Mercedes-Benz of Union - Service Center

I hated mercedes when I have to deal with this dealer.my I hated mercedes when I have to deal with this dealer. my car was in an accident and keys were lost. the car stayed for over 4 weeks until they made I hated mercedes when I have to deal with this dealer. my car was in an accident and keys were lost. the car stayed for over 4 weeks until they made the single key. The sales person responsible assigned to deal with me (a lady, her name is Joe)is not existing always "she is away from her desk" or "she didn't come today". They didn't give me a reference to use when I call and every time you call you have to tell the story from the beginning. Some time they put me on hold for more than 40 minutes. The manager of the parts department "Jime" was soo rude. They charged me almost $1200 for one single key. You are handcuffed when your car is not running and you have to tow the car to their shop and you can not make this key anywhere else. I will burn my car before I have to deal with this dealer next time. More

Outstanding Customer Service. Jamie in service is helpful, professional and provides prompt and efficient service. I feel comfortable that my cars are being serviced in the most competent dealership. helpful, professional and provides prompt and efficient service. I feel comfortable that my cars are being serviced in the most competent dealership. More

Exceptional customer service from Harold King The service department is very efficient and performs what is needed in a timely fashion. And Harold takes great care of his customers and provides s The service department is very efficient and performs what is needed in a timely fashion. And Harold takes great care of his customers and provides sound advice for resolving issues. More

Harold King is always a pleasure to work with. Had my issue resolved in just a few hours. Was nice enough to get me a loaner car too! Much appreciated issue resolved in just a few hours. Was nice enough to get me a loaner car too! Much appreciated More

excellent customer service and work performed Jamie Rogers and Pat Medina are always available to the customer, know their products and exude professionalism. I have been with Ray Catena Union si Jamie Rogers and Pat Medina are always available to the customer, know their products and exude professionalism. I have been with Ray Catena Union since the first Mercedes purchase almost 10 years ago and the service department has always maintained a stellar level of service. Toni Giordano Picerno More

Absolutely wonderful experience...Ray Catena of Union provides perfect Customer sales and service Experience ! THANK YOU ! Randy Grill my salesman and Danny Ventura in service provides perfect Customer sales and service Experience ! THANK YOU ! Randy Grill my salesman and Danny Ventura in service More

Harold King my Service Advisor is top-notch. Very friendly and knowledgeable. Pleasure to work with! Just from speaking with him for a brief moment, I could tell he was honest and wanted the best for friendly and knowledgeable. Pleasure to work with! Just from speaking with him for a brief moment, I could tell he was honest and wanted the best for the customer. Keep up the good work Harold...I will request you any time I come in for service! More

Service The best service I have ever got. Patty Medina the service director,really knows how to run a luxury brand dealership . Will definitely recommend this The best service I have ever got. Patty Medina the service director,really knows how to run a luxury brand dealership . Will definitely recommend this service department to friends and family More

Four MB owned I first want to thank salesman Randy Grill for being so professional he was able to get me the car I wanted exterior and interior perfect. All questio I first want to thank salesman Randy Grill for being so professional he was able to get me the car I wanted exterior and interior perfect. All questions or concerns I had no problem. Thank you Randy. I have to give props to Danny in the Service department the issue with my radio. Danny immediately identified, kept me informed on the order and corrected it. Best service dept in Union. Thank you again Danny Yes, I have brought 5 Mercedes Benz and three from Ray Catena in Union and 2020 I will be buying another. More