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Mercedes-Benz of the Woodlands - Service Center

4.9

116 Lifetime Service Reviews

16917 Interstate 45 South, The Woodlands, Texas 77385

116 Reviews of Mercedes-Benz of the Woodlands - Service Center

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October 12, 2017

"Another great service experience!"

- pjw1967

I had a couple of tricky issues with my '14 GL450 purchased as a CPO from MB of the Woodlands. Mark Escobar knew exactly what to tell the tech team so that they knew what to look for. Enjoyed riding in a '17 GLE loaner while the techs worked on the car. I got it back with everything fixed. Couldn't be happier! Thanks!

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Recommend Dealer
Yes
Employees Worked With
Mark Escobar
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
September 24, 2017

"AVOID! Liars and incompetent."

- GLK250tll

I originally Gave the Service Department 5 stars but had to update my review after the completion of my service. Original Review: Service Center was great! Donald Hutchins was my Service Advisor and he calmed me down from the stress of an emergency repair, found me a loaner vehicle, and kept me updated on my repairs. I recommend asking for Donald Hutchins. Updated: My car was in the service department for a week, for an AdBlue light where 6 of those days were "spent trying to clear the code". I was flat out lied to by Service Advisor Richard at pick up when he told me me my front license plate was added on like I had requested. Obviously as soon as I went to the car I could tell that was a lie. I was told my Service Advisor did not even put the request in. I was also told a driver side blind spot was resolved with an update and cleaning of sensors but my paperwork says that work was not performed and Richard could not answer my questions on what was done. They also drove my car 120 miles (!) and didn't bother to refill the tank to the level I brought it in at. When there are ample services centers to choose from, I am appalled that a Service Advisor would make such obvious lies. I recommend finding another Service Center.

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Recommend Dealer
No
Employees Worked With
Richard Metodiev
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Sep 29, 2017 -

Mercedes-Benz of the Woodlands responded

We deeply apologize for the overall experience at our location and would like to discuss your concerns and try to come to a fair resolution. Please reach out to Anthony Walding - Service Manager at your convenience. 844-672-4135 or email awalding@mbotw.com

September 18, 2017

"Worst experience ever!"

- Luisajohana22

Luisa Arias 5 reviews a month ago Not happy at all first of all one of the service him advisor gave my formation to an ex of mine because they are friends, he texted him letting him know that I was there and I don't know what other information was given! I spoke with the GM and I received a phone call from him and he said he was going to do an investigation and call me back, well he never called me back and I and up finding out who was the employee who shared my information by myself! What a shame that a service advisor broke the companies customer privacy rights by sharing my info to an outsider. On top of this I picked up my car and they didn't even put a sticker on when I my next oil change will be etc. I'm very dissatisfied and disappointed with their lack of service, communication and professionalism.

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Recommend Dealer
No
Employees Worked With
Richard Metodiev
3.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
June 30, 2017

"What you expect from MB ..."

- ARD

Have been to several MB dealerships and the service / atmosphere is exactly what you expect ... reinforces one of the reasons you buy MB in the first place

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Recommend Dealer
Yes
Employees Worked With
Mark Escobar
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jul 01, 2017 -

Mercedes-Benz of the Woodlands responded

Thanks for your business! We're proud to have you as a customer!

June 28, 2017

"Best Mercedes dealer in the world."

- CPA

Liz has alway taken care of my cars.It's nice to be able to trust the person in service area & I trust Mark who works on the cars.Woodlands Mercedes is a very special place.It's always a pleasure to do business with the best Mercedes dealer in the world.

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Recommend Dealer
Yes
Employees Worked With
Liz Rincon
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jul 01, 2017 -

Mercedes-Benz of the Woodlands responded

Thanks for your business! We're proud to have you as a customer!

June 23, 2017

"Liz is the best"

- Raelene McGinley

I adore Liz, she is up front and honest, doesn't try to up sell me every time I bring my car in for service, she is always professional and very helpful.

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Recommend Dealer
Yes
Employees Worked With
Liz Rincon
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jul 01, 2017 -

Mercedes-Benz of the Woodlands responded

We appreciate your business!

June 22, 2017

"good service"

- biglew

everything was done as promised,with confidence in the quality to maintain my 550 in great condition. I will always bring my s550 here for anything.

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Recommend Dealer
Yes
Employees Worked With
Mike Lange
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jun 23, 2017 -

Mercedes-Benz of the Woodlands responded

Thanks for your business and review! Have a great week!

June 20, 2017

"Service Advisor Liz Rincon is a superstar!"

- Cwallace15

Liz provided service on my wife's E350 at the 100K mileage stage. Service was super with car driving like new. Service was quick and easy with a lower cost than we had expected. Liz managed the service and payment in her usual calm and confident manner. Thanks Liz!

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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Liz Rincon
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jun 23, 2017 -

Mercedes-Benz of the Woodlands responded

Thanks for your business and review! Have a great week!

May 25, 2017

"Awesome!"

- Kim

The reason for my visit was for my 10,000 mile check up! From the moment I drove up every single person I dealt with was very friendly and professional! It was a great experience and the snack bar is definitely a plus ;)

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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Richard Metodiev
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
May 26, 2017 -

Mercedes-Benz of the Woodlands responded

Thanks Kim! We're honored to serve you!

May 16, 2017

"excellent experience so far"

- Lease

Went in for service of my E350 and left with my 1st leased car, having traded in my old car. Mark, Nelson Paula and Erica were great! Friendly, supportive and helped me through the process

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Customer Service
Quality of Work
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Recommend Dealer
Yes
Employees Worked With
Nelson Sioson
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Mark Escobar
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Paula Alpha
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Erica in delivery
May 17, 2017 -

Mercedes-Benz of the Woodlands responded

Thank you! We're happy to have you as a customer!

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