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Metro Ford of OKC - Service Center

Oklahoma City , OK

4.4
928 Reviews
Call Service Center (405) 492-6677

928 Reviews of Metro Ford of OKC - Service Center

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March 05, 2023

Service was prompt and courteous. Service writer was a good communicator and proved to be knowledgeable. More

by GOTTAGOMO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Duggan
Report | Print
Mar 06, 2023 -

Metro Ford of OKC responded

Thank you, Gottagomo! Let us know if we can be of further assistance.

March 02, 2023

Metro has always provided excellent service. I will bring my new Ford in for service again. More

by MCJEB30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Cash
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Mar 02, 2023 -

Metro Ford of OKC responded

We appreciate your business and look forward to your next visit. Thank you!

February 24, 2023

Terrible Service department , they damaged parts, I had to replace and forgot to install parts. More

by Butler022002
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Technition, Shawn Hodges
Report | Print
Mar 03, 2023 -

Metro Ford of OKC responded

Thank you for sharing your experience, Butler022002. We hate to hear we missed the mark with your experience. If there is anything we can do to improve, please let us know.

Mar 04, 2023 -

Butler022002 responded

Same bot response you give on all bad reviews. And I have tried to resolve this with you.

February 20, 2023

Great service, friendly service employees, and everything was done on time Such a wonderful and smooth experience from the moment we walked in the door. Thank you Metro Ford of OKC for being amazing! More

by kc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Parrish
Report | Print
Feb 20, 2023 -

Metro Ford of OKC responded

Thank you for sharing your experience, KC! We appreciate your business and look forward to your next visit. Have a great week!

February 16, 2023

I would rate Metro Ford OKC at zero stars but that's not available. This is the worst experience I've ever had with a dealership. I've asked to talk to management and no one will talk to me. No Quality Assu More

by RMERITT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Denise Anderson
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Perish
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Feb 23, 2023 -

Metro Ford of OKC responded

Hello, RMeritt. We are very sorry to hear that you had such a bad experience with us. Your type of experience is not typical at our dealership. If there is anything we can do to make it right, please give us a call at (405) 896-8531.

Feb 24, 2023 -

RMERITT responded

Buy my car back, please, so I can have my life back! I bought it brand new from your dealership. I called that number and it's the main number, which I've called many times before but no one with any authority will speak with me. My car is still sitting at your dealership and nobody tells me anything. I have to call and leave messages. Once in a while I'll get an update, which is usually that they have no idea how long it will take to get parts. This is the 4th time I've sent it back. The reason it's there isn't even for the reason I brought it to you in the first place. My Escape is now leaking oil after an engine replacement due to a recall. Apparently, there's a major issue with Escape engines. When I got it back this last time, there was a bolt missing, one halfway unscrewed, and wiring flapping loose around the fan. Please help!

February 15, 2023

Great service, friendly service employees, and everything was done on time. I appreciate that the service writer only recommended what I needed. More

by gacan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Hodges
Report | Print
Feb 15, 2023 -

Metro Ford of OKC responded

We appreciate your business and look forward to your next visit, gacan. Let us know if we can be of further assistance.

February 07, 2023

I have used this dealership for all my services over the past 10 years after I bought my car there. More

by trbokc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Duggan
Report | Print
Feb 09, 2023 -

Metro Ford of OKC responded

Thank you, trbokc. We are pleased to hear our team has earned your business loyalty the last 10 years. Let us know if we can be of further assistance.

February 02, 2023

Dustin Crank was a huge help with getting my airbags replaced. I dealt with some minor issues after the air bag and Mr. Crank too care of those problems as well! Thank you More

by santray.long
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dustin Crank
Report | Print
Feb 02, 2023 -

Metro Ford of OKC responded

Thank you for sharing your experience, Santray! We appreciate your business and look forward to your next visit. Have a great day.

January 31, 2023

The customer service was amazing! All employees I interacted with were 100% professional including cashier. More

by Loganhelton75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Denise Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Payne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marko Stilger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kaitlin, Dustin Crank, Shawn Hodges, David Duggan
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Feb 03, 2023 -

Metro Ford of OKC responded

Thank you, Logan! We appreciate your business and look forward to your next visit.

January 30, 2023

People were nice and service was good. Oil change was done with an hour. Thanks More

by lorismith0777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Denise Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 30, 2023 -

Metro Ford of OKC responded

Thank you for sharing your experience, Lorismith0777! Let us know if we can be of further assistance.

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