Metro Ford

Super quick and easy Darlene was, again, an absolute pleasure to work with and the whole process couldn’t have been easier or faster! I will definitely keep Coming back! Darlene was, again, an absolute pleasure to work with and the whole process couldn’t have been easier or faster! I will definitely keep Coming back! More

Regular service Simple regular 10, 000 mile service, in and out. Oil change, tire rotation, done in a reasonable amount of time. No other vehicle problems surfaced. Simple regular 10, 000 mile service, in and out. Oil change, tire rotation, done in a reasonable amount of time. No other vehicle problems surfaced. More

Top Notch As always wonderful service and team. Explanations are easy and the time and travel fit my needs perfectly. I never take my vehicle else where. As always wonderful service and team. Explanations are easy and the time and travel fit my needs perfectly. I never take my vehicle else where. More

Not very accommodating I got the car I wanted. The car is great. I paid a higher interest rate than I was originally offered. It took hours and hours of waiting without know I got the car I wanted. The car is great. I paid a higher interest rate than I was originally offered. It took hours and hours of waiting without knowing what was going on. I did not feel well taken care of. They would not make us a second key and when I pointed out that a small part was missing, she shrugged her shoulders. I got the part from another dealer. I won’t go there again. More

Oil change and tire rotation took longer than expected Waiting nearly two hours for an oil change and tire rotation was a bit much. Even made an appointment. Other than that experience here has been OK Waiting nearly two hours for an oil change and tire rotation was a bit much. Even made an appointment. Other than that experience here has been OK. More

Great Dealership to deal with Salesman was excellent to deal with and was very helpful. Finance was a breeze and add on options were explained very well. I would recommend them to Salesman was excellent to deal with and was very helpful. Finance was a breeze and add on options were explained very well. I would recommend them to anyone looking for a vehicle. More

I liked the idea off the video that I can watch as tech is w I've bought and also had vehicles serviced at the metro Ford for many years.Ive work with different employees unfortunately don't remember all off the I've bought and also had vehicles serviced at the metro Ford for many years.Ive work with different employees unfortunately don't remember all off their names.I always see the same people so they must like working at Metro More

Decent work, but horrible communication I had a 3pm appointment for a basic oil change. We had several "free ones" on the account from when we purchased the vehicle in November. I arrive I had a 3pm appointment for a basic oil change. We had several "free ones" on the account from when we purchased the vehicle in November. I arrived just before 3pm, handed off my keys, and let them know I was staying and waiting. When I went to the waiting area, there were about 5 other people waiting as well. I was never told it would be a long wait or that they were busy. At 5pm, I saw my vehicle come up front, so I stood up and wandered around a bit waiting for them to bring my keys out and tell me it was done. At 5:20, I went out to the desk to check and was told it would be another 20-30minutes and they have been very busy since the 4th of July holiday. I asked why he hadn't informed me of this when i made the appointment or even when I got there at 3pm. He brushed it off. I went back and sat down, 10 minutes later, he came out with my keys. When I went to the cashier, they were trying to charge me and when the girl at the cashier tried to call service, no one answered. It took another 10 minutes to get that sorted out. This happens every time that I have to use Metro service. A little bit of communication goes a long way. I live 40 minutes away and had I known this was going to be a 3 hour ordeal, I would have made other arrangements. Or even if they just made me aware when I arrived that they were backed up/busy, I wouldn't have been upset. Instead whenever you walk out to the service desk, they are all standing around laughing. I get they are a large company and if one person doesn't come back, another one is already walking through the door, but it's just such poor customer service. More

Different JJ worked very hard for me ! The dealership works the old way! The salesman has to get approval for everything not giving the salesman any authority! JJ worked very hard for me ! The dealership works the old way! The salesman has to get approval for everything not giving the salesman any authority! It took a long time to make the sale! The after sale has been terrible!!! Taking forever to get things done with several calls! The worst service I have ever had!!!! More

Very punctual friendly professional and on time service The advisor, Ryan, who I registered at the desk with, was very friendly, helpful and knowledgeable about the unusual problem we had with a broken & ja The advisor, Ryan, who I registered at the desk with, was very friendly, helpful and knowledgeable about the unusual problem we had with a broken & jammed cable to open the front hood. He was also very professional and great at communicating back to me as to the part(s) problem, estimate, as well as the possible cause. More