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Metro Ford of OKC

Oklahoma City, OK

4.6
2,616 Reviews
Metro Ford of OKC is the best place to buy or lease your next new or used Ford vehicle. We are your performance headquarters. Whether you are looking for a car, truck or SUV, Metro Ford of OKC offers the largest selection, the most competitive prices and the best team of experts to help you make the right decision. So come in and check out our selection of new and used inventory.
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2800 West I 44 Service Road

Oklahoma City, OK

73112

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Showing 2,616 reviews

July 12, 2021

The salesman was not very helpful after the sale always tried to put the situation of responsibility off on others when it came to the we owes on the new truck not very knowledgeable when it comes to the o More

by donmcneal69
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Gabriel Tucker, Jason Hollingsworth
Aug 04, 2021 -

Metro Ford of OKC responded

Hello, Don. Thank you for providing candid feedback and making us aware of this issue. I apologize that your expectations were not met and sincerely apologize for the level of service that you received. At our dealership we set high standards for ourselves and fellow team members, and feedback like yours helps us to continue improving. Please do not hesitate to contact us at (405) 766-7814 so we can speak with you in more detail about your visit.

July 10, 2021

Service advisor was excellent. Service was performed quickly and efficiently. Parts had to be ordered for repair and Courtney helped to get them in quickly. More

by MONTYWALLIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Courtney Lester
July 10, 2021

Fine salesman, but didn’t receive my title paperwork until 2 days before having to pay penalties. Called on a Monday to hear it was sent, called back Friday to find out that was a lie and it was actuall More

by Katie
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Watson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Hollingsworth
July 09, 2021

Don’t honor recalls , then they tried to over charge me on a part that’s on recall with my same year, make, and model. More

by WILL.TURNER16
Customer Service
Price
Recommend Dealer
No
Employees Worked With
Denise Anderson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 04, 2021 -

Metro Ford of OKC responded

Hello, Will. Thank you for bringing this to our attention. We regret to hear that our service failed your expectations. Our customers are very important to us and we will resolve this issue immediately. We set high standards for ourselves and our team members, and feedback like this will help us to improve. If you would like to discuss this issue further, please contact us at (405) 766-7814.

July 08, 2021

I had a great experience from start to finish my salesman Johnny was very helpful throughout the entire process and has followed up with me after the sale to make sure I was satisfied with their service he w More

by KEITHSELL1979
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Johnny Mahsetky
July 08, 2021

Excellent customer service to say the least. They worked with me on my time schedule. They were great at responding to me any time I needed. Also awesome work, car runs like new. More

by derek.taylor.1994
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Denise Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 07, 2021

Technician doesn’t reset the oil life announcement when he change my truck oil. And then if you return to see if they can help take another our. More

by duck081171
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Denise Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 04, 2021 -

Metro Ford of OKC responded

Hello, your happiness is our number one priority, and this is not the standard we strive for here at Metro Ford of OKC. Thank you for taking the time to give us your feedback. We would like the opportunity to make this right. Please give us a call at (405) 766-7814.

July 07, 2021

My appointment was easy to schedule online. The service dept staff was friendly and knowledgeable. I was in and out for my regular oil change quickly. More

by Suzanne R
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Courtney Lester
July 07, 2021

Every one was very nice to deal with except for the internet salesman. Wont mention his name. Really love the truck. They have VERY NICE Vehicles More

by RRCUPPETT
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Michael Wilkerson
July 07, 2021

I really liked how I was treated. I liked the way the manager treated me and talked about every detail on the new truck I bought. He to apart the numbers down and explain to me how everything was going t More

by gabino05_mexico
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : David Blakeney, Michael Wilkerson, Sam Arsalane
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