Metro Ford of OKC - Service Center

Took an hour and a half work am appointment for an oil change, but it got done. change, but it got done. More

The service department has terrible customer service. They had my car for almost 2 weeks (5/12- 5/23) for water pump replacement and they did not contact me ONCE for an update on my vehicle. I called the They had my car for almost 2 weeks (5/12- 5/23) for water pump replacement and they did not contact me ONCE for an update on my vehicle. I called the day before we brought the car in to determine this was something they would be able to handle and how long it would take to complete thinking we were on the same page. David Duggan the service advisor was very rude and stated he did not call to provide updates because "he did not have anything to update" to which I reminded him that a delay in service or promised delivery date is a necessary update to a customer especially since I had to rent a car for the additional days each failed completion date. A customer having to call every few days just to check in for a completion date and understand what was taking so long as they originally quoted me 2-3 business days is not good customer service. I was promised 3 different completion dates and none of them were met. We talked to the Service Manager Scott who promised to personally update us on the status but similar to David's promises he lacked follow through. Customer service and experience despite being something they guarantee in the Metro Ford Service Agreement were absolutely missing from my experience. I have had my car worked on at a different service center as I was still having issues but did not want to bring my car back here. I would not recommend anyone to have their car serviced here, just go to Cavender. More

Justin and Bobby got every thing done in a reasonable time as things worked outfor them time as things worked outfor them More

What Others Say This dealership had a very friendly staff, great service, quick to answer questions, and an overall great facility. Chris and team were great to work with. We were in and out in reco staff, great service, quick to answer questions, and an overall great facility. Chris and team were great to work with. We were in and out in record time. Great customer service I would definitely recommend anyone looking for a new fits to go to Metro. More

Service and team were great. I feel as though I was charged $170 too much since I had purchased and replaced a part myself. This was the charge simply to clear the check engine l I feel as though I was charged $170 too much since I had purchased and replaced a part myself. This was the charge simply to clear the check engine light that was on due to faulty sensor which I replaced. My front hubs were replaced which was the real issue that was resolved with no complaints. More

Easy to schedule an appointment, easy drop off. Mobile app could use some work, by overall good experience. Mobile app could use some work, by overall good experience. More

I told them what my problem was and they gave me an estimate to fix it and what day they thought I would get my truck back. I got it back 2 days earlier. It's been a week since they worked on and so estimate to fix it and what day they thought I would get my truck back. I got it back 2 days earlier. It's been a week since they worked on and so far so good. More

Justin was outstanding! His communication was clear and consistent. I was always made aware of what my repair status was. Providing the loaner was extremely helpful also. His communication was clear and consistent. I was always made aware of what my repair status was. Providing the loaner was extremely helpful also. Thanks Justin! More

Service writer was professional, but technicians forgot to rotate my tires as requested and listed on the work order. to rotate my tires as requested and listed on the work order. More

Always a great experience when we take our vehicles here! We've never had any issues and always feel like they care! We've never had any issues and always feel like they care! More