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Mercedes-Benz of West Covina
West Covina, CA
1,387 Reviews
What is it exactly that makes Mercedes-Benz of West Covina one of the Best of the Best? Is it our highly trained staff, our convenient location or our award winning Service Center? We pride ourselves on the fact that it is all of that and a great deal more. Here at Mercedes-Benz of West Covina, We are confident that you will experience excellent customer care in all we do. We strive to exceed your expectations in every aspect of your visit to our dealership. We personally invite you to experience the Best of Best for yourself. We look forward to seeing you soon.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday 10:00 AM - 8:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 1,387 reviews
Verified Customer
October 13, 2023
CHAD WAS VERY HELPFUL SINCE CALLING HIM RE MY PROBLEM CHECKED ON COVERAGE STATUS WITHIN THE HOUR HE FINISHE THE PAPERWORK THE AUTH AND CAR WAS REPAIRED CHECKED ON COVERAGE STATUS WITHIN THE HOUR HE FINISHE THE PAPERWORK THE AUTH AND CAR WAS REPAIRED More
by KMAZMY
Employees Worked With
CHAD IN SERVICE
October 13, 2023
Been having issues with the car since day one. Took it into service very next day and was told the issue was resolved. Driving the car again same issue coming up. Spoke to general sales manager Ra Took it into service very next day and was told the issue was resolved. Driving the car again same issue coming up. Spoke to general sales manager Ray on 9/3/23 and service advisor. Ray said he would speak to general manager of the store and get back. 9/12/23 still haven’t a single word from anyone; Ray, service advisor, or general manager. I emailed Ray on 9/9/23 no response. More
by ABDULLAHDEEJAY9
Employees Worked With
October 13, 2023
James was great. Loved that atmosphere of this place. The area needs a sign that shows where the service department entrance is at Loved that atmosphere of this place. The area needs a sign that shows where the service department entrance is at More
by EDDIE.AVILA093
Employees Worked With
James
October 12, 2023
PETER YEE and MATTHEW WANG are awesome. Always smiling with uplifting personality. They communicate extremely well with their customers. Mercedes are lucky to have them as their service adv Always smiling with uplifting personality. They communicate extremely well with their customers. Mercedes are lucky to have them as their service advisors. They are the reasons why I continue to own and purchase Mercedes' vehicles. In addition, the service center here is clean and friendly. And to top it off they have new cars on display to make your wait time a bit more enjoyable. More
by AMG JT
Employees Worked With
Peter Yee, Matthew Wang
October 12, 2023
From appointment to service are very smooth, thank you very much and have a great day! very much and have a great day! More
by RICHARDCBMW745I
October 12, 2023
George k. Is very informative and patient with our car concerns. We’re so very happy to have such a knowledgeable service agent Thank you!!! Is very informative and patient with our car concerns. We’re so very happy to have such a knowledgeable service agent Thank you!!! More
by rpode20451
Employees Worked With
Rental car personnel & cashier. Excellent
