Metro Ford

75000 check Many issues w my old truck .all fixed .loaner as parts ordered .top notch service center .God communication .good place to wait while there . 3 of my Many issues w my old truck .all fixed .loaner as parts ordered .top notch service center .God communication .good place to wait while there . 3 of my cars service there . More

SK2 upgraded Escape Overall great experience at the dealership. The service and speed with witch my needs were meat was impressive. The trade of an older tiered 2008 esca Overall great experience at the dealership. The service and speed with witch my needs were meat was impressive. The trade of an older tiered 2008 escape to a newer nicer 2018 escape was well worth the time and effort. I highly recommend giving Metro Ford a look while searching for a new or used vehicle. More

Air bag recall Brought vehicle in for air bag recall, service process was very efficient and professional. and performed in a timely manor as I waited for service to Brought vehicle in for air bag recall, service process was very efficient and professional. and performed in a timely manor as I waited for service to be performed More

They make you wait forever without keeping you updated I recently brought my in warranty vehicle for an inspection. There was also a sensor that kept blinking that I wanted them to look at. I got there at I recently brought my in warranty vehicle for an inspection. There was also a sensor that kept blinking that I wanted them to look at. I got there at 12:15 for a 12:30 appointment didn't get out until 3:30 and they did not keep me updated unless I asked. I sat there and rotted.. not happy with metro right now..and on top of that they were unable to fix it and told me I had to come back because "I had to leave" More

Car serviced promptly and correctly. Metro is my dealer for sales and service and I always have a positive experience. The employees are friendly and knowledgeable. My car was serviced pr Metro is my dealer for sales and service and I always have a positive experience. The employees are friendly and knowledgeable. My car was serviced promptly and the coffee and snacks were delicious. More

Simple friendly process On line scheduling of appointments met with friendly organized service on arrival. Purchases and service to date have been organized and value to my On line scheduling of appointments met with friendly organized service on arrival. Purchases and service to date have been organized and value to my time has been shown with prompt service and readiness of paper work. More

Unsatisfactory customer service Made an appointment 2 weeks ahead and I drove an hour to there and was told they wouldn’t be able to look at my truck for week because they were ‘slam Made an appointment 2 weeks ahead and I drove an hour to there and was told they wouldn’t be able to look at my truck for week because they were ‘slammed’. Not sure how that’s my problem but I won’t be taking my truck back or recommending anyone to this dealership. It’s always a hassle. More

Jay was a great service advisor!! Jay was an awesome service advisor!! He was very accommodating! Helped me out with my tires and recommended me getting two more for the type of car I Jay was an awesome service advisor!! He was very accommodating! Helped me out with my tires and recommended me getting two more for the type of car I have More

Terrible customer service My salesman Joe was great! The gentlemen from financing were terrible. ( I will not use their names) i spoke to the dealership on a Thursday about tw My salesman Joe was great! The gentlemen from financing were terrible. ( I will not use their names) i spoke to the dealership on a Thursday about two issues and was told I would get a call on Friday with answers. Of course no call but on Saturday I received a call from a young lady at the dealership who informed me I must come on to put a deposit on the car or it was being sold on Sunday. I reminded the young lady the dealership was closed on Sunday and I did not appreciate the attempt to pressure me into buying the car. I asked her about the two issues I asked about on Thursday, of course she had no knowledge of my issues. She called back with answers to my issues then said the finance manager wanted $500 to hold the car, I told her she will get $100 take it or leave it. They agreed and I bought the car on Monday. It if wasn’t for Joe Shanks (salesman) I would have walked. The finance department was unprepared and need training on customer service!! More

Your service department did not complete the simply jobs tha I brought my 2019 F250 in for an oil change and tire rotation and a check of an hill start fault. I was told that the hill start fault checked out ok I brought my 2019 F250 in for an oil change and tire rotation and a check of an hill start fault. I was told that the hill start fault checked out ok and no faults were found. My problem is two minor issues but it brings in doubt that the job was done and also the ability to complete the job and know that the job was done right. My oil change monitor system was not reset. the sticker was in the window but it brings in the doubt was the oil change done and did someone just threw on a sticker to push the truck out the door. Tire rotation it appears that the tires did get rotated but the pressure was not adjusted. If the tire were set at the same pressure you can get away with not checking the pressures. But when the recommended pressures are different from front to rear and I check my TPMS and checked with a guage the front tires are now about 10 pounds over inflated and the rear tires are under inflated. I had my previous truck serviced at your shop with no issues at all. I ask what has changed, should I be looking for another service department to service my truck More