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Mercedes-Benz of West Covina
West Covina, CA
2,277 Reviews
What is it exactly that makes Mercedes-Benz of West Covina one of the Best of the Best? Is it our highly trained staff, our convenient location or our award winning Service Center? We pride ourselves on the fact that it is all of that and a great deal more. Here at Mercedes-Benz of West Covina, We are confident that you will experience excellent customer care in all we do. We strive to exceed your expectations in every aspect of your visit to our dealership. We personally invite you to experience the Best of Best for yourself. We look forward to seeing you soon.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday 10:00 AM - 8:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 2,277 reviews
Verified Customer
October 30, 2026
Good service highly recommend clean fast and my car got ready in a good time frame ready in a good time frame More
by sujansr
October 30, 2026
Chad Darett was fantastic. He not only got my car serviced, but helped me figure out some technology issues I didn’t understand. He kept me informed, offered a loaner, and revi He not only got my car serviced, but helped me figure out some technology issues I didn’t understand. He kept me informed, offered a loaner, and reviewed what was completed. The service center lounge is clean, spacious, and has lots of seating with TVs playing in each grouped area. Seating is comfortable especially if you choose to wait while your car is being serviced. I made my appt the day before and had several times available to choose from. The coffee station area has anything you want, from espresso to cappuccinos. Soft drinks and water are available and several kinds of pastries are offered as well. Great service MB of West Covina and from Chad! More
by Carlb
Employees Worked With
Chad Darret.
October 30, 2026
I would like to express my appreciation for the excellent customer service I received at Mercedes-Benz. My service advisor John was very professional, courteous, knowledgeable, and helpful throughout the ent customer service I received at Mercedes-Benz. My service advisor John was very professional, courteous, knowledgeable, and helpful throughout the entire process. They kept me informed, answered my questions and made sure everything was handled smoothly. Thank you. More
by Max
Employees Worked With
John Chow
October 29, 2026
It took 2 hours to get a new key programmed- too long! Original estimate was 1 hour but we waited 2 hours to get new car key programmed. It should not have taken so long Original estimate was 1 hour but we waited 2 hours to get new car key programmed. It should not have taken so long More
by BANSELL
Employees Worked With
Demitra
October 29, 2026
People are nicer, Peter Lee is very knowledgeable and answered my question, even driving with me to understanding what I was talking about, excellent job Peter answered my question, even driving with me to understanding what I was talking about, excellent job Peter More
by PINGYANG2005
Employees Worked With
Peter Lee
