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Metro Ford
Schenectady, NY
5,073 Reviews
Metro Ford of Schenectady, located at 3601 State Street, has been a dealership for the Capital Region for over 37 years. While we have changed with the times by updating the look and feel of our dealership, what remains the same, from service to sales, is knowledgeable and friendly staff, who in many cases have been with us for 20+ years.
The Experience You’ve Been Looking For
We are the experience you’ve been looking for. Our customer service will be exceptional – from the time you are greeted, to the time you drive away. We go out of our way to hire talented people who know how to create a great atmosphere. Some of our service and sales people have 35-40 years of dealership experience under their belts, and they offer the guidance we need to make your visit positive.
A Family-Like Atmosphere
We are a family-owned and operated business with fathers, sons, daughters and cousins active in the daily operations. We know our customers, most by name, and our customers know us. We know our vehicles too. The collective knowledge, or Fusion if you will, of our sales and service staff, will have you on the road in the right Ford for your lifestyle and your budget.
We’re The Fastest Growing Facility in the Area
Metro Ford of Schenectady is the fastest growing facility in the area with the largest Ford inventory. You can count on us to have the best selection of vehicles, both new and used, to choose from. But you can also count on us to provide that something extra that brings you back to an era long past, an old-school feel, in the newest facility in the area with the latest technology, state of the art service, new showroom, pull-in service and customer lounge area.
Embracing Vehicle and Customer Care Innovation
We also have a state of the art service area for parts and service as well as a collision center, to ensure that your vehicle is running smoothly. We are proud to be launching a technology center, to be located near the customer lounge, to ensure that our customers are getting the most out of the available technology in their vehicles. Our technology experts will walk you through key features so that you understand how to connect your phone, use apps and navigation, pre-set your favorite radio stations, and more.
How We Help Our Friends and Neighbors
Metro Ford of Schenectady believes in the importance of giving back to the community. That’s why we support a variety of community organizations from little league to churches and schools. Ford Motor Company also offers military and student discounts
Stop In and Say Hi
See for yourself why Metro Ford of Schenectady is the Experience You’ve Been Looking For. And be sure and have a cup of coffee in the customer lounge while you are in, Bill says it’s AWESOME.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
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Showing 5,073 reviews
Verified Customer
May 03, 2022
Just a short visit came in 4 a oil change and tire rotation work with Jay Ostrander and he is a very good service person to talk to and work with and I was pleased with everything that I had done and rotation work with Jay Ostrander and he is a very good service person to talk to and work with and I was pleased with everything that I had done and perform what my truck has to come back in the shop because I have a leak and the sunroof that's been going on for so long and I have had a couple of repairs on it and I am still having the problem More
by MADONNA 8
Employees Worked With
Jay Ostrander
May 03, 2022
Made an appt specifically to have a problem diagnosed, not even fixed, just diagnosed. After leaving it there for 2 full days, they did not have time to diagnose the issue that I had an appointment for. N not even fixed, just diagnosed. After leaving it there for 2 full days, they did not have time to diagnose the issue that I had an appointment for. No apology, just a matter of fact attitude. When I picked up my keys the cashier was perhaps the rudest, most individual individual I have ever interacted with. I won’t go back there again. More
by HEAPHYJ
Employees Worked With
Jay Ostrander
May 03, 2022
I had my car towed in for an unexpected repair and Troy was great at keeping me informed, determining the repair was under Warranty, getting my car fixed quickly (along with the mechanics) and arranging fo was great at keeping me informed, determining the repair was under Warranty, getting my car fixed quickly (along with the mechanics) and arranging for me to pick it up as soon as possible. I can always count on Metro Ford. More
by Kevinchonikel
Employees Worked With
Troy Hanlon
April 30, 2022
I’ve bought 5 new vehicles from Metro Ford and have had great service both from sales side and the service side, and I live over an hour away. I recommend Metro to anyone looking to buy a new or used veh great service both from sales side and the service side, and I live over an hour away. I recommend Metro to anyone looking to buy a new or used vehicle More
by johnb80240
Employees Worked With
Dan cole, JT Tibbits
