Merchants Auto

Exelent Customer service Grate customer service. Lisa took the time to work with me and my wife to find the perfect car for our budget. She went an extra mile and help us. W Grate customer service. Lisa took the time to work with me and my wife to find the perfect car for our budget. She went an extra mile and help us. When we went to pick up the car lisa wasn't there and Andre help us . Thanks guys for the time and good job. More

Excellent, professional salesmen I bought my 2014 Subaru Forester over here. Both the Sales Mgr (Marcus) and the salesman that I dealt with (Mike Amburg) gave me the time I needed i I bought my 2014 Subaru Forester over here. Both the Sales Mgr (Marcus) and the salesman that I dealt with (Mike Amburg) gave me the time I needed in evaluating the car and its performance. There was no pressure from the staff. After I decided to purchase the car, they made sure that the ensuing process was as pain free as possible. Once I returned home with the car, I noticed some scratches on it. I called and they made an appointment with the service dept to have it repainted. They also gave me a loaner to drive in the meantime. I found them to be very fair priced and very knowledgeable about the auto. They also throw in a free oil change and free inspection (an additional one other than the inspection when I first purchased it). . More

Excellent customer Service! They don't pressure you to buy a car, they treat you like family! Wish they had a dealership in the West Lebanon area! I would recommend Merchants to They don't pressure you to buy a car, they treat you like family! Wish they had a dealership in the West Lebanon area! I would recommend Merchants to everyone! I have bought a lot of cars in my lifetime, this has to be the first time I sat there really relaxed! No pressure and everyone treated you like family! More

Andre Liqui Merchants auto is not only a great place to purchase your next vehicle but the variety is massive. If you do visit merchants to purchase your vehicle Merchants auto is not only a great place to purchase your next vehicle but the variety is massive. If you do visit merchants to purchase your vehicle ask for Andre Liqui. He has always treated me and my wife with respect and made our car buying experience great. We just recently purchased our 3rd car from Merchants and most likely will purchase our next. More

excellent customer service Went in today for "shopping" and ended up buying a car. And not because I was pressured to buy today, there was a great selection to choose from and Went in today for "shopping" and ended up buying a car. And not because I was pressured to buy today, there was a great selection to choose from and I had the time to complete the entire process which didn't take long at all. All my questions were answered and I was happy with the trade-in allowance. Never felt pressured, and felt like a valuable customer the WHOLE TIME. More

Small Feel Expereince at a Big Dealership I hate car shopping, and I hate sales men. That being said, my experience at Merchants Auto was fantastic. My fiance and I recently bought another veh I hate car shopping, and I hate sales men. That being said, my experience at Merchants Auto was fantastic. My fiance and I recently bought another vehicle for him at a smaller dealership that was very down to earth and comfortable; Merchants gave us that same feeling with the huge selection they had. We walked in wanting to sit in a lot different vehicles, and Rudy walked us through every car we wanted, and then some without any hint of rushing. We told him up front what we were looking for, and he didn't try to push us past our limits like other places we had been. We worked directly with a couple of other people in many different departments, and while their names escape me at the moment, they were all friendly, helpful, and made the overall process painless. We drove off the lot some hours later hardly feeling like we hadn't spent nearly so much time there. There was never more than a couple of minutes at any one time that we weren't doing something engaging to move the process along. I have personal experience with purchasing vehicles at 4 different dealerships over the last 5 years or so, and this experience far exceeded my expectations. Other, larger dealerships that offer great rewards and kick backs feel like big dealerships and try to be personable, but often fail. Merchants did not! We will be back to use their Service Department, and next time we are in the market for another vehicle. More

experience It was a good experience from Joe who reviewed vehicles with us in the lot, to Rich who helped us with purchase. Other staff helpful. It was a good experience from Joe who reviewed vehicles with us in the lot, to Rich who helped us with purchase. Other staff helpful. More

Great experience Had no credit and a dying trade in. Ryan was awesome and worked w me until we found something that fit my family and my budget. And he stayed hours af Had no credit and a dying trade in. Ryan was awesome and worked w me until we found something that fit my family and my budget. And he stayed hours after close just to finish up w us and even helped clean out my old car. Highly recommended More

Fantastic Experience From the moment we talked to Rich on the phone to the moment we drove off the lot, we felt like he really was for helping us buy a car. Unfortunately, From the moment we talked to Rich on the phone to the moment we drove off the lot, we felt like he really was for helping us buy a car. Unfortunately, we didn't qualify for the advertised deals you always hear on the radio, but we are confident Rich and Gordon got us the best deal possible for the car my husband had his heart set on. When we decided that we would like to try for the approval on the car, Rich got the ball rolling while we left to attend other errands and came back to work after the approval went through so we could get our new car that day! He was also VERY patient and not pushy while we made this massive financial decision. We came back with our kids for the final bits of paper work. I was worried that they would be too much of a distraction while we signed paper work but Rich got them some popcorn, the fish were very entertaining for them and Gordon gave them permission to use the basketball hoop! There were other children there as well and no one seemed to mind little ones running around. Over all it was the best experience I had with buying a car. Not once did my husband or I have reservations about being "taken for a ride." The only thing that bothers me is for the particular car we bought, there is no spare and we have to pay for it out of pocket... More