Mercedes-Benz of West Chester

TLDR: • Poor communication and wasted multiple trips • Vehicle not ready when promised (twice) • Refused simple battery health test, then proved wrong • Failed to provide agreed OEM charger (still • Vehicle not ready when promised (twice) • Refused simple battery health test, then proved wrong • Failed to provide agreed OEM charger (still unresolved) • Missing items from vehicle after purchase • Charged for loaner vehicle a month later without notice • Overall experience: disorganized at best, dishonest at worst At best, incompetent—at worst, dishonest. I cannot recommend buying a used car from Mercedes-Benz of Westchester. While this may not reflect the entire dealership, my experience with my salesperson was consistently poor from start to finish. I was purchasing a used electric vehicle (not a Mercedes) and scheduled a test drive for 12 PM on the Friday before Easter. I arrived early at 11 AM due to another appointment nearby. My salesperson was unavailable, which is understandable—but instead of having another staff member assist, my wife and I were left waiting for over an hour. That was strike one. When the car was finally brought out, it had not been cleaned or inspected and clearly wasn’t ready to be shown. I can overlook a dirty car, so I proceeded with the test drive and decided to make an offer. Because my wife and I were sharing a vehicle and the dealership is over an hour from our home, I wanted to complete the deal that day. I was told that wasn’t possible due to inspection requirements, but was assured the dealership would provide a loaner vehicle to make things easier. At that point, I placed a deposit with three clear conditions: 1. The vehicle would be cleaned and inspected 2. A high-voltage battery state-of-health (HVB SoH) test would be performed 3. The original OEM charger would be included The salesperson agreed and told me the car would be ready Saturday at 1 PM. I returned Saturday with my wife and two children, expecting to take delivery—only to be told the car wasn’t ready and wouldn’t be available until Monday. A simple phone call could have saved my family an entire wasted day. Still, I tried to remain patient. I was also told at this point that they “couldn’t” perform the battery health test I requested, claiming it would cost $1,100. This is simply not true—it’s a basic test requiring a $30 OBD2 scanner. That was strike two. When it came time to finalize paperwork, I explained I could arrive around 6 PM after work. That didn’t work for the salesperson, and instead of accommodating a paying customer, I had to take vacation time just to meet their schedule. That’s when my frustration really started to build. When I finally picked up the vehicle, it had been inspected, detailed, and fitted with new tires—credit where it’s due. I brought my own OBD2 scanner and demonstrated the “$1,100 test” myself. The battery checked out perfectly. However, when I opened the trunk, I found a cheap aftermarket charger instead of the OEM one that was agreed upon. I refused it and had the underwriter formally document that the dealership owed me an OEM charger. I then took the vehicle home. Once home, I noticed the tire repair kit—present when I first saw the car—was now missing. I contacted my salesperson, assuming it had been removed during detailing. The next day, I was asked to meet so they could fix an issue with my check endorsement. Interestingly, they were able to accommodate my schedule when it involved receiving payment. They also asked for a GPS tracker they had accidentally left in the vehicle. The following week, I returned (again using vacation time) to pick up the charger and tire kit. I was given yet another cheap charger—still not the OEM unit—and told the tire repair kit couldn’t be found. When I pointed to the signed agreement stating I was owed an OEM charger, the salesperson claimed he never agreed to it, despite documentation signed by both parties. At that point, I was extremely frustrated and left before the situation escalated further. Finally—and what prompted me to write this review—over a month later, I noticed a charge on More

I had a phenomenal experience with this purchase. Christian my sales contact was very patient and diligent in working with my wife and I, explaining every detail of the specification and build of the Christian my sales contact was very patient and diligent in working with my wife and I, explaining every detail of the specification and build of the car. He offered comparisons of other builds to give us perspectives. He updated us from build to final delivery of the car. The car turned out great when it finally arrived. More

Working with Ed was fantastic. I was an out of state buyer looking to purchase a vehicle I had seen online. He was thorough in his evaluation and was willing to send me pictures an I was an out of state buyer looking to purchase a vehicle I had seen online. He was thorough in his evaluation and was willing to send me pictures and videos. I did not feel like he was pushy in any way and he always readily answered questions. He made the whole buying experience much easier considering the distance. He and the dealership even helped me set up shipping. When the car arrived with some interior scuffs that may have occurred during shipping, he worked hard to make it right and was helpful through this process. Overall, I strongly recommend working with this group and will do so again in the future readily. More

I scheduled my Service B (20,000‑mile service) for a weekend when we were out of town. We dropped the car off early Friday morning for Friday service, and I informed the scheduler that we would pick it weekend when we were out of town. We dropped the car off early Friday morning for Friday service, and I informed the scheduler that we would pick it up on Monday. When booking the appointment, I specifically requested that they repair a Parktronic sensor issue—an item that should be covered under warranty—and investigate a gear slip between first and second. For reference, the vehicle is a 2025 GLE350. I did not hear from the assigned service manager, Matt, at any point over the weekend. On Monday morning, I received the initial walk‑around video, which made it clear the service had only just begun. As we returned to town around 3 p.m., I saw a voicemail asking me to return Matt’s call—providing no details and no indication of whether the vehicle was ready. I went straight from the airport to the dealership. Matt was out to lunch. The paperwork showed the basic service had been completed but noted an issue with the Parktronic sensor along with a $745 charge if replaced—despite my request to have this handled under warranty. There was also no documentation that the gear‑slipping concern had been inspected or addressed. After waiting 25 minutes, I was given the keys and told that Matt would contact me once he returned. It has now been 48 hours, and I still have not received any follow‑up call. Today, I called the service manager directly and left a message, but again received no response. Additionally, the vehicle was not washed because the car wash was “down.” The gear issue remains unresolved, the sensor was not replaced, and I have yet to hear from either Matt or the service manager. This is the second time this has happened with the same vehicle, which is just over a year old. It is also the second GLE350 I have leased from this dealership. Unfortunately, due to the repeated lack of communication and follow‑through, I will not be returning for future service or for a new vehicle. More

I contacted Mercedes-Benz of West Chester regarding a 2023 Mercedes-Benz AMG GLE 63 S that was listed for sale. During my conversation with salesperson Ted Daddario, the experience was very d regarding a 2023 Mercedes-Benz AMG GLE 63 S that was listed for sale. During my conversation with salesperson Ted Daddario, the experience was very disappointing and unprofessional. I explained that I was a serious buyer from Texas and that I already had financing arranged. I also discussed trading in my 2022 Mercedes-Benz GLB as part of the deal. Instead of working through the details or even discussing possible options, Ted immediately dismissed the deal and stated they would not work with it because I was an out-of-state buyer and had my own financing. He also refused to consider my 2022 GLB trade-in as part of the transaction. The tone of the conversation felt rude and dismissive, as if the dealership simply had no interest in helping or earning the business. As someone who was genuinely interested in purchasing the vehicle and prepared to move forward, I expected a much more professional and helpful approach. Buyers should be aware that this dealership may not be willing to work with out-of-state customers or buyers who already have financing arranged. Overall, the experience left a very poor impression and was not what I would expect from a Mercedes-Benz dealership. More

Such an awesome buying experience end to end - very Happy that I made a purchase here though it was a bit far for me. Ed Belland was super and very patient to work through the process as I made up my Mk i that I made a purchase here though it was a bit far for me. Ed Belland was super and very patient to work through the process as I made up my Mk ind - no pressure through the process And even after the sale - he took time at length to make sure I got familiar with the new car Would definitely be back if I decide to get the next Mercedes :) More

Terrific experience from start to finish. Everyone was friendly and hospitable while continuing to be efficient with overall sales process and being respectful of our time. Ed was particula Everyone was friendly and hospitable while continuing to be efficient with overall sales process and being respectful of our time. Ed was particularly helpful (and patient) with our selection process and he was obviously knowledgeable about the differences in features among the various cars we compared. As a customer for Nearly 30 years, we continue to choose MB of West Chester without hesitation. More

Ed B. at Mercedes Benz West Chester was a friendly, helpful and easy person to work with when buying my new car. I would highly recommend Ed and the dealer at Mercedes Benz West Chester was a friendly, helpful and easy person to work with when buying my new car. I would highly recommend Ed and the dealership if you are considering buying a Mercedes. Definitely a 5 star experience! More

Christian Martinez is super awesome! He listens! He made this process so smooth. He is very accommodating. I appreciate Christian and I appreciate Mercedes Benz of West Chester! Happy cu He listens! He made this process so smooth. He is very accommodating. I appreciate Christian and I appreciate Mercedes Benz of West Chester! Happy customer here ! More

ED is the best customer service guy ever and will render you classic services from start till you drive away in your dream wish vehicle. He’s the best and his entity is amazing. KUDOS👏👏👏👏👏 you classic services from start till you drive away in your dream wish vehicle. He’s the best and his entity is amazing. KUDOS👏👏👏👏👏 More