Mercedes-Benz of West Chester

I scheduled my Service B (20,000‑mile service) for a weekend when we were out of town. We dropped the car off early Friday morning for Friday service, and I informed the scheduler that we would pick it weekend when we were out of town. We dropped the car off early Friday morning for Friday service, and I informed the scheduler that we would pick it up on Monday. When booking the appointment, I specifically requested that they repair a Parktronic sensor issue—an item that should be covered under warranty—and investigate a gear slip between first and second. For reference, the vehicle is a 2025 GLE350. I did not hear from the assigned service manager, Matt, at any point over the weekend. On Monday morning, I received the initial walk‑around video, which made it clear the service had only just begun. As we returned to town around 3 p.m., I saw a voicemail asking me to return Matt’s call—providing no details and no indication of whether the vehicle was ready. I went straight from the airport to the dealership. Matt was out to lunch. The paperwork showed the basic service had been completed but noted an issue with the Parktronic sensor along with a $745 charge if replaced—despite my request to have this handled under warranty. There was also no documentation that the gear‑slipping concern had been inspected or addressed. After waiting 25 minutes, I was given the keys and told that Matt would contact me once he returned. It has now been 48 hours, and I still have not received any follow‑up call. Today, I called the service manager directly and left a message, but again received no response. Additionally, the vehicle was not washed because the car wash was “down.” The gear issue remains unresolved, the sensor was not replaced, and I have yet to hear from either Matt or the service manager. This is the second time this has happened with the same vehicle, which is just over a year old. It is also the second GLE350 I have leased from this dealership. Unfortunately, due to the repeated lack of communication and follow‑through, I will not be returning for future service or for a new vehicle. More

I contacted Mercedes-Benz of West Chester regarding a 2023 Mercedes-Benz AMG GLE 63 S that was listed for sale. During my conversation with salesperson Ted Daddario, the experience was very d regarding a 2023 Mercedes-Benz AMG GLE 63 S that was listed for sale. During my conversation with salesperson Ted Daddario, the experience was very disappointing and unprofessional. I explained that I was a serious buyer from Texas and that I already had financing arranged. I also discussed trading in my 2022 Mercedes-Benz GLB as part of the deal. Instead of working through the details or even discussing possible options, Ted immediately dismissed the deal and stated they would not work with it because I was an out-of-state buyer and had my own financing. He also refused to consider my 2022 GLB trade-in as part of the transaction. The tone of the conversation felt rude and dismissive, as if the dealership simply had no interest in helping or earning the business. As someone who was genuinely interested in purchasing the vehicle and prepared to move forward, I expected a much more professional and helpful approach. Buyers should be aware that this dealership may not be willing to work with out-of-state customers or buyers who already have financing arranged. Overall, the experience left a very poor impression and was not what I would expect from a Mercedes-Benz dealership. More

Such an awesome buying experience end to end - very Happy that I made a purchase here though it was a bit far for me. Ed Belland was super and very patient to work through the process as I made up my Mk i that I made a purchase here though it was a bit far for me. Ed Belland was super and very patient to work through the process as I made up my Mk ind - no pressure through the process And even after the sale - he took time at length to make sure I got familiar with the new car Would definitely be back if I decide to get the next Mercedes :) More

Terrific experience from start to finish. Everyone was friendly and hospitable while continuing to be efficient with overall sales process and being respectful of our time. Ed was particula Everyone was friendly and hospitable while continuing to be efficient with overall sales process and being respectful of our time. Ed was particularly helpful (and patient) with our selection process and he was obviously knowledgeable about the differences in features among the various cars we compared. As a customer for Nearly 30 years, we continue to choose MB of West Chester without hesitation. More

We dealt with Rich Hill, Ted Daddario and Ed Belland, during a recent visit. All were professional, extremely knowledgeable and no nonsense. It was a smooth purchase experience from start to finish. Than during a recent visit. All were professional, extremely knowledgeable and no nonsense. It was a smooth purchase experience from start to finish. Thank you again. More

Ed B. at Mercedes Benz West Chester was a friendly, helpful and easy person to work with when buying my new car. I would highly recommend Ed and the dealer at Mercedes Benz West Chester was a friendly, helpful and easy person to work with when buying my new car. I would highly recommend Ed and the dealership if you are considering buying a Mercedes. Definitely a 5 star experience! More

Christian Martinez is super awesome! He listens! He made this process so smooth. He is very accommodating. I appreciate Christian and I appreciate Mercedes Benz of West Chester! Happy cu He listens! He made this process so smooth. He is very accommodating. I appreciate Christian and I appreciate Mercedes Benz of West Chester! Happy customer here ! More

ED is the best customer service guy ever and will render you classic services from start till you drive away in your dream wish vehicle. He’s the best and his entity is amazing. KUDOS👏👏👏👏👏 you classic services from start till you drive away in your dream wish vehicle. He’s the best and his entity is amazing. KUDOS👏👏👏👏👏 More

Miguel Flores was our salesman; this is the second AMG we have purchased from this dealership. I purposely returned to West Chester Mercedes to deal with Miguel. He made this purchase an excellent and easy e have purchased from this dealership. I purposely returned to West Chester Mercedes to deal with Miguel. He made this purchase an excellent and easy experience as the first one. We highly recommend Miguel for your Mercedes purchase. It was and always has been the most pleasant vehicle buying experience. He will go the extra step for you with no questions asked. I would give him 10 stars if I could. More

Ed and the dealership made this the simplest and friendliest transaction ever! Everyone was warm, welcoming and friendly! So happy with my new car!!!! friendliest transaction ever! Everyone was warm, welcoming and friendly! So happy with my new car!!!! More