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Metro Ford of OKC - Service Center

Oklahoma City , OK

4.4
930 Reviews
Call Service Center (405) 492-6677

930 Reviews of Metro Ford of OKC - Service Center

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April 10, 2025

Told to bring the car in. Then told they couldn’t see it for four more days. It’s to fix a leak. They previously charged me to fix it and wasn’t fixed. More

by gayleacton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Denise Anderson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Barnett
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 24, 2025 -

Metro Ford of OKC responded

Hi Gayle, we’re sorry to hear about the inconvenience and frustration this has caused. We understand how important it is to have the issue resolved, especially after a previous visit. Your experience isn’t what we aim for, and we appreciate you bringing it to our attention. We’d like to help get this sorted—please feel free to reach out so we can assist further.

April 09, 2025

They did a great job with my oil change. Very good customer service. Thank you. More

by bigjon79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Denise Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 11, 2025 -

Metro Ford of OKC responded

Thank you, BigJon! We’re glad to hear you had a great experience with your oil change and appreciate your kind words about our customer service!

April 09, 2025

The service I received was professional and quick. I couldn't ask for more, Thanks Metro Ford! More

by ANDYADAMS2011
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 09, 2025 -

Metro Ford of OKC responded

Thank you for the great feedback! We're so glad to hear you had a quick and professional experience. We appreciate your business and look forward to serving you again!

April 08, 2025

Denise provided good customer service and did a good job explaining what was wrong with my vehicle. More

by ghalley57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Denise Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 09, 2025 -

Metro Ford of OKC responded

Thank you for sharing your experience! We're happy to hear that Denise provided great service and helped explain everything clearly. We appreciate your feedback!

April 05, 2025

It was fast great experience at least this time I didn’t have someone come tell me I have 2,000 dollars worth of work on my car when I have extended warranty More

by tracid326
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Barnett
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 07, 2025 -

Metro Ford of OKC responded

Thank you, tracid326! We're glad to hear you had a great and smooth experience this time. We appreciate your trust and look forward to assisting you again!

March 29, 2025

Wonderful experience! Amazing job! Thanks again! Highly recommended. Will return to service my ford vehicle in the future. More

by soonerbrink
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Denise Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 31, 2025 -

Metro Ford of OKC responded

Thank you for the kind words! We're thrilled to hear you had a wonderful experience. We look forward to assisting you with your Ford in the future!

March 29, 2025

I asked for Ms. Denise Anderson to be my service advisor in my appointment notes. Was not meet in the service lane by a advisor. More

by dnnydebbie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Denise Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 31, 2025 -

Metro Ford of OKC responded

Thank you for your feedback, and we apologize for not meeting your expectations during your visit. We understand the importance of having the service advisor you requested, and we regret that we didn’t meet that need. We appreciate your input and will work to ensure a better experience in the future.

March 29, 2025

Service was fast and efficient. . Denise kept me up to date on service progress and price for service seemed fair for the work done. More

by MONTYWALLIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Denise Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 31, 2025 -

Metro Ford of OKC responded

Thank you for your feedback! We're glad to hear that Denise kept you informed and that you were satisfied with the service. We appreciate your business and look forward to serving you again!

March 28, 2025

I had a scheduled appointment. A simple oil change took an hour and a half? What’s the point in even making an appointment? More

by parkermoore10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dusty was a great service writer.
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Mar 31, 2025 -

Metro Ford of OKC responded

Thank you for your feedback, and we apologize for the delay during your oil change. We understand your frustration with the extended wait time, especially with a scheduled appointment. This is not the level of service we aim to provide. Your input is appreciated, and we’ll work to provide a more efficient experience moving forward.

March 27, 2025

Prompt accurate and friendly service. John did a great job transporting me home and back to the dealership. More

by DPTERLIP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Denise Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John
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Mar 31, 2025 -

Metro Ford of OKC responded

Thank you for your review! We're happy to hear you received prompt and friendly service. We'll be sure to pass your kind words along to John!

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