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Mercedes-Benz of West Covina
West Covina, CA
1,831 Reviews
What is it exactly that makes Mercedes-Benz of West Covina one of the Best of the Best? Is it our highly trained staff, our convenient location or our award winning Service Center? We pride ourselves on the fact that it is all of that and a great deal more. Here at Mercedes-Benz of West Covina, We are confident that you will experience excellent customer care in all we do. We strive to exceed your expectations in every aspect of your visit to our dealership. We personally invite you to experience the Best of Best for yourself. We look forward to seeing you soon.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday 10:00 AM - 8:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 1,831 reviews
September 21, 2023
I purchased my leased vehicle, it was ready 3 days after I was told it would be. The car was dirty, whoever washed the car didn't really wash the car. It was supposed to be a CERTIFIED MB even though it w I was told it would be. The car was dirty, whoever washed the car didn't really wash the car. It was supposed to be a CERTIFIED MB even though it was mine, nobody spoke to me when I picked it up, the car has a sensor error, it had 1/16 of the tank of gas, it wasn't wiped down inside or vacuumed for that matter. This is the type of service is expect from an American Car company not MB but then again West Covina is not my service shop either. You cannot call what I received service. More
by ISRAEL.GONZALEZ
Verified CustomerEmployees Worked With
Gary, excellent, Eric so so.
September 20, 2023
We received an estimate to repair a vibration in the car. Your technician determined that all 4 wheels on the car needed to be replaced. I questioned that and received a second opinion from another Mercede Your technician determined that all 4 wheels on the car needed to be replaced. I questioned that and received a second opinion from another Mercedes dealer. Their technician thought replacing one wheel would solve the problem, and he was right. This saved us thousands of dollars and you have lost us as a customer. We will be using Mercedes Benz of Arcadia from now on. More
by CYNTHIA.SAILOR
Employees Worked With
Service technician
September 20, 2023
The environment in the store is clean, the service is intimate and the fruit is provided. It is very happy and comfortable. intimate and the fruit is provided. It is very happy and comfortable. More
by 944809511
Employees Worked With
Other Employees :
Todd Kazariane, Denise Kerum, Shawn Li, Emmanuel Aguilar, Sally Lao, William Khzam
September 19, 2023
Thank you very much, it is a pleasure to do this with you guys. Excellent guys. Excellent More
by WQGUANG4700
Employees Worked With
Other Employees :
Todd Kazariane, Denise Kerum, Shawn Li, Emmanuel Aguilar, Sally Lao, William Khzam
September 18, 2023
Quick service and comfortable waiting area. I was glad to get in early and be done in about 2 hours I was glad to get in early and be done in about 2 hours More
by NJTUAZON
