Merchants Auto

Repeat customer We recently bought a 2015 Ford Escape and Chris K did an impressive job guiding us through the car buying process at Merchants. He was very professio We recently bought a 2015 Ford Escape and Chris K did an impressive job guiding us through the car buying process at Merchants. He was very professional and went the extra mile to make us feel comfortable. Mostly Chris listened to what we had to say and never took our opinions personally. Gordon handled the finance and presented us with options to make the warrantees we desired affordable and took care of the final paperwork quickly! We were introduced to John Manning who scheduled our first oil change when it was convenient for us and made sure we had all the info needed if we ever have to visit service. This is our second time purchasing from Merchants and as long as they have the vehicle we're looking, we'll go back again and again. More

Needed a quality vehicle Very friendly service and proffessinal experience. Went in at 1pm test drove my 2012 Honda got approved and left at 3 and picked it up in the am with Very friendly service and proffessinal experience. Went in at 1pm test drove my 2012 Honda got approved and left at 3 and picked it up in the am with a gas slip. Overall best dealership I have ever purchased from! More

Very Satisfied! I had a good experience with Merchants. Rich Interrante was personable from the start, greeted us at the door, and made us feel welcome. The dealershi I had a good experience with Merchants. Rich Interrante was personable from the start, greeted us at the door, and made us feel welcome. The dealership was clean and friendly, and we enjoyed the beautiful aquarium and popcorn cart. Rich was knowledgeable, friendly, and helpful fron the moment we walked in the door. We were in and out in under 3 hours, and picked our car up 4 days later. There were a few small things I noticed, after getting home, that I wasn't thrilled about, but nothing major. Rich was a pleasure to work with, and I would highly recommend Merchants. The free state inspection every year, and complimentary car washes are a bonus. More

The utimate used auto buying experience. Lisa Petrucelli and Eric Campbell provided us a no pressure, professional used car buying experience. With their large inventory, they assessed our n Lisa Petrucelli and Eric Campbell provided us a no pressure, professional used car buying experience. With their large inventory, they assessed our needs and provided us with several vehicles for our evaluation. After driving our vehicle choice for a few days, we found unforeseen issues that needed corrective action. The Service Department quickly determined that the vehicle needed additional work and contacted the Sales Department. We were at that time offered the option to exchange that vehicle for another on the lot. Lisa quickly found two others for us to inspect, and without any hassle arranged for our second choice, completely satisfying us as customers. We are extremely pleased with our new vehicle. It is exactly what we were looking for. More

Great buying experience Rodney was nothing short of Amazing! Zero pressure, texted info....very convenient! Will recommend him to all my friends and family! Thanks again! Lo Rodney was nothing short of Amazing! Zero pressure, texted info....very convenient! Will recommend him to all my friends and family! Thanks again! Love the Jeep! More

Got me into a good car The folks at Merchants worked with me to get me into a low mileage quality vehicle. It took a few test drives to get the car I wanted in my price ran The folks at Merchants worked with me to get me into a low mileage quality vehicle. It took a few test drives to get the car I wanted in my price range, but Rodney was more than accommodating More

Will not go anywhere else I truly have never had an easier experience buying a car then when I went to merchants. I dealt with Rodney and he went ABOVE AND BEYOND when no other I truly have never had an easier experience buying a car then when I went to merchants. I dealt with Rodney and he went ABOVE AND BEYOND when no other dealership would for me, even as far as to delivering my new car to my home personally. Everyone I spoke to was very friendly and made me feel very comfortable. Thank you Merchants! You've earned a customer for life! More

Great service, Super friendly,Felt relaxed Ryan Gendron and Steve Coimbria went above and beyond the call of duty to make a deal happen! Bad credit and they worked a deal that i could afford a Ryan Gendron and Steve Coimbria went above and beyond the call of duty to make a deal happen! Bad credit and they worked a deal that i could afford and i got agood ride. More

customer service A+ my salesman Joe Hodgson is an outstanding salesperson, I have dealt with Joe in the past many time at different car dealerships that he work at, so wh my salesman Joe Hodgson is an outstanding salesperson, I have dealt with Joe in the past many time at different car dealerships that he work at, so when I needed a used car I thought of Joe first. as usual Joe got the job done. I looked down at used car dealerships and only came to Merchant because of Joe. " I TRUST HIM" ! But as the process went on purchasing my car Steve (sorry forgot last name) financial manger that set up my loan was awesome as well. I bought my car on Friday and pick it up on Saturday, but on Sunday when I plugged in my radar machine the plate came out and had no power to that out let. I drove down to the dealership ASAP but Joe was off and the sales staff that was working was helpful in directing to the service depart. Within an half hour my car was fix and I was on my way. the service tech that was on duty93/13/16) made me feel important and focus only on my problem like Joe has done for me in the past. This is not my ideal car I wanted but Joe new what I need it for and new my budget and got me into a vehicle to meet my needs. Hats off to all at Merchants you changed my out look at used car dealerships and look forward to doing business with you in the future Sincerely your new customer Kevin Briand More

Hands down best dealership I've ever dealt with. I literally had lost hope in my car search due to no credit, new residence and new job all things working against me and every car dealer I visited we I literally had lost hope in my car search due to no credit, new residence and new job all things working against me and every car dealer I visited were not even in the slightest bit interested in helping. I go to merchants to meet with Scott one of their managers and right from the start was very professional not pushy and HONEST not salesman xxxxxxxxx tactics. He found out I was a disabled veteran not only thanked me for my service but assured me they would do everything in there power to help me out and that was nothing short of the truth. He turned me over to one of his salesman Ryan Gendron who in all my years of dealing with car salesman he is by far the best. He was calm not over the top, extremely personable well beyond the call of duty and everything he promised happened. We went back and forth with finding a lender and a suitable program but he had me approved and car shopping in no time! We shared stories of different places we had traveled he showed me pictures of his daughter and most of all genuinely cared about my situation and find me a car! Long story short I go in thinking they will turn me down to the next day buying a 2015 Chrysler 200! I can't stress enough the dedication and professionalism of this dealership and their employees I will never shop anywhere else ever again and would highly recommend this place to anyone with any credit situation they will truly do everything they can to make something for your needs and budget not just trying to make a quick sale for the commission! I can't thank merchants auto enough for giving me this opportunity to re build my credit while driving in my style! More