Mercedes-Benz of West Chester

Recall work Excellent work from sales team and service team, ver down to earth and approachable. They had very high with ice and were transparent. Liked it overal Excellent work from sales team and service team, ver down to earth and approachable. They had very high with ice and were transparent. Liked it overall More

Awesome Excellent work, spotless waiting area and friendliness of staff. I was informed of recall that I was not aware of they fix the problem, gave us a free Excellent work, spotless waiting area and friendliness of staff. I was informed of recall that I was not aware of they fix the problem, gave us a free car wash, More

Purchase of new GLE 350 Clint was very responsive to my questions and concerns, and he provided valuable insight and information. I was very pleased with the dealership and Clint was very responsive to my questions and concerns, and he provided valuable insight and information. I was very pleased with the dealership and the professionalism they showed during my purchasing experience. More

Great Service It was a pleasure to work with Matthew Macciocca. He helped me choose the right car for me even though I was unsure at first. It was a pleasure to work with Matthew Macciocca. He helped me choose the right car for me even though I was unsure at first. More

A friendly experience I had a great time working with Paris on the purchase of my new vehicle. She was exceptionally knowledgeable, professional and very friendly throughou I had a great time working with Paris on the purchase of my new vehicle. She was exceptionally knowledgeable, professional and very friendly throughout my visits I made there. I feel very lucky to have worked with Paris. More

Buying a car from Greg Rothhas been nothing but an absolute Greg Roth has sold me multiple cars and has made the experience an enjoyable one...I live around the corner from cherry hill Mercedes but I go to W Greg Roth has sold me multiple cars and has made the experience an enjoyable one...I live around the corner from cherry hill Mercedes but I go to Westchester just to deal with him More

Excellent Great service from Eric Smith. He’s friendly. He got the good deal for me. He told me every detail about the car that I’ve purchased. I’m satisfied. I Great service from Eric Smith. He’s friendly. He got the good deal for me. He told me every detail about the car that I’ve purchased. I’m satisfied. I would recommend him. More

Fantastic experience Eric Smith was great. He helped me with my purchase. I was from another town and we were able to close the deal in one day. He made a difficult experi Eric Smith was great. He helped me with my purchase. I was from another town and we were able to close the deal in one day. He made a difficult experience very pleasant. More

Very Easy, Qucik and Honest Transaction Ask for Mike McMahon. MB of West Chester was very easy to deal with. We already use them for service and have been very happy in past visits so we gav Ask for Mike McMahon. MB of West Chester was very easy to deal with. We already use them for service and have been very happy in past visits so we gave them a chance when shopping for a new SUV. Very friendly without being overbearing! More

Consistently poor customer service I rarely complain about poor customer service but I need to make an exception in this case. Every experience I’ve had at this dealership has been bad I rarely complain about poor customer service but I need to make an exception in this case. Every experience I’ve had at this dealership has been bad. I have noticed several common issues that I believe are mostly caused as a result of poor management. The service consultants appeared to be overwhelmed with too much work and were in such a rush to get you in and out that they did not have time to answer questions or explain things. Some were actually condescending. It is also extremely difficult to reach your service advisor for a status update in the afternoon and calls are not returned. On numerous occasions I was not able to reach anyone at all with in the service department. Although I would usually drop my car off in the morning for simple scheduled maintenance, it would not be ready till late afternoon or early evening. On one occasion they didn’t even have a chance to look at the vehicle that day. I had made it very clear in the morning that I needed my car back that day and was not able to return the next day due to prior commitments and an upcoming trip. I have left several messages and comments requesting to speak to upper management about the issues that I have observed. However, I never get a call back. I would however like to end this review on a good note.... The valets have always been very respectful and professional. More