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Metro Ford
Schenectady, NY
5,073 Reviews
Metro Ford of Schenectady, located at 3601 State Street, has been a dealership for the Capital Region for over 37 years. While we have changed with the times by updating the look and feel of our dealership, what remains the same, from service to sales, is knowledgeable and friendly staff, who in many cases have been with us for 20+ years.
The Experience You’ve Been Looking For
We are the experience you’ve been looking for. Our customer service will be exceptional – from the time you are greeted, to the time you drive away. We go out of our way to hire talented people who know how to create a great atmosphere. Some of our service and sales people have 35-40 years of dealership experience under their belts, and they offer the guidance we need to make your visit positive.
A Family-Like Atmosphere
We are a family-owned and operated business with fathers, sons, daughters and cousins active in the daily operations. We know our customers, most by name, and our customers know us. We know our vehicles too. The collective knowledge, or Fusion if you will, of our sales and service staff, will have you on the road in the right Ford for your lifestyle and your budget.
We’re The Fastest Growing Facility in the Area
Metro Ford of Schenectady is the fastest growing facility in the area with the largest Ford inventory. You can count on us to have the best selection of vehicles, both new and used, to choose from. But you can also count on us to provide that something extra that brings you back to an era long past, an old-school feel, in the newest facility in the area with the latest technology, state of the art service, new showroom, pull-in service and customer lounge area.
Embracing Vehicle and Customer Care Innovation
We also have a state of the art service area for parts and service as well as a collision center, to ensure that your vehicle is running smoothly. We are proud to be launching a technology center, to be located near the customer lounge, to ensure that our customers are getting the most out of the available technology in their vehicles. Our technology experts will walk you through key features so that you understand how to connect your phone, use apps and navigation, pre-set your favorite radio stations, and more.
How We Help Our Friends and Neighbors
Metro Ford of Schenectady believes in the importance of giving back to the community. That’s why we support a variety of community organizations from little league to churches and schools. Ford Motor Company also offers military and student discounts
Stop In and Say Hi
See for yourself why Metro Ford of Schenectady is the Experience You’ve Been Looking For. And be sure and have a cup of coffee in the customer lounge while you are in, Bill says it’s AWESOME.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 11:00 AM - 4:00 PM
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Showing 5,073 reviews
July 11, 2019
Horrible Car was just inspected and 2 months later battery totally died, however the inspection said 100% life. No honesty about loaners, was very inconvenienc Car was just inspected and 2 months later battery totally died, however the inspection said 100% life. No honesty about loaners, was very inconvenienced. HORRIBLE More
by AUNTIENANA9
Verified CustomerEmployees Worked With
JT Tibbits, Nicole Bellanger, Troy Hanlon
July 09, 2019
Same day service I was able to get my tire fixed in time for my vacation trip and Tom made me feel secure that the job was done right! I was able to get my tire fixed in time for my vacation trip and Tom made me feel secure that the job was done right! More
by MPINN
Employees Worked With
Tom
July 09, 2019
. Customer oriented. Went out of way to accommodate my needs. Thinking of leasing from them. I was impressed with customer service. There is a nice waiting area too! Went out of way to accommodate my needs. Thinking of leasing from them. I was impressed with customer service. There is a nice waiting area too! More
by Bubbie
Employees Worked With
Rob Hitchcock
July 08, 2019
5000 mile service Excellent service. I was In and out of the service center in under an hour. Very professional and cordial staff. Will continue to give business Excellent service. I was In and out of the service center in under an hour. Very professional and cordial staff. Will continue to give business More
by MJMC1
Employees Worked With
Ryan Welsh, Troy Hanlon
July 08, 2019
Ease of purchase Everyone we worked with was friendly, direct, and efficient. Our needs were respected and taken into account, we felt listened to but not pressured. Everyone we worked with was friendly, direct, and efficient. Our needs were respected and taken into account, we felt listened to but not pressured. Overall, a great experience, and we are thrilled with our purchase. More
by HEIDIJBROMLEY
Employees Worked With
Victoria McLaughlin, Joe Shanks, Bill Marincic
July 08, 2019
Quick & Easy our GMC was totaled and we spent ALL day shopping around for deals - Metro Ford was last on our stop and we were able to find a great car with an good our GMC was totaled and we spent ALL day shopping around for deals - Metro Ford was last on our stop and we were able to find a great car with an good deal! More
by TIMBER0608
Employees Worked With
Michelle Hamel, Joe Shanks
July 08, 2019
Very helpful with my needs. I needed a new car and Tony helped me with all that I was looking for in the car. He went out of his way for everything he did. Very pleased. Very go I needed a new car and Tony helped me with all that I was looking for in the car. He went out of his way for everything he did. Very pleased. Very good salesperson. More
by Judy1234
Employees Worked With
Not sure of some of the people’s names. , Bill Marincic, Tony Simone
July 08, 2019
Good-ish The detailing upon pickup was poor for being a slightly used( crumbs under Matt’s and an orange substance on inside of back hatch). Salesman was great The detailing upon pickup was poor for being a slightly used( crumbs under Matt’s and an orange substance on inside of back hatch). Salesman was great. Customer service from receptionist was poor. My plates were over nighted (i didn’t know) and no one called to let me know. Finance manager was rude and pushy. More
by CASEYLYNNEGREENWOOD
Employees Worked With
Anthony DeFabio, Bill Marincic
July 08, 2019
Great buying process Loved working with tony and the team at metro Ford. Everyone was extremely friendly and helpful. Made the buying process really simple and hassle fre Loved working with tony and the team at metro Ford. Everyone was extremely friendly and helpful. Made the buying process really simple and hassle free More
by MORGANMASAITIS
Employees Worked With
JT Tibbits, Tony Simone
July 08, 2019
Another good experience at Metro Ford A big thank you to my salesman, Bill Hearley for his patience as I went from 2 cars down to 1 car. I got rid of a leased vehicle, traded in my Flori A big thank you to my salesman, Bill Hearley for his patience as I went from 2 cars down to 1 car. I got rid of a leased vehicle, traded in my Florida car and now have a new 2019 escape. More
by RMDB4
Employees Worked With
Michelle Hamel, Bill Hearley
