Mercedes-Benz of West Covina

I would recommend this service center with this caveat; If they assign Chad Darett as your service advisor, politely DECLINE. I don't know what this guy's problem is, but he won't return calls and didn't If they assign Chad Darett as your service advisor, politely DECLINE. I don't know what this guy's problem is, but he won't return calls and didn't even acknowledge my wife while having the vehicle serviced there due to a dealer mistake. He is also just overall rude and a disgrace as being one of the faces to the service department. We all work with people to one degree or another and when you're having a bad day, you leave it at home so you can be professional at work. More

The worst customer service I have encountered in many years. I purchased a $100k vehicle and it was all downhill from there. No return phone calls, transferred to voice mails, rude and dismissive manager years. I purchased a $100k vehicle and it was all downhill from there. No return phone calls, transferred to voice mails, rude and dismissive managers, little no follow up, brand new car had missing parts and equipment, I'm still awaiting responses and equipment 2 months after purchasing the car. They treated me and my concerns with a dismissive attitude. William, one of the managers, was rude and patronizing. NOT Mercedes customer service. Steer clear of this dealership More

Chad is my go to for both my Mercedes benz vehicles. 10 stars if I could 10 stars if I could More

Professional Good customer service from drive in to drive out Communication and feedback in a timely manner out Communication and feedback in a timely manner More

Tire weights were mounted on the outside. Wheel was scratched, and old weight adhesive was left on. The alignment was not good. Car now pulls to the right. Wheel was scratched, and old weight adhesive was left on. The alignment was not good. Car now pulls to the right. More

I like the service and the advisors are always pleasant and helpful my car is always taken care the coffee area is always stock either water drinks pastries and fruit. and helpful my car is always taken care the coffee area is always stock either water drinks pastries and fruit. More

Yours service advisor Rial is very friendly and helpful, your waiting area is clean, the service is good. your waiting area is clean, the service is good. More

The service center is very clean and modern, I appreciate the great coffee machines there for us as guests. I also appreciate George, very kind and professional and helped us out s great deal, as well as kee the great coffee machines there for us as guests. I also appreciate George, very kind and professional and helped us out s great deal, as well as keeping us updated on my car. A+ service!!! More

I purchased an $80k vehicle from West Covina Mercedes. During the negotiations they told me the car only came with one key fob and a key card and that I could program my phone as a key. I also purchased a During the negotiations they told me the car only came with one key fob and a key card and that I could program my phone as a key. I also purchased an extended warranty from them. When I picked up the car they had misplaced the key card and promised me they would mail it out on Monday. After going through all the paperwork I did not see any extended warranty information other than the amount I paid. The salesperson promised to email me all the warranty information asap. As of this writing the salesman is ignoring my calls and the dealership is giving me the runaround. No key card, no warranty paperwork. I also learned the car came from the factory with two key fobs and you need both key fobs to program your phone as a key. The dealership refuses to address this lie during our negotiations. Lie, misrepresentation, ignoring communication, theft of property. Do not visit or use this dealership! More

All too often, I leave the service center only to have an engine light come on. The multi point inspection does not seem to pick up the problem while it is being serviced. On multiple occasions, I have had t engine light come on. The multi point inspection does not seem to pick up the problem while it is being serviced. On multiple occasions, I have had to return my car for further work. Most recently, I left the service center a third time, only to find that the battery light came on. I had to replace the battery. How was this not detected using your multipoint system. I will not be returning to envision Mercedes-Benz COVINA, anytime soon. I cannot recommend the service done. More