not only is the sales process handled well but Jamie in Service has taken great care of me for many years. Couldn't think of going anywhere else! More

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First time using this dealership and would definitely recommend them. Had a great experience and will be coming back recommend them. Had a great experience and will be coming back More

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Very knowledgeable and helpful! They were quick and the process of leasing another car was easy and seamless! Jessica was cheerful and very pleasant we never felt pushed into a new They were quick and the process of leasing another car was easy and seamless! Jessica was cheerful and very pleasant we never felt pushed into a new car and she was very patient and helpful. The dealership had a lot of stock which was great because we found what we wanted without having to search other dealerships inventory. This is our 2nd time with union and Jessica and I can say with confidence there will be a 3rd! More

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Lovely experience. Large inventory to choose from; new and pre owned. We found Jessica to be professional, knowledgeable and courteous. Large inventory to choose from; new and pre owned. We found Jessica to be professional, knowledgeable and courteous. More

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Nick Bradfield is the epitome of service at Catena Mercedes! Professional,polished and well versed in the car industry. He gets the job done quickly and efficiently. Mercedes! Professional,polished and well versed in the car industry. He gets the job done quickly and efficiently. More

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Nick was so professional. He went above and beyond for Me. Best salesperson ever! Helped me find a rare car. Got me a fair price no haggling. Nick was so well educated and so He went above and beyond for Me. Best salesperson ever! Helped me find a rare car. Got me a fair price no haggling. Nick was so well educated and so patient it made me question how I was treated on other purchases in the past. When you go to this dealership, request either him or his brother Chris. I could just tell as soon as I sat with him, they wanted to see me happy. SO GRATEFUL. I will NOT but anywhere else. More

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My experience dealing with both Nick and Dan was unmatched by any other Mercedes Benz dealership. The vehicle I purchased was extremely rare and only available at a handful of dealers across the cou unmatched by any other Mercedes Benz dealership. The vehicle I purchased was extremely rare and only available at a handful of dealers across the country. Nick was able to beat the pricing of the other dealers, as well as hold the vehicle for me for over 2 weeks while I was out of town. I strongly recommend Nick, Dan, and Ray Catena of Union to anyone looking for a new or pre owned vehicle. Thank you again!! More

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Nick Bradfield was not only extremely professional but also had an exemplary knowledge of the automotive industry. It was his experience and expertise that made my purchase fast and flawless. I was thrill also had an exemplary knowledge of the automotive industry. It was his experience and expertise that made my purchase fast and flawless. I was thrilled to have such a lovely experience. 5 stars and highly recommended. Definitely one of Mercedes best. More

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