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Metro Ford
Schenectady, NY
4,732 Reviews
Metro Ford of Schenectady, located at 3601 State Street, has been a dealership for the Capital Region for over 37 years. While we have changed with the times by updating the look and feel of our dealership, what remains the same, from service to sales, is knowledgeable and friendly staff, who in many cases have been with us for 20+ years.
The Experience You’ve Been Looking For
We are the experience you’ve been looking for. Our customer service will be exceptional – from the time you are greeted, to the time you drive away. We go out of our way to hire talented people who know how to create a great atmosphere. Some of our service and sales people have 35-40 years of dealership experience under their belts, and they offer the guidance we need to make your visit positive.
A Family-Like Atmosphere
We are a family-owned and operated business with fathers, sons, daughters and cousins active in the daily operations. We know our customers, most by name, and our customers know us. We know our vehicles too. The collective knowledge, or Fusion if you will, of our sales and service staff, will have you on the road in the right Ford for your lifestyle and your budget.
We’re The Fastest Growing Facility in the Area
Metro Ford of Schenectady is the fastest growing facility in the area with the largest Ford inventory. You can count on us to have the best selection of vehicles, both new and used, to choose from. But you can also count on us to provide that something extra that brings you back to an era long past, an old-school feel, in the newest facility in the area with the latest technology, state of the art service, new showroom, pull-in service and customer lounge area.
Embracing Vehicle and Customer Care Innovation
We also have a state of the art service area for parts and service as well as a collision center, to ensure that your vehicle is running smoothly. We are proud to be launching a technology center, to be located near the customer lounge, to ensure that our customers are getting the most out of the available technology in their vehicles. Our technology experts will walk you through key features so that you understand how to connect your phone, use apps and navigation, pre-set your favorite radio stations, and more.
How We Help Our Friends and Neighbors
Metro Ford of Schenectady believes in the importance of giving back to the community. That’s why we support a variety of community organizations from little league to churches and schools. Ford Motor Company also offers military and student discounts
Stop In and Say Hi
See for yourself why Metro Ford of Schenectady is the Experience You’ve Been Looking For. And be sure and have a cup of coffee in the customer lounge while you are in, Bill says it’s AWESOME.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
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Showing 4,732 reviews
December 09, 2018
Fast and courteous Very nice,clean and comfortable Average waiting room .nice to have food available across the street for lunch. Helpful sales personell especially Very nice,clean and comfortable Average waiting room .nice to have food available across the street for lunch. Helpful sales personell especially J J Salarno More
by TOMEEEE44
Verified Customer
Helpful December 08, 2018
They are all great to deal witg They make the experience as easy as possible have not used customer service or service yet. Everyone is friendly and very accommodating and don't wast They make the experience as easy as possible have not used customer service or service yet. Everyone is friendly and very accommodating and don't waste time. More
by WSCOONS
December 07, 2018
Disappointing Dropped my truck off at 9:30 on Saturday December 1, 2018 for an oil change and tire rotation appointment scheduled for 12:00. At 3:00 was not touched Dropped my truck off at 9:30 on Saturday December 1, 2018 for an oil change and tire rotation appointment scheduled for 12:00. At 3:00 was not touched yet. At 4:00 went to service desk to see the status......still not done. Yup, disappointed that I had a scheduled appointment, dropped it early and it was not even ready till almost 5:00. It’s jusr rude and disrespectful. More
by cawc59
Employees Worked With
December 04, 2018
Oil leak from oil pan Brought car in for oil leak, kept the car for 8 hours. I had to call to see if it was ready. Basically said they can’t find the obvious leak that I co Brought car in for oil leak, kept the car for 8 hours. I had to call to see if it was ready. Basically said they can’t find the obvious leak that I could see under the car. Said they put a fluid in the car to see where oil is coming from with uv light. Told me to come back in a couple days, didn’t take my name or make me cheduale an appointment. Just said he would be there and would get me in. Didn’t go back. Waste of day , miles, time. So I switched dealers. Bought the car from Metro. It currently has 3,200 miles , replaced oil pan, still leaking. Currently getting serviced for second oil leak. More
by ROWE8500
December 03, 2018
Amazing JT and Vince were extremely helpful! They made sure all my needs were met and got me into the vehicle i wanted at my price range! I couldn't be happie JT and Vince were extremely helpful! They made sure all my needs were met and got me into the vehicle i wanted at my price range! I couldn't be happier! More
by LDICARLO20
Employees Worked With
December 03, 2018
Easy no hassel Nicole Ballanger was patient with me and wife late black friday. We did not feel pressured and paid a fair price for our new vehicle and trade in. Sh Nicole Ballanger was patient with me and wife late black friday. We did not feel pressured and paid a fair price for our new vehicle and trade in. She gave us space and let us drive the vehicles alone More
by davidregal82
Employees Worked With
December 03, 2018
Awesome as usual. Great work. I don't trust any other place . Jay always takes great care of my car and I. People are as o friendly. Genuinely friendly. Great work. I don't trust any other place . Jay always takes great care of my car and I. People are as o friendly. Genuinely friendly. More
by ORMO2000
December 03, 2018
Service is Great Troy and the whole crew in the service department are excellent. They go out of their way to make certain that everything is done correctly and they a Troy and the whole crew in the service department are excellent. They go out of their way to make certain that everything is done correctly and they are very conscientious about cost to the customer. More
by mallard12190
December 02, 2018
Metro Ford review Metro Ford I recommend because of their professional staff who worked thouroly and continuously with me until we found the right fit as far as a vehic Metro Ford I recommend because of their professional staff who worked thouroly and continuously with me until we found the right fit as far as a vehicle that my wife and I would be comfortable with. More
by LAPELSPC
December 02, 2018
Shady finance dept. Agreed to 7% APR finance dept marked it up to 11.59% and had me digitally sign documents i could not see. I was pre-approved for 3.25APR through an o Agreed to 7% APR finance dept marked it up to 11.59% and had me digitally sign documents i could not see. I was pre-approved for 3.25APR through an outside bank. Perfect tier 1 credit. Only agreed to the 7% through ford credit due to a 1,000 dollar instant cash rebate. Also did three hard credit pulls, AFTER I agreed to ford financing..... Sales team were straight forward and great, Sub par service all around besides the sales team who seemed great. More
by Nottoohappy
