Metro Ford of OKC

Update was performed in a timely manner, however when I picked up my pickup I noticed both front windows were halfway down. I then found an e-cigarette in my console cup holder which meant that the mechani picked up my pickup I noticed both front windows were halfway down. I then found an e-cigarette in my console cup holder which meant that the mechanic had smoked in my vehicle during his test drive. NO One Smokes In my Vehicles.!!! More

Very good car shopping experience. Staff was very friendly and did a great job of negotiating. Finance manager did an outstanding job of explaining the warranty. friendly and did a great job of negotiating. Finance manager did an outstanding job of explaining the warranty. More

Very good salesman's the walk you step by step. They give you the best deal they can and work hard for you to get the best deal. Very pleased!! you the best deal they can and work hard for you to get the best deal. Very pleased!! More

I was hoping for fluids to be checked and topped off as needed.door registration key lock system checked to see if on list to do I got I got a diagnosis of many things for 150 dollars. needed.door registration key lock system checked to see if on list to do I got I got a diagnosis of many things for 150 dollars. More

We had a good experience. Chris Derrick was great answering our questions and helping us decide. Patrick in finance was a big help as well. answering our questions and helping us decide. Patrick in finance was a big help as well. More

I worked with Linda to get the 2020 Escape in the green color I’d wanted. She is personable and professional and I’m looking forward to picking up my new car. Michael in the business office was also very color I’d wanted. She is personable and professional and I’m looking forward to picking up my new car. Michael in the business office was also very friendly and easy to work with taking the time to explain the protection features package. More

Poor communication between technicians, mechanic and customer. Set in lobby 5 hours when told it would take 1 hour then told didn’t have part and would need to bring back. Fluid all over driveway next m customer. Set in lobby 5 hours when told it would take 1 hour then told didn’t have part and would need to bring back. Fluid all over driveway next morning so took back and told have to order part that was broken putting grill back on day before? More

I spent a lot of time working out an appropriate price to purchase a vehicle over the course of a week. In the day and age of COVID, the dealership practice of trying to get you an in-person appointment is purchase a vehicle over the course of a week. In the day and age of COVID, the dealership practice of trying to get you an in-person appointment is not ideal. I wish you could negotiate via social distant means until you are ready to purchase. Now, I will say the salesman was really helpful and nice. The reason I decided to go through this dealership was for the time and care he showed me. However, once I negotiated the purchase price (I already had a loan in place at my bank), I was shuffled back to the finance department with my wife and 9 year old son. While wrapping the deal up, the finance specialist, Patrick, proceeded to tell me about his dad being from Baltimore, MD and I quote “when it wasn’t black”, and that Baltimore is like OKC, because that one city swings the votes for that state. We left and spoke to our Salesman whom apologized for him and on his way to fill up our new vehicle and get it detailed said something to the tune of, “you made a racist remark to my customer” to which I got a text message from Patrick that implies, I’m sorry, I have 2 black grandkids and that is the way my dad said it... Really, you have an excuse for uttering racist rhetoric? I have the text if any fact checker would like to contact me to prove it. I’m severely disappointed with this individual and I’m giving the benefit to the dealership that this is a loose cannon who works for them and not a corporate culture. More

Everyone at Metro Ford was awesome! Sales, Managers, and Finance. They were fair, kind, personable, and easy to work with. I’ll definitely send business your way! Finance. They were fair, kind, personable, and easy to work with. I’ll definitely send business your way! More

They handled my body work efficiently. They gave me a loaner car which was greatly appreciated. They polished my headlight lenses as a courtesy. There is a minor problem with the window which they will f loaner car which was greatly appreciated. They polished my headlight lenses as a courtesy. There is a minor problem with the window which they will fix as soon as the loaner is available. More