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Mercedes-Benz of West Covina
West Covina, CA
1,817 Reviews
What is it exactly that makes Mercedes-Benz of West Covina one of the Best of the Best? Is it our highly trained staff, our convenient location or our award winning Service Center? We pride ourselves on the fact that it is all of that and a great deal more. Here at Mercedes-Benz of West Covina, We are confident that you will experience excellent customer care in all we do. We strive to exceed your expectations in every aspect of your visit to our dealership. We personally invite you to experience the Best of Best for yourself. We look forward to seeing you soon.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday 10:00 AM - 8:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 1,817 reviews
Verified Customer
October 03, 2023
Very professional service. The technician completed the repair in 3 hours. The staff is very friendly. The technician completed the repair in 3 hours. The staff is very friendly. More
by QUAN KONG
October 02, 2023
Salesperson very knowledgeable and professional. Willing to spend time necessary to get the deal done. Finance, not so much very abrupt and unwilling to take time to negotiate. Willing to spend time necessary to get the deal done. Finance, not so much very abrupt and unwilling to take time to negotiate. More
by SALVAVELASCO1
Employees Worked With
Todd Kazariane
October 02, 2023
Brought my vehicle out to have interior burl wood trim replaced. Kit sent in response to order was "wrong size" I'm told kit can't even be ordered and is on back-order. Replacement of this trim is per a n replaced. Kit sent in response to order was "wrong size" I'm told kit can't even be ordered and is on back-order. Replacement of this trim is per a nationwide class action settlement and now MBZ says they can't get the parts to follow through on their settlement agreement. More
by jfbutler923
Employees Worked With
George Kakish. He was fine. This wasn't his fault.
October 01, 2023
Very responsive sales staff. Since I was from out of town, I wanted everything to be ready when picking up the car. They sent me all the documents to e-sign the day before and wh Since I was from out of town, I wanted everything to be ready when picking up the car. They sent me all the documents to e-sign the day before and when picking up all I had to do was sign the DMV paperwork. Smoothest dealer purchase I’ve had so far. More
by Fredy
Employees Worked With
