Metro Ford, Inc.

I negotiated the trade-in and sales price ahead of time with Paul. They were the only dealership that worked with me this way. Coming from out of town, I didn't want to waste a trip unless the deal made with Paul. They were the only dealership that worked with me this way. Coming from out of town, I didn't want to waste a trip unless the deal made sense. Paul was very easy to deal with and not high-pressure. Although the finance step was a little long, the guy was upfront and didn't try to sneak in extras (like many other dealerships). Having the deal already worked out is just an easier way to do things. Overall it was great experience and I will return. More

Had an excellent experience purchasing a new car from Metro Ford! Great customer service from everyone we worked with. We will buy from them again! Metro Ford! Great customer service from everyone we worked with. We will buy from them again! More

Best Dealer in KC, sales person was not pushy, very informative, and listened to me. All the staff were very helpful, and I got exactly the new F-150 I wanted for a great price.Highly recommend informative, and listened to me. All the staff were very helpful, and I got exactly the new F-150 I wanted for a great price.Highly recommend More

George is amazing! He went above and beyond for me in my purchase of a Ford Taurus. As a female car buyer most salemen try to take advantage of females by pressuring them into cars or treating them as they purchase of a Ford Taurus. As a female car buyer most salemen try to take advantage of females by pressuring them into cars or treating them as they know nothing (personal experience.) George went above and beyond to make sure I was comfortable with the car I was interested in. He even offered to show me other models they had on the lot. George and his manager Emery made sure to get a payment that was comfortable for me. I never felt pressured by the numbers they were showing me. I told them what I could afford and they made it happen! Out of several dealership visits, Metro Ford was amazing with my trade in and was actually a couple of thousand over what all the other dealerships were offering me. I will definately go back when I am ready for another car. And I will DEFINATELY recommend Metro Ford to anyone that is looking for a car. A HUGE THANKS to George and Metro Ford!!! More

I had been to another ford dealership 3 weeks ago to trade my 2012 Ford Edge on a 2013 Ford Edge with a few updates. I have been going to that dealership for several years and was very disappointed whe trade my 2012 Ford Edge on a 2013 Ford Edge with a few updates. I have been going to that dealership for several years and was very disappointed when the salesman did not seem as if he wanted to sell me a car. What's up with that; isn't that his job? There was no car on the lot that I either liked or could afford. So I went home and got on-line and saw that Metro Ford had the vehicle I wanted so I went there to see if I could make a deal. As I was driving through the lot Casino George happened to be walking by and I asked him where the Ford Edges were located. Even though he was carrying several items and his hands were full he took the time to point me in the right direction and then came over to help me. The car I saw on-line was not an AWD as I thought so George and I discussed what I was looking for in a vehicle. I told George all of my must haves and made an appointment to come back on another day after the Fourth of July holiday; that would also give George time to see if he could find some differnt options for the vehicle I was looking for. I came back to the dealership on July 8th and George was there waiting. George found several options for me in my price range and took time to go over all of the different options on in each vehicle to be sure that I understood what I was buying. George was always very patient and friendly even when I didn't think I was being offered enough for my vehicle in the trade. At one point I thought the deal was going to fall through because I owed more on my vehicle than I thought I did, but George kept working on the deal and we finally got to a payment I was comfortable with and got the exact vehicle that I wanted! I will recommend Metro Ford to any one looking for a new vehicle. George was fantastic! I beleive if it wasn't for George I wouldn't have a new car. I go pick it up today; can't wait! Thanks George!! More

Arranged for my son's car to have brake work performed at an estimated cost of $350. Additional work was identified bringing the total bill to $1400. With this additional work, the dealer inf performed at an estimated cost of $350. Additional work was identified bringing the total bill to $1400. With this additional work, the dealer informed me that I would have to pay in person. The price for the original scope of work could be paid over the phone. I was not informed of this payment requirement until after the work was performed. I am 83 years old and could not drive that far. They would not let my son leave with the car to come get me, so I had to call another son who lives 30+ miles away from the dealer to drive over during rush hour to pay on my behalf... This type of customer service is what i would expect from a fly-by-night organization - not one that Ford has selected to represent its brand. More

Met Paul Young some time ago and he was very helpful and friendly. Previously purchased a new vehicle there and was very satisfied with there handling of my purchase in 2009. friendly. Previously purchased a new vehicle there and was very satisfied with there handling of my purchase in 2009. More

Curtis did a wonderful job listening, understanding and helping me find my Expedition. He answered all of my questions and spent alot of time with me explaining the vehicle, options and financing. More helping me find my Expedition. He answered all of my questions and spent alot of time with me explaining the vehicle, options and financing. More outstanding was vehicle pick-up. A full 1+ hours showing me things, paring my cell phone, nav, satellite radio, etc. All in all an incredible experience. More

For my experience, my 1st large purchase on my own George, made sure I was taken care of. He worked for me and helped me get the best deal for my budget. George made sure he listen to what may needs w George, made sure I was taken care of. He worked for me and helped me get the best deal for my budget. George made sure he listen to what may needs were and took them into consideration. My overall experience is that I would recommend my family and friends to pay a visit at Metro Ford and ask for George. :) More

I have given this rating because of the wonderful service I received while purchasing my new Ford Fiesta. Everyone I worked with was very willing to provide me with assistance and I was very happy with my en I received while purchasing my new Ford Fiesta. Everyone I worked with was very willing to provide me with assistance and I was very happy with my end result. More