I have been to Mercedes-Benz of Westminster each time our Benz required a Service. Their Customer Service is outstanding! I found them to be very warm, sincere, and friendly. An especially important point at this last visit is that the Service Advisor I worked with, Scott, is always so attentive to listening to all of my concerns about our Benz, and answering all of my questions. Scott and the Dealership know how very special this Crossover is to us.
We have found their quality of work to be exceptional. We have never had an issue with purchasing the exact parts that we wished to use to replace worn out ones - even if it meant buying the parts elsewhere and bringing or shipping it to them. Consistent, exceptional, attention to detail service work each and every visit.
They are amazingly warm and friendly. Each and every visit I feel like Royalty. They have a way of making you feel right at home and comfortable. By the way, their lounge is awesome. Free snacks, drinks, other snacks/drinks you can purchase if you like, super comfortable chairs, TV's - I am referring to multiple TV monitors - you can watch regular TV or "Benz TV" - watch your car being worked on. Fascinating to watch them go to work. They get right down to business. Each time I am there and need to wait in the lounge, I am surprised when they come to get me, that it is already time to pick up our Dash (R-500). We have found the entire staff there to be very warm and friendly. Sales and other staff saying hello to me with big smiles even though I'm there for the Service Department and not sales.
Each time I have needed a loaner vehicle to drive one has been waiting for me. Beautiful vehicles to drive. Very clean, running perfect. They have a fleet of SUV's and Sedans. I've driven both, very nice. Very fair Rental Agreement. Simply take care of the car, respect their no smoking/no pet policy, and gas up if needed upon return. No hassles.
Our overall experience? Seamless. Perfect Service. They will keep you apprised of your particular needs for your vehicle. They are super about doing no un-authorized work. Absolutely no worries there. If there are things in need of repair but one doesn't want to address then yet they simply make suggestions about what should be watched and addressed in the future.
Their pricing is very fair. We have looked around at some of the other options out there for us, other mechanic shops which specialize in Mercedes Benz repairs and have found Mercedes Benz of Westminster to be very competitive and fair price-wise. We also have the peace of mind that the Dealership uses genuine Mercedes Benz parts.
All in all each experience with them has been amazing. I couldn't ask for better service.