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Merchants Auto

Hooksett, NH

4.5
2,063 Reviews
Merchants Auto is the largest pre-owned dealership in New Hampshire! Being part of Merchants Fleet, one of the largest fleet leasing companies in the US, we have access to nearly 150k vehicles previously owned by Merchants Fleet. We know the full maintenance history from day one, many of the vehicles are less than 3 years old and have fewer than 60k miles. Low prices, an in-house finance company, a full lot of inventory, paired with our 7-day moneyback guarantee allows us to provide you with a full spectrum, hassle free shopping experience.
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1278 Hooksett Rd

Hooksett, NH

03106

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Showing 2,063 reviews

February 16, 2016

Very satisfied customer This is our 3rd vehicle purchase from Merchants. You will receive a vehicle that is very dependable, with out having to worry about major repair bill More

by arielle2015
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Coimbria, Jim Smith
Feb 19, 2016 -

Merchants Auto responded

"This is our 3rd vehicle purchase from Merchants. You will receive a vehicle that is very dependable, with out having to worry about major repair bills. Jim Smith is a highly professional salesman with no pressure" Thank you for your continued patronage we appreciate you. Scott Rienert Internet Manager 1-800-288-6999-

February 16, 2016

Great dealership What looking at a couple other dealerships before coming here used to getting the runaround and all the hassle very much enjoyed merchants and how the More

by Coolguyken76
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Chartrand
Feb 19, 2016 -

Merchants Auto responded

thank you for sharing we appreciate the kind words. remember to visit us for free car washes and your 1 free inspection each year. Scott Rienert Internet Manager 1-800-288-6999

February 14, 2016

Buying my first car Rodney was very help full never did this befor .rodney was very kind and ask what we wanted in vehicle and price i would different recmand you guys to More

by Coriths66
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rodney Mathews
Feb 19, 2016 -

Merchants Auto responded

"rodney was very kind and ask what we wanted in vehicle " thank you for sharing we appreciate you ! visit us for freec ar wahses soon when our new car wash opens. Scott Rienert Internet Manager 1-800-288-6999

February 13, 2016

Amazing & Positive Experience! Rudy, Gordon & Scott were amazing people to work with. Found a beautiful used car (right price & mileage) after being rear ended as total loss. Tiff More

by IM2Psyched
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gordon Lewis, Rudy Makara
Feb 13, 2016 -

Merchants Auto responded

it was all our pleasure congratualtions, Scott Rienert Internet Manager 1-800-288-6999

February 11, 2016

Wonderful Experience Lisa was more than willing to dig deeper and take us on a few different test drives before we chose what we wanted. Friendly and understanding! More

by L&R L
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Petrucelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Coimbria
Feb 12, 2016 -

Merchants Auto responded

"Lisa was more than willing to dig deeper and take us on a few different test drives before we chose what we wanted. Friendly and understanding!" Lisa is one of the best. We appreciate your business . visit us for free car washes Scott Rienert Internet Manager 1-800-288-6999

February 11, 2016

Our visit to Merchants Auto on February 11, 2016 Awesome experience with knowledgeable and polite professionals. Will recommend Merchants Auto to anyone in the market for a vehicle. I wish there were More

by NJR
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gordon Lewis, John Manning, Rodney Mathews
Feb 12, 2016 -

Merchants Auto responded

'Awesome experience with knowledgeable and polite professionals." Thank you for taking the time to share your experience we appreciate you and visit us at the end of February for free car washes , Scott Rienert Internet Manager 1-800-288-6999

February 11, 2016

Awesome Harold was amazing. Never have we ever had a salesman that was so great!!! Always available for questions. Was right on top of everything. Will come b More

by Author
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Harold Davis
Feb 12, 2016 -

Merchants Auto responded

"Harold was amazing " thank you for taking your time to do this review . We do appreciate you and visit us for free car washes at the end of february. Scott Rienert Internet Manager 1-800-288-6999

Feb 13, 2016 -

Author responded

Will actually have to update this. The car we bought was not even cleaned even though having it for 3 days. The air intake is broken so couldn't be hooked up yet supposedly looked into this cat. Trunk doesn't open and today after having car for 48 hours check engine light came on.. Let's just say service department is a failure and I hope they fix these issues on Monday.

February 10, 2016

Great experience! Not like our past car buying experiences at all, which were very stressful and because we don't have perfect credit we were always made to feel awful. More

by JanetandBob
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Hodgson
Feb 11, 2016 -

Merchants Auto responded

"Not like our past car buying experiences at all, which were very stressful and because we don't have perfect credit we were always made to feel awful. At Merchants, Joe Hodgson made us feel so comfortable and I felt that he was really working for us. It was like working with someone we had hired to help us with " thank you for sharing . We appreciate you . visit us for free car washes at the end of febraury . Scott Rienert Internet Manager 1-800-288-6999

February 07, 2016

Great besides the security at the front door! Went in to buy a car. Once I got thru security (5 sales guys at the front door) I was greeted properly buy an old time sales man rich. He was great an More

by uwishzr22
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Coimbria, Rich Interrante
Feb 10, 2016 -

Merchants Auto responded

First of all we apologize for the extra security. With the elections and all the famous presidents around we wanted to beef it up. (just kidding) Thank you for sharing enjoy your vehicle and visit us soon for free car washes at the end of february Scott Rienert Internet Manager 1-800-288-6999

February 07, 2016

No deal offer The dealer did not go over my deal with me. Never gave me details of what I was getting for my car, I was offered $500 when I checked on line but whe More

by ceal50
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lisa Petrucelli
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Coimbria
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