Dealer Reviews

Find the best dealership for you.

Service Reviews

Find good folks to fix your car.

Cars for Sale

Find the right car for you.

Back

Merchants Automotive Group - Service Center

Hooksett, NH

4.6
55 Reviews

55 Reviews of Merchants Automotive Group - Service Center

Sort by
August 06, 2021

"Service department was outstanding. Solved three big..."

- mlemery1225

Service department was outstanding. Solved three big problems, no delay no excuses. Nice people up front and competent people out back. Thanks to them I was back on the road as promised.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Sep 17, 2021 -

Merchants Auto responded

Thank you for your review! We are happy to hear that we were able to provide you with outstanding service and hope to work with you again in the future!

July 04, 2021

"Courtney Caisse provides excellent customer service! She..."

- plm

Courtney Caisse provides excellent customer service! She was helpful and explained everything clearly. My only negative about Merchants is that often they are more expensive than other places.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Courtney Caisse
Jul 07, 2021 -

Merchants Auto responded

Thank you for your review!

December 27, 2020

"The service department did an oil change on my vehicle it..."

- Keith

The service department did an oil change on my vehicle it was the first oil change my vehicle was only 4 months old after the oil change a custom customer of mine I said hey keep your car is leaking oil so I brought it back to Merchants and they said that there was a cracked oil filter housing and they were going to charge me $500 to fix it this was their problem the mechanic cracked it when he did the oil change he either cross-threaded the cap or he over tighten the cap which caused it to crack because of the cold weather instead of them saying this is my fault we will fix it they charged me $500 to get my car back do not go to Merchants for your service.. THERE SERVICE MECHANICS ARE.LIERS AND DON'T FESS UP TO THERE MISTAKES DON'T USE THEM

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Dec 28, 2020 -

Merchants Auto responded

We are sorry to hear that you are still dissatisfied with the decision we made to absorb $950.00 of the bill when this repair was made. As we stated at that time the failed part was not covered by your extended warranty but we decided to only charge you the amount you would have paid (your deductible) as if it were a covered component. Given that the total of the repairs came to $1150.00 we did absorb the remaining $950.00 as goodwill and only charged you $200.00. We haven't been in business since 1962 by not being honest and up front with our customers. Regretfully there are times when parts fail due to no fault of the owner or the repair facility. This was one of those cases, but we felt it was appropriate to offer goodwill to you. I am sorry that you feel the way you do and hope you know that we do appreciate your business.

Dec 29, 2020 -

Keith responded

My vehicle was 3 months old at the time.of the oil.change.and u guys are the ONLY MECHANICS to ever touch the vehicle....It is funny how the part failed when your mechanic did the oil change...you guys covered the parts in good will because u know it was.your fault amd you just did not want to confess up to it when i found it was leaking...it was leaking the same day i left your service area i just did not nptice.it untill.a customer of mine told me i was.leaking oil in there driveway which is another issue...this was a mechanic error and u guys wont fess up to it...u have lost my business and i hope others will see this and know to check there vehicles that are serviced at.your dealership...my car was not leaking oil.untill u guys touched it amd its funny how.its leaking from a part that u guys touched...if.its a seperate part great i wpuld.understand but STOP TRYING TO COVER UP YOUR MISTAKE...u guys payed out of.good will because its.your fault...ooooo and its a car that was 3 months old and u guys are the 1st ones to ever touch the vehicle..

March 29, 2020

"Another 5 Star Review"

- MFLonster

I had another great experience with Merchants Service Center, this time dealing with Mike DiPetrillo. We had a front end issue with our Hyundai Santa Fe and brought it in for diagnostic. They were able to give me numerous discounts and complete the car the same day. I appreciate their craftsmanship and know that when they tell me certain work needs to be done, it really needs to be done. Aside from Merchants, I don't have a car service center that I can trust.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Other Employees : Mike Dipetrillo
March 11, 2020

"Went in for an inspection, asked if they could try to..."

- Adesrosiers15

Went in for an inspection, asked if they could try to make it quick so I could pick up my daughter and they were able to accommodate my request in a friendly manner.

Read More
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Other Employees : Zach st. Pierre
March 08, 2020

"Great Experience Every Time"

- MFLonster

We bought our Hyundai Santa Fe here and have it serviced. We like it so much that we have not started having our Subaru serviced here even though we didn't purchase at Merchants. Everyone I deal with is excellent, including my main man, Edward Wheaton.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Edward Wheaton
March 07, 2020

"Excellent work and knowledgeable service rep!"

- Jakespeech

Ed Wheaton performed above and beyond with his thorough explanation of what was and was not needed for my car. In addition, he was polite and made efforts to assure I was accommodated while my car was being serviced. Hats off to the service technicians, as most importantly I trust the work that they do. Lastly, please continue the "shuttle" service for local area drop-offs. This is a major help for those of us who would rather be home getting things done rather than sitting in a waiting room.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
March 01, 2020

"Best service affordable service"

- subadoo

I have been coming here for several years as you get a lot of great service for the price. Edward Wheaton has the best customer service attitude - VERY helpful, knowledgeable, accommodating, and friendly.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Edward Wheaton
February 28, 2020

"Stopped in at Merchants Service Center for routine..."

- BLangton

Stopped in at Merchants Service Center for routine maintenance and had a great customer service experience I will definitely come back for future services here! Great Job!

Read More
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Zack St. Pierre
February 28, 2020

"Our service consultant Zack was very knowledgeable and..."

- Steve

Our service consultant Zack was very knowledgeable and helpful. Will definitely come back when needed. Thanks for the great service experience and for fixing our vehicle

Read More
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Other Employees : Zack St Pierre
1
...
1 - 10 of 55 results