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Mercedes-Benz of West Covina

West Covina, CA

4.5
1,831 Reviews
What is it exactly that makes Mercedes-Benz of West Covina one of the Best of the Best? Is it our highly trained staff, our convenient location or our award winning Service Center? We pride ourselves on the fact that it is all of that and a great deal more. Here at Mercedes-Benz of West Covina, We are confident that you will experience excellent customer care in all we do. We strive to exceed your expectations in every aspect of your visit to our dealership. We personally invite you to experience the Best of Best for yourself. We look forward to seeing you soon.
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2010 E Garvey Ave S

West Covina, CA

91791

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Showing 1,831 reviews

September 21, 2023

I purchased my leased vehicle, it was ready 3 days after I was told it would be. The car was dirty, whoever washed the car didn't really wash the car. It was supposed to be a CERTIFIED MB even though it w More

by ISRAEL.GONZALEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gary, excellent, Eric so so.
September 21, 2023

Both James Hou Advisor and Brian, Technician were professional, knowledgeable, and honest. I am really pleased with services offered to me. More

by MIL96PE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Hou, Brian
September 21, 2023

The service consultant John Chou is very experienced and professional, and his communication is very effective and promptly . More

by AHMCLIANG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department , John Chou
September 21, 2023

Zaira Guiterez was very helpful and professional She is very good customer representative and knows her job perfectly More

by HOVIKPASHA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Zaira Guiterez
September 20, 2023

We received an estimate to repair a vibration in the car. Your technician determined that all 4 wheels on the car needed to be replaced. I questioned that and received a second opinion from another Mercede More

by CYNTHIA.SAILOR
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service technician
September 20, 2023

The environment in the store is clean, the service is intimate and the fruit is provided. It is very happy and comfortable. More

by 944809511
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Paez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roberto Quiroz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Todd Kazariane, Denise Kerum, Shawn Li, Emmanuel Aguilar, Sally Lao, William Khzam
September 19, 2023

Rami did it again - wonderful service and thanks to Ray as well. top notch as always More

by jgish17
Recommend Dealer
Yes
Employees Worked With
Ray
September 19, 2023

Thank you very much, it is a pleasure to do this with you guys. Excellent More

by WQGUANG4700
Service Price Transparency
Workmanship
Recommend Dealer
Yes
Employees Worked With
Jason Paez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roberto Quiroz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Todd Kazariane, Denise Kerum, Shawn Li, Emmanuel Aguilar, Sally Lao, William Khzam
September 18, 2023

Hi Daniel Thank you for take my car without the appointment . Great and professional service More

by CALVIN JEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Ranciglio
September 18, 2023

Quick service and comfortable waiting area. I was glad to get in early and be done in about 2 hours More

by NJTUAZON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Paez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Todd Kazariane
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