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Metro Ford
Schenectady, NY
4,742 Reviews
Metro Ford of Schenectady, located at 3601 State Street, has been a dealership for the Capital Region for over 37 years. While we have changed with the times by updating the look and feel of our dealership, what remains the same, from service to sales, is knowledgeable and friendly staff, who in many cases have been with us for 20+ years.
The Experience You’ve Been Looking For
We are the experience you’ve been looking for. Our customer service will be exceptional – from the time you are greeted, to the time you drive away. We go out of our way to hire talented people who know how to create a great atmosphere. Some of our service and sales people have 35-40 years of dealership experience under their belts, and they offer the guidance we need to make your visit positive.
A Family-Like Atmosphere
We are a family-owned and operated business with fathers, sons, daughters and cousins active in the daily operations. We know our customers, most by name, and our customers know us. We know our vehicles too. The collective knowledge, or Fusion if you will, of our sales and service staff, will have you on the road in the right Ford for your lifestyle and your budget.
We’re The Fastest Growing Facility in the Area
Metro Ford of Schenectady is the fastest growing facility in the area with the largest Ford inventory. You can count on us to have the best selection of vehicles, both new and used, to choose from. But you can also count on us to provide that something extra that brings you back to an era long past, an old-school feel, in the newest facility in the area with the latest technology, state of the art service, new showroom, pull-in service and customer lounge area.
Embracing Vehicle and Customer Care Innovation
We also have a state of the art service area for parts and service as well as a collision center, to ensure that your vehicle is running smoothly. We are proud to be launching a technology center, to be located near the customer lounge, to ensure that our customers are getting the most out of the available technology in their vehicles. Our technology experts will walk you through key features so that you understand how to connect your phone, use apps and navigation, pre-set your favorite radio stations, and more.
How We Help Our Friends and Neighbors
Metro Ford of Schenectady believes in the importance of giving back to the community. That’s why we support a variety of community organizations from little league to churches and schools. Ford Motor Company also offers military and student discounts
Stop In and Say Hi
See for yourself why Metro Ford of Schenectady is the Experience You’ve Been Looking For. And be sure and have a cup of coffee in the customer lounge while you are in, Bill says it’s AWESOME.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
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Showing 4,741 reviews
December 24, 2018
First service date This was my first visit for an oil change and minor work. Service staff greeted me at the door and took care of me right away. All work was completed This was my first visit for an oil change and minor work. Service staff greeted me at the door and took care of me right away. All work was completed within 90minutes and I even had time for a coffee and donut. The waiting area was modern, clean and very inviting. You can relax in a cozy soft cushion chair or sit at high-top table where you can have coffee or do work on your laptop or tablet. And if you want there is a large screen TV to watch to pass your time away. As a previous customer of another dealership, I would definitely recommend Metro Ford Service to anyone who asked. More
by LDenny
Verified CustomerEmployees Worked With
Other Employees :
Victoria McLaughlin
Helpful December 23, 2018
Easy process Very easy to make the appointment and have the service performed, and get your vehicle when it is ready. I always use ford service for my vehicle. Very easy to make the appointment and have the service performed, and get your vehicle when it is ready. I always use ford service for my vehicle. More
by CONRAILENGINEER
Employees Worked With
December 20, 2018
Oil change Oil change, tire rotation and wiper replacement. Original appointment was a little long (2hrs) but Troy explained on follow up why. Had to return for Oil change, tire rotation and wiper replacement. Original appointment was a little long (2hrs) but Troy explained on follow up why. Had to return for the wiper replacement but Gerry was very helpful and went above and beyond expectations. More
by rfd230
December 20, 2018
Honest people to work with I was looking for a work truck for about a year with no luck. Never thought I could afford a new truck until I got the quote. Thanks to Bill and Mic I was looking for a work truck for about a year with no luck. Never thought I could afford a new truck until I got the quote. Thanks to Bill and Michele for their help with the process. More
by JDEMAREST38
December 20, 2018
Great customer service The min we walk in we greeted with a friendly face. Everything went great and we are so happy with the new truck. Thank you so much. The min we walk in we greeted with a friendly face. Everything went great and we are so happy with the new truck. Thank you so much. More
by SPALLUTI
December 20, 2018
Inconvenience Because of your technicians inability to do his job Completely i had to return two extra times to fix something that he damaged. The only good thing I Because of your technicians inability to do his job Completely i had to return two extra times to fix something that he damaged. The only good thing I was refunded my money after asking. More
by GIADEB
Employees Worked With
December 19, 2018
Vince Smeaton rules I got my new 2018 Ford Fusion hybrid se from Vince Smeaton and I couldn’t be happier from the hospitality to the car itself. I got my new 2018 Ford Fusion hybrid se from Vince Smeaton and I couldn’t be happier from the hospitality to the car itself. More
by SCOTTHYMAN2012
December 18, 2018
Easy and great Got my truck inspected everything went well in and out fast thanks for a great experience would recommend metro quick lane to everyone have a nice day Got my truck inspected everything went well in and out fast thanks for a great experience would recommend metro quick lane to everyone have a nice day More
by JHUBA63
Employees Worked With
December 18, 2018
⭐️⭐️⭐️⭐️⭐️ Excellent Service went in on a Saturday to (look) at a vehicle I seen on-line & drove it home that Same Day! Yes on a Saturday! Try it for yourself Excellent Service went in on a Saturday to (look) at a vehicle I seen on-line & drove it home that Same Day! Yes on a Saturday! Try it for yourself! Excellent Place to buy a vehicle 🚗 A Happy Customer!! More
by MYTIME12065
Employees Worked With
Scott
December 18, 2018
10k service Service team was through and complet. Troy also setup a shuttle ride to my work place which is much appreciated. This is another valuable show of appr Service team was through and complet. Troy also setup a shuttle ride to my work place which is much appreciated. This is another valuable show of appreciation from the dealership. More
by TJOHNSO2@NYCAP.RR.COM
