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Mercedes-Benz of West Covina
West Covina, CA
1,469 Reviews
What is it exactly that makes Mercedes-Benz of West Covina one of the Best of the Best? Is it our highly trained staff, our convenient location or our award winning Service Center? We pride ourselves on the fact that it is all of that and a great deal more. Here at Mercedes-Benz of West Covina, We are confident that you will experience excellent customer care in all we do. We strive to exceed your expectations in every aspect of your visit to our dealership. We personally invite you to experience the Best of Best for yourself. We look forward to seeing you soon.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday 10:00 AM - 8:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 1,469 reviews
September 01, 2023
This was the BEST experience I have ever had with any service department in any dealership. Dan went above and beyond to ensure all of my needs were met. It was like a Ritz Carlton experience. He kept me service department in any dealership. Dan went above and beyond to ensure all of my needs were met. It was like a Ritz Carlton experience. He kept me updated on the status of my vehicle. Every time I came in I felt a heartful welcome from him. The process was also really quick. I got my paperwork and rental before I even knew it. I also wanted to mention another member. I think her name was B. She was also really nice and helpful. More
by SEANLAM99
Verified CustomerEmployees Worked With
Dan Ranciglio
August 31, 2023
Roberto is an amicable and helpful salesperson. He makes the buying process go smoothly and easily. He makes the buying process go smoothly and easily. More
by PENNANDY
Employees Worked With
August 31, 2023
Peter Yee has been my service rep for several years. He always looks out for my wife and my best interest. He always provides the best service and protects the financial interests of our vehicles. He always looks out for my wife and my best interest. He always provides the best service and protects the financial interests of our vehicles. More
by TTWJRPI
Employees Worked With
Peter Yee
August 31, 2023
I am extremely disappointed with the quality of service I received. The service quality was extremely poor, and the efficiency in handling matters was unacceptably slow. received. The service quality was extremely poor, and the efficiency in handling matters was unacceptably slow. More
by Xue
