Mercedes-Benz of the Woodlands - Service Center

Service has always been efficient. Overall pleasant experience with a nice waiting area. No pressure on ad on items to the service and the car is returned exceptionally clean. . experience with a nice waiting area. No pressure on ad on items to the service and the car is returned exceptionally clean. . More

-Excellent customer service-Always on time-Friendly -Excellent customer service -Always on time -Friendly staff at the reception of the vehicle as well as inside the facilities. -Great experience at -Excellent customer service -Always on time -Friendly staff at the reception of the vehicle as well as inside the facilities. -Great experience at the Woodlands facility More

Outstanding service. Brought our '19 GLC 300 4matic in for standard B (30K) service. On check in I expressed concern with the rear suspension (performance and and noise not to "spec"). The service mgr t for standard B (30K) service. On check in I expressed concern with the rear suspension (performance and and noise not to "spec"). The service mgr test drove the vehicle, put it on the chassis test stand and confirmed the issue. Both rear shocks and mounting hardware were replaced under warranty. Our service advisor Liz kept us appraised of the findings and the status of the repair work. The service technician test drove the vehicle again after the work was completed to ensure this resolved both the performance and noise issues. The car was returned washed and cleaned. Car feels great now. Thanks MBOTW for addressing this issue promptly and professionally. More

MBOTW is one of the best dealerships around. They are true masters of customer service and make you feel welcomed. I’m proud to own a Mercedes because MBOTW makes me feel part of their family. true masters of customer service and make you feel welcomed. I’m proud to own a Mercedes because MBOTW makes me feel part of their family. More

Liz was very helpful. She is also very knowledgeable and has a great attitude. All the employees I interacted with were very professional. Very satisfied. has a great attitude. All the employees I interacted with were very professional. Very satisfied. More

The service department provides prompt and quality service. I called in the morning with an emergent tire issue and my appointment was scheduled for the next hour. service. I called in the morning with an emergent tire issue and my appointment was scheduled for the next hour. More

Mike was very professional. Did not rush me if I had a question. All service was done to Mercedes standard, which is still very high and the car runs great as a result. This is a great dealership and I question. All service was done to Mercedes standard, which is still very high and the car runs great as a result. This is a great dealership and I always enjoy coming here, except my car runs well so it is usually an annual trip. More

Service for my MBZ E300 was excellent - competent, polite, and engaging staff were superb. However, I was a little "put off" when asked to post a credit card to cover possible gas, tolls charges for m polite, and engaging staff were superb. However, I was a little "put off" when asked to post a credit card to cover possible gas, tolls charges for my loaner vehicle (this was the first time at this dealership since I purchased the car in 2017). We have two other vehicles (Audi, VW) where we are not asked to do this - in fact, the service center for Audi delivers the loaner vehicle to our home, picks up our vehicle, completes the service, returns our car and picks up the loaner at our home; we are never charged for gas or tolls. This kind of thing makes a difference as we consider our next vehicle purchase. More

Richard did a great job! He got me in, into a loaner car, and had my vehicle serviced. He contacted me promptly when completed, excellent! car, and had my vehicle serviced. He contacted me promptly when completed, excellent! More

This dealership has serviced several of our vehicles over the years with great success! Mike Lange is our Service Advisor and is always at the top of his game! the years with great success! Mike Lange is our Service Advisor and is always at the top of his game! More