Metro Ford of OKC - Service Center

Customer service is A1. Jeff was my advisor and handled me with care. I brought my 2022 Ford Mach E in for routine service and windshield replacement. I also had collision w Jeff was my advisor and handled me with care. I brought my 2022 Ford Mach E in for routine service and windshield replacement. I also had collision work done on my car and the company that performed the work couldn’t fix my hands free lift gate. They actually thought I was lying when I said I had it because some of the models in my car year it was discontinued and not on them. But mine did. So they had me to ask Ford and have Ford contact them. So I also had Ford to look into it with them. and they provided the paperwork to prove I had it. Ford proceeded to do the service for them. It took a while so they gave me a loner, which that is rare for other Ford dealerships in OKC. Not for Metro Ford they had a long waitlist but Jeff worked it out because I absolutely could not go for weeks without a car. I really like that they provide loaners and not try to make you rent a car while they do service work. Metro had my car for some time now because they didn’t know what was going on and why they couldn’t get it to work but they diligently contended with the issue and it became a learning experience for the technicians. When I got my car back I had to bring it because the tire pressure fault warning was still coming on. When they repaired that they told me I needed new back tires and they thought that fixed it but it didn’t. However I was still met with professionalism. One of the crew Matt took care of my car concerning this matter. And I also had to bring it back the same day I got it due to the new windshield being damaged. The chief service manager Robert tended to that issue for me and was really on top of things. I had a lot of things come up during my service visit and not once was I undermined or dealt with with in an unprofessional manner. Metro for is the best Ford service dealership in OKC. Prior to bringing my car to them I had dealt with other Ford dealerships (Joe Cooper) in OKC and told myself I will never by another ford again because the customer service was TERRIBLE thinking the treatment was global but I learned that it’s not when I switched to Metro Ford. It is the dealership to work with across the board. More

Outstanding professionalism and courtesy by all the employees I have interacted with. Have service done here is always pleasant and complete. employees I have interacted with. Have service done here is always pleasant and complete. More

Great service and really appreciate the valet service too. Torri did a fantastic with communication and making sure all my concerns were addressed. too. Torri did a fantastic with communication and making sure all my concerns were addressed. More

Great selection and Sam and Jesus were great to work with. Easy process through the entire purchase. with. Easy process through the entire purchase. More

Was pleased to be able to get same day service appointment and truck was quickly turned around. Will be back. appointment and truck was quickly turned around. Will be back. More

I’ve filled out three reviews for you since picking up the truck. Most things are ignored like the first trip and no follow up on my missing pieces or the ongoing complaints. the truck. Most things are ignored like the first trip and no follow up on my missing pieces or the ongoing complaints. More

I had a great experience. The salesman was amazing. Joshua Hopton was my salesman and he was amazing. He was very helpful he answered all of the questions we had. I would reco The salesman was amazing. Joshua Hopton was my salesman and he was amazing. He was very helpful he answered all of the questions we had. I would recommend this dealership to everyone I know. And I will be telling them is they go to ask for Joshua when they go. He really was an amazing person. More

I will never refer another person to this dealership l. Once.the car was.on table to be sold wow great service, after contract wow who was.I . Then.purchased extended warranty and decided to expensive and Once.the car was.on table to be sold wow great service, after contract wow who was.I . Then.purchased extended warranty and decided to expensive and requested it be cancelled less than 7 days after I.git it. All of the sudden no one knew how to.help me at.dealership, Rocky finally did reluctantly after telling I'm making a mistake canceling. He then signed a.blank form because it was.important.and would.take me 2months to have it canceled and.woild be charged a.fee. Seriously a.blank form so I asked.him to at least.date and.sign form for.my records and to send.to the state Honestly was disappointing I had an additional time 6 people looking and I told them find another dealer Jeffrey Bermudez 405-859-0047 More

Service was good, did have to fill our washer fluid before leaving, but was quick to get it taken care of. Also helped us get our Ford App fully functional. before leaving, but was quick to get it taken care of. Also helped us get our Ford App fully functional. More

Service was great. Salesman met our needs and finance guy was easy to work with. Salesman met our needs and finance guy was easy to work with. More