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Metro Ford
Schenectady, NY
5,073 Reviews
Metro Ford of Schenectady, located at 3601 State Street, has been a dealership for the Capital Region for over 37 years. While we have changed with the times by updating the look and feel of our dealership, what remains the same, from service to sales, is knowledgeable and friendly staff, who in many cases have been with us for 20+ years.
The Experience You’ve Been Looking For
We are the experience you’ve been looking for. Our customer service will be exceptional – from the time you are greeted, to the time you drive away. We go out of our way to hire talented people who know how to create a great atmosphere. Some of our service and sales people have 35-40 years of dealership experience under their belts, and they offer the guidance we need to make your visit positive.
A Family-Like Atmosphere
We are a family-owned and operated business with fathers, sons, daughters and cousins active in the daily operations. We know our customers, most by name, and our customers know us. We know our vehicles too. The collective knowledge, or Fusion if you will, of our sales and service staff, will have you on the road in the right Ford for your lifestyle and your budget.
We’re The Fastest Growing Facility in the Area
Metro Ford of Schenectady is the fastest growing facility in the area with the largest Ford inventory. You can count on us to have the best selection of vehicles, both new and used, to choose from. But you can also count on us to provide that something extra that brings you back to an era long past, an old-school feel, in the newest facility in the area with the latest technology, state of the art service, new showroom, pull-in service and customer lounge area.
Embracing Vehicle and Customer Care Innovation
We also have a state of the art service area for parts and service as well as a collision center, to ensure that your vehicle is running smoothly. We are proud to be launching a technology center, to be located near the customer lounge, to ensure that our customers are getting the most out of the available technology in their vehicles. Our technology experts will walk you through key features so that you understand how to connect your phone, use apps and navigation, pre-set your favorite radio stations, and more.
How We Help Our Friends and Neighbors
Metro Ford of Schenectady believes in the importance of giving back to the community. That’s why we support a variety of community organizations from little league to churches and schools. Ford Motor Company also offers military and student discounts
Stop In and Say Hi
See for yourself why Metro Ford of Schenectady is the Experience You’ve Been Looking For. And be sure and have a cup of coffee in the customer lounge while you are in, Bill says it’s AWESOME.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
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Showing 5,073 reviews
Verified Customer
May 06, 2022
Rob Hitchcock, Tim , and the entire crew were outstanding to deal with. Always accommodating, and a pleasure to deal with . Thank you to the entire staff at metro Ford !!! to deal with. Always accommodating, and a pleasure to deal with . Thank you to the entire staff at metro Ford !!! More
by Artmarotta
Employees Worked With
Rob Hitchcock
May 06, 2022
The service rep gad worked with another member of Mt girlfriends Family. They were not pushy, made the transaction easy. Would have liked a little more for my Civic trade in but... girlfriends Family. They were not pushy, made the transaction easy. Would have liked a little more for my Civic trade in but... More
by lipsfilk
Employees Worked With
Dan Ketchum
May 06, 2022
Robert made me a priority, after my accident, no body would give me a chance. He’s the only one that told me “I’m going to do everything I can for you” and followed through. would give me a chance. He’s the only one that told me “I’m going to do everything I can for you” and followed through. More
by devyn.walsk
Employees Worked With
Robert, JT Tibbits
May 06, 2022
Had a very good experience at the dealership. Very please the way I was treated . Service department was a pleasure to work with. I most definitely return. Thank you again Very please the way I was treated . Service department was a pleasure to work with. I most definitely return. Thank you again More
by SKYDAISYBONES
Employees Worked With
Jay Ostrander
May 06, 2022
Rob in service was very professional and the maintenance performed on my truck was was completed on time with no problems.Awesome job everyone I would recommend your service department to anyone performed on my truck was was completed on time with no problems.Awesome job everyone I would recommend your service department to anyone More
by Jefft21j
Employees Worked With
Rob Hitchcock
May 05, 2022
I have had nothing but positive experiences with this dealership the few times I have used them for service. I will continue to use them over other local dealers dealership the few times I have used them for service. I will continue to use them over other local dealers More
by Rich
Employees Worked With
I don’t remember the name of my service rep
