Mercedes-Benz of the Woodlands - Service Center

Truly outstanding I have been a Mercedes owner for for 12 years I am driving my third Mercedes, the first that I bought at the Woodlands dealership, by the way if your I have been a Mercedes owner for for 12 years I am driving my third Mercedes, the first that I bought at the Woodlands dealership, by the way if your looking to buy a car Jaclyn my sales person is in a class all by herself, I am sure they have other outstanding sales people there as everyone has been so helpful but she is tops in my book. Everything has been easy, fair and accurate, what more can you ask for in what most would consider unpleasant necessities ( buying and servicing a car). I followed my service representative Richard, from the dealership I use to do business with when he left the place just wasn't the same and I was a customer there for almost 10 years. I guess what I love most about Richard is he always goes the extra mile, keeping me informed throughout the service process he is very knowledgeable about all the different types of vehicles and gives me good advice on servicing. as an example I brought my wife's C.L.K. 350 in for a window washer issue and he suggested I get the front brakes replaced as they were about to go into the warning light notice he knew I would just be back there in a week or so and was respectful of my time, because I trust him unquestionably and he knows my lifestyle I appreciated him thinking that why should I have to just be back there soon. I can go on and on, but I have to get back to work. A very satisfied customer, Joe Natoli More

Liz Rincon is always outstanding ... Experience is great there so smooth and professional. I will have another mb just to enjoy that dealership and their attention.... It is really differ Experience is great there so smooth and professional. I will have another mb just to enjoy that dealership and their attention.... It is really different . More

excellent service in a timely manner. Reservations insure prompt attention to your auto. Very good service performed while I waited. Loaner available for extended services. Good location f Reservations insure prompt attention to your auto. Very good service performed while I waited. Loaner available for extended services. Good location for me coming from north of Houston. More

Great Experience I've been waiting for The Woodlands to have a Benz dealership and I can say it's been worth the wait. It is by far one of the most beautiful and court I've been waiting for The Woodlands to have a Benz dealership and I can say it's been worth the wait. It is by far one of the most beautiful and courteous Benz service I have had pleasure to deal with. Beats the pants off Mercedes-north as they have only declined in true customer service!!! At the Woodlands location attendants were very eager to help check you in. My service advisor Richard Metodiev, was very attentive to my needs and answered all of my questions. He made the move into my loaner car simple and easy. I'm very happy to have him as my advisor and feel has the best interest of his clients. I give the experience a all around A+ More

the best service experience I would like to recognize Mike Lange for the outstanding service he provided to us on our first visit to this dealership, not only he was ready for u I would like to recognize Mike Lange for the outstanding service he provided to us on our first visit to this dealership, not only he was ready for us but time the time to give us a tour of the facility and introduce us to some of the personnel. the repair service was prompt, complete and all the items were repaired and explained to us, he also follow up a few days later to insure that all was well and to tell us that a part had arrived foe us to pick up. More

Warranty Work The fuel pump on my 2012 SLK 250 went out and I dropped in without an appointment. They pulled the code and discovered that it was the fuel pump, tol The fuel pump on my 2012 SLK 250 went out and I dropped in without an appointment. They pulled the code and discovered that it was the fuel pump, told me it was still under factory warranty and gave me a loaner car, all within a short time frame. I worked with Liz who provided excellent service and communicated clearly and concisely. I have used this dealership in the past when the work was not warranty work and while I can say it is not the cheapest, cheapest is not always the best. I guess you buy a "luxury" vehicle you had better be willing to pay for the service. I do not think the service costs here are any higher than any other dealership but the customer service is much better than other dealerships. They are never pushy here and always provide over the top service. I am never afraid to drop in for service or have them look at my vehicle. More

Mike Lange always delivers Have been operating multiple Mercedes vehicles for almost 20 years, and have been dealing with Mike Lange for probably the last 10 years. Actually, w Have been operating multiple Mercedes vehicles for almost 20 years, and have been dealing with Mike Lange for probably the last 10 years. Actually, we followed him to Mercedes Benz of The Woodlands from prior dealership. He has always been professional, kind, considerate and provides exceptional service - and is a credit to your brand. Knowing we will be dealing with Mike for service issues makes it much easier to consider purchasing another Mercedes produce in the future. Thank you for everything. More

Prompt, professional service At the 50,000 mile maintenance service all issues were handled promptly and professionally and recommendations were made regarding additional items. At the 50,000 mile maintenance service all issues were handled promptly and professionally and recommendations were made regarding additional items. A loaner vehicle made the visit very convenient and minimized time spent. More

Mike Lange provided me with great service on short notice. I had to make a trip out of town and my car was indicating to me I needed the next A service. It was i provided me with great service on short notice. I had to make a trip out of town and my car was indicating to me I needed the next A service. It was in the afternoon and he could have easily said no but he didn't. Got the service done and enjoyed the surrounding of the great new dealership customer area and had a great experience. Even got to check out the new models. More

Service review I have used this dealership on 3 occasions now for service. The first visit was for routine maintenance, and the service was great. The second time, I have used this dealership on 3 occasions now for service. The first visit was for routine maintenance, and the service was great. The second time, my 'check engine' light was on. I was able to take my car in on a Saturday morning and it was ready by Monday afternoon. They also arranged for me to have a loaner car which was very convenient. Today, I took my car in for a tire rotation. The service was done in less than an hour with a car wash to finish off the service. My service advisor has been Mark Escobar every time, and he is the best!! He is so informative about anything I ask about and he's always a pleasure to work with. This dealership is the best I have ever had experience with. It's very comfortable and clean. I will continue to use this dealership for all of my vehicle's service and for future purchases. More